Heritage Health Reviews 189

I was introduced to this organisation by a friend who told me how efficient, helpful and friendly it was. He was right. All the above definitely applies and on top of that they saved me a substantial amount of money by changing the medical insurance company I was with, whilst maintaining the same cover.

Bad experience

I have been with this Company over 10 years. I have a number of cars with them on my policy. I have stayed loyal to them over this period because they have constantly provided a “good” service. Last month I had a problem them. Thankfully all calls are recorded. I rang to insure another car which they did insure but due to an internal error when all the paperwork arrived it was under insured by value. The value I requested was way under on the policy. After 3 further calls it finally got resolved so why am I giving 5 stars? Because an operative called Lee handled the problem with efficiency and held hands up to say they had made an error. He covered the additional cost which is rare under these circumstances. It proves that if you stay loyal this company is a brilliant broker and listens to its customers.

As always, well-researched, personally-tailored and unbiased recommendations.

Our representative has built up a friendly and supportive working relationship over recent years, carefully navigating options through challenging health episodes.

Always a pleasure talking with Kris and for the professional advice and support he always gives us

I always have and will continue to use heritage, they are very approachable, polite and have a very varied and helpful knowledge on all problems and policies to suit all.

Kris has assisted in obtaining the best options to change our provider whilst informing us of the modifications to our policies.

Excellent help to provide the best value healthcare

If has been a nightmare - a promised refund has never come back in 11 months
Tried claiming for problem when with vitality and ended up paying 2 excesses as physio recommended to use wasn’t under the scheme
Then had to claim for something else which never happened — been switched from vitality to Exeter - now trying to claim on this but my advisor at HH now tells me they are worst company for claims!-no doubt I will end up with NHS again - HOPELESS

Chris very good at explaining the choices of health insurers.
Been with Heritage Health for 10 years and would highly recommend.

No correspondence receivee re the renewal of my policy. Now cancelled

As always Kris is so helpful

I have been a client of Heritage Health for many years . My broker Kris advises me each year as to whether I should stay with my present health insurance cover or move to a different provider which will give me a similar or the same deal at a more acceptable cost .
Kris’s research has always been rigorous and it has been invaluable to me .

I had a question about renewal of family health insurance which was dealt with quickly and efficiently. Further discussions concerning a claim and general increases in premiums was informative.

Top class service, as usual. Very easy to deal with.

Kris is great nothing is too much trouble

Well informed and highly professional agent giving clear and relevant advice