Henry Pumps Reviews 35

Excellent service from start to finish. Excellent customer service. Many thanks

I have never used this company before today but I’ve been so impressed with them. Henry Smith went well beyond what I would ever have expected in trying to help me find the correct items and fittings required. His manner was very friendly and he had an attitude of nothing was too much trouble. I needed quite a bit of advice but I never felt a nuisance.

Bought an expensive tsunami puddle pump within a couple of months we found oil mixing with the clean water it was pumping from a cellar, failed oil seal I thought lets return to tsunami as pump is well in warranty
Blame was firmly put on my customer and no replacement or fix was even offered although they would return the broken pump at my expence
I as a drainage company purchase around 200 pumps per year and will certainly not be buying anything with the name tsunami or from supplier Henry Pumps again.

Our experience with Henry Pumps has been appalling from start to finish.
The pump failed within five minutes of first use. Despite advertising it as suitable for construction site drainage, they later claimed it was “clean water only” and used this to refuse the warranty. When we asked them to explain the contradiction between their own datasheet and their claims, they repeatedly avoided answering.
They also made us pay to return it for inspection, then took over a week just to send the returns form. Several emails were ignored, and when responses finally came, they were blunt, dismissive and frankly rude.
Instead of addressing the issue or taking any responsibility, they pushed chargeable repair options for a pump that didn’t even last minutes. The product was not as described, the warranty process was obstructive, and their attitude was unprofessional throughout.
We had planned to order two more pump, absolutely not now.

Avoid this company at all costs.!!!

I would highly recommend Henry pumps ordered the wrong pump they refunded me my money straight away without fuss they are very helpful on the phone if you have any problems or need advice.

The knowledge and customer experience was first class. Would recommend Henry Pumps to anyone.
Thank you

they were so helpful, asked for a photo of my existing equipment and then told me every thing i needed and still £150 cheaper than the nearest quote. Next day delivery included. Thanks Henry

Very much a case of good old-fashioned service meets 21st century technology. From the advice given on my initial (panicking) phone call to the delivery of a replacement basement sump pump less than 24 hours later, Henry Pumps exceeded all expectations. Very highly recommended.

Very good experience had a long chat and our reqs were complicated and all very helpful

Great service and helpful people. Delivered next day. No complaints here.

I phoned Henry pump and spoke to Henry about advise on a pump to supply our heat pump system. We spoke for about 25 minutes with out me placing an order. About a week later I phoned again and got more advice. He identified a pump that would do us given all the variants of our installation. I still did not order it as some one else said they had already ordered a replacement.
The replacement one did not turn up, So I phoned Henry pumps again, spoke to Henry who was very understanding and patient and got a pump to us over night.
It is extremely pleasant to find a company that takes time to help some one even if they might not get an order.

Excellent advice from Henry himself. Having suffered with other pump makes (not stocked by Henry) not being up to the duties of pumping sewage from my septic tank, or treated water from my Sewage Treatment Plant. The Johnson pumps Henry recommended have been excellent.

avoid this company, customer service is the worst I ever dealt with in over 15 yrs in this job, supplied us with a faulty pump which we had to return at our cost, the pump was tripping so upon return they striped the pump and reported no faults when I told Jamie they would need to run the pump as fault was random now they are just ignoring us, henry pumps is just a middle man, worst customer service I have ever dealt with, will never use this company again!!!

They helped me choose the right pump
And the delivery was soo quick
I had a few things needed to know following delivery and found them eager to help.
I also like that If i get this pump serviced by them annually it will extend the warranty.
I highly reccomend using this company.

Great advice, good value, speedy response, very good knowledge, understood Mt pumping problems and came back with excellent solution/s
Thank you

Brilliant service Henry gave expert advice and worked out exactly what I required for the jobs the waterpump will be used for.I didn't bother to look elsewhere as the company was interested to really help me get exactly what I required. Thanks to you all, see you again.
Shaun GWS Services

I cannot fault this company Henry was extremely helpful with all the technical Stuff and my well buddy pump arrived on my doorstep within 24 hours thankyou so much

I had a leaking booster pump on swimming pool sweep. Start of year, start up May'25). The pump ran immediately, but was leaking water from the top of the bell housing. I switched off and called a local pump maintenance company in Ash Vale, Aldershot. I had used them before for rewinds. Having just got out of hospital after an appendix operation, I was not able to crouch down to remove the pump and deliver it.
I requested an urgent call out for them to collect. They took a £150 deposit as per their written terms and arranged for 2 'engineers' to call in to remove the pump. They arrived at 4:00pm, was on site20 mins, including time for a beer, as it was a hot day.
They took the pump away for the workshop to assess the problem for repair. After a week, I received an invoice for another £142 on top of the deposit. Their official findings: Beyond economical repair! Quote £900 for replacement, or £1100+ Vat to install. This is a mains lead and two screw-up pipe fittings, no pipework.
I collected the pump and took a closer look. There was no evidence of any work done, no tool marks on screws, alun nuts and no grip marks. The mains lead was still taped up, so also not run.
Via a web search, I lucked into Henry Pumps at Brampton, Chesterfield. SO40 1DY. I spoke to Jamie there, who showed far more interest and was also prepared to look at my old pump as well. His first suggestion, based on the spec. of my old pump, was £275. An exact match, like for like was £350 incl. vat and delivery. I decided to go for the new matching same pump as the old one had done well and the pipework would be the same. New pump arrived, I connected her up and off she went, perfect. Minor confusion over terminal connections, but Jamie soon sorted this with a picture, via What's App.
Now to the GOOD bit: Jamie arranged collection of my old pump, yes the, "Beyond economical repair one!" They were up to the eyes in work, but 2 weeks later, I received a call. "Yup, all fixed." says Jamie.
A dab of silicon sealant and some 'ptfe' tape, did the trick. They charged me an hour's labour and included the courier costs. If Henry pumps don't deserve a 5* rating, I don't know what does! I would definitely give them 6* gold stars, and recommend them 100%. Thank you Jamie and Henry.
best,
Roger Bayley.

Lovely down to earth approachable people, got back to me quickly, seemed very knowledgeable

After just reading your disappointing reply to my very honest review I would like to stress that as you know and all my emails say the pump is not used for outdoor dirty water, but in an external plant room that was letting in small amounts of clean rain water, I also made a point of phoning your company and explaining my issue before I made the purchase and this was the pump I was advised to use. (if you are going to respond to reviews you need to be honest, please remember I have all the emails and original literature from your website which I am happy to post) and this reply only adds insult to injury, DO NOT USE THIS COMPANY. basement sump pump I found it did not work, I contacted Henry Pumps and they advised that I take it apart to make sure it was set up correctly, I reluctantly did this as I did not want to appear difficult but was concerned it would invalidate the warrenty, they assured me this would not happen, after doing what they explained it still did not work, I was told I had to send it back to them and pay for the postage even though it had never worked, once they received it they said I had put it back together incorrectly and charged me £68 even though I had done exactly as they asked, once I received it back it worked for approximately two weeks and then stopped working again, I had to send it back to Henry pumps again at my own cost and this time they said it was because dirty water had passed through the pump and caused it to block, this is despite the literature on their website saying particles of up to 3mm could pass through it and it was suitable for basements which was why I bought it (They have recently amended the literature on their website to say clean water pump) even though they still say it can be used in basements! The bottom line is the pump was very expensive and does not do what was described the on the phone and originally on their website, I would highly recomend you purchase from another reputable retailer.