Beautiful little plants. Not just seedlings or straggly little misfits, they are proper young beautiful herb plants. Tucked in with wooly covers fur moisture and excellent protection covers during d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great herb plants, great selection to choose from the internet, excellent delivery. And - a double blessing - our garden birds LOVED the wool protective collars which we put out by the bird feeder... See more
Company replied
Ordered herbs online before and I can honestly say nothing has come close to this company. Herbs arrived quite quickly, packaging was excellent really happy with the quality and condition of the plant... See more
Company replied
Excellent customer service. I ordered some herbs from this company, which unfortunately did not arrive due to courier service failure. But I can't fault Herbal Havens . Lorraine who, once advised tha... See more
Company replied
Company details
Written by the company
Established over twenty years ago, Herbal Haven is a specialist and family-run herb nursery offering a fantastic range of culinary, medicinal and aromatic herbs for sale. Grown naturally and in harmony with the seasons as well as the local environment and wildlife, Herbal Haven produces strong and healthy plants that flourish in your home or garden. As well as making it easy to order popular herbs to your door, the Herbal Haven team also provide expert advice to help you maintain and get the best out of your plants.
Contact info
Coldhams Far, Church End, Rickling, CB11 3YL, Saffron Walden, United Kingdom
- 01799540695
- herbs@herbalhaven.com
- www.herbalhaven.com
4.9
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my plants
Very happy with my plants. They came well packaged and on time and are all doing well in the garden.
29 April 2026
Reply from Herbal Haven
Always lovely to hear they are growing well. Thank you for your order :)
Quality plants
Quality plants. Very well packaged too as despite the fragile sticker, the box was bashed and left on its side behind my bin - plants were unscathed and secure.
12 May 2026
Unprompted review
Reply from Herbal Haven
That's good to hear - it only takes one careless individual to spoil a delivery. Happy growing :)
Very pleasant, informative, swift
Very pleasant, informative website. Good prices. Swift and efficient delivery.
28 April 2026
Reply from Herbal Haven
Good to hear they arrived safely, thank you for ordering from us. Happy growing :)
Excellent
Excellent, quality plants and very quick delivery. All round great company and very easy to order on the site.
27 April 2026
Reply from Herbal Haven
Thank you for a lovely review. Happy growing :)
Quick delivery
Quick delivery, well packaged plants, which are very healthy, a good size and easy to pot on
28 April 2026
Reply from Herbal Haven
Very pleased to hear they arrived safely. Thank you for taking the time to leave a review. :)
Speedy delivery
Speedy delivery, well packaged , the plants were in great condition and looking healthy
28 April 2026
Reply from Herbal Haven
Good to hear they arrived safely - thank you for ordering from us. Happy growing :)
Very good quality chamomile plants much…
Very good quality chamomile plants much more successful than the ones I have bought from other nurseries.
29 April 2026
Reply from Herbal Haven
We all love chamomile - thank you for taking the time to leave a review :)
Always great quality plants
Always great quality plants. Delivered in really good time and packaged with care. Great additions to our Tudor museum garden.
27 April 2026
Reply from Herbal Haven
Lovely to hear about their new home. Thank you :)
Reply from Herbal Haven
Thank you for your order. Happy growing :)
My herbs arrived safely and are…
My herbs arrived safely and are healthy.
I have planted them and looking forward to watching them grow.
Would recommend.
28 April 2026
Reply from Herbal Haven
Good to hear they arrived safely. Thank you for taking the time to leave a review :)
Reply from Herbal Haven
Nice to hear they are growing well :)
Reply from Herbal Haven
Thank you :)
Lovely healthy looking herbs
Lovely healthy looking herbs, beautifully packed, and promptly delivered. I will definitely purchase more.
28 April 2026
Reply from Herbal Haven
Glad to hear they arrived safely and on time. Thank you for buying our herbs :)
I am very impressed with the way my…
I am very impressed with the way my request was answered. The kind person who answered the phone rang back promptly as she had said she would, and the plants arrived in beautiful condition: extremely well packed. I am happy to have found you, and shall buy from you again. Thank you.
27 April 2026
Reply from Herbal Haven
Thank you for such a lovely review - its appreciated. Pleased to hear the herbs arrived safely. Happy growing :)
Excellent
Ordered herbs online before and I can honestly say nothing has come close to this company. Herbs arrived quite quickly, packaging was excellent really happy with the quality and condition of the plants. So much care and attention has gone into them from growth to transit. Loved the informative labels Would highly recommend
27 April 2026
Reply from Herbal Haven
Thank you for your review and recommendation - it is appreciated. Happy growing :)
Well packed and thriving healthy plants…
Well packed and thriving healthy plants will use again. Every variety available. 👍👍
27 April 2026
Reply from Herbal Haven
Thank you :)
Great place to buy medicinal herbs
So pleased with my recent order of medicinal herbs. All healthy, vibrant plants, very well packaged, travelled well and now settling into my herb garden. I’m a herbalist, use my plants (when they’re grown up) to make medicines. The staff are really friendly and helpful, and I recommend this company without hesitation.
24 April 2026
Unprompted review
Reply from Herbal Haven
Thank you! Bet they are enjoying all this sunshine we are having now. Lovely to hear they will be used in medicine making :)
Really Good Service.
Communication was great, their advice was much appreciated and the herbs all arrived on the day chosen and in good condition. Thank you.
30 March 2026
Reply from Herbal Haven
Thank you for taking the time to leave a review :)
Great condition plants and good service
Reasonable price, plants arrived on time and very well packed. The plants (Thai Basil this time) were in excellent condition and a good size ready for planting on.
24 April 2026
Unprompted review
Reply from Herbal Haven
I can feel some cooking coming on soon!! Thank you for your order :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.