My air ride system went down in my RAM…
My air ride system went down in my RAM limited. They told me Both air bags had a hole in them, and I will need new ones, $3,000 later and they claimed to have fixed the problem.
When I started the truck up the warning lights came on immediately stating the air ride system needs serviced. This is without Ever leaving their parking lot. They claimed they tested the air ride system, but they lied outright. The air ride system self-levels, meaning when it raises up one level in the front, it also raises up one level in the rear.
The truck was sitting like a hot wheel's car from the 70's. Rear up in the air, front on the ground.
It goes back into their service center and now they tell me it is the compressor that needs replaced.
They claimed to have tested the truck prior to releasing the vehicle back to me and between the time they checked it and I started the compressor went out. I call BULLSHIT! $1,000 later it is now fixed.
I drove the truck the night prior to having the system down and everything was fine.
Heritage misdiagnosed the problem and ended up costing me $3,000 more than it should have. At NO time did they attempt to rectify the situation and claimed I had 2 airbags get a hole in each by sitting in my driveway overnight.
Do not trust these people. I have spoken with other mechanics, and one said he only remembers one time an airbag (1) needed replaced and it was on a 15-year-old Cadillac. Heritage said both on mine had holes in them, impossible!
Do not believe these people get your vehicle checked by other mechanics prior to going to Heritage to get your vehicle repaired.