The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
Company replied
Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Recent Visit with Dr. Nichola Patton
I recently visited Dr. Nichola Patton and I cannot speak highly enough about her and the exceptional care she provided; it is unmatched. She made me feel comfortable and genuinely cared for. It is difficult to find a good doctor; her level of expertise and compassion sets her apart. I am grateful to have found her and highly recommend her.
12 December 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience! We’re so glad to hear that your provider made you feel heard, supported, and well cared for. We appreciate you trusting Klarity with your care.
help get me on proper medication that…
help get me on proper medication that works, Finally getting the meatal health help i needed.
9 December 2025
Unprompted review
Reply from Klarity Health
Thank you so much for your kind words! We’re glad to hear you had a positive experience and felt supported throughout your care. We truly appreciate you taking the time to share this feedback.
I am very satisfied and happy with my first session!!! My provider Kelly Cobb is skilled, efficient, thorough, friendly, listens well, respectful and caring.
Efficiency and thoroughness.
8 December 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience! We’re thrilled to hear that your first session went so well and that Kelly provided care that felt thorough, efficient, and truly supportive. It’s wonderful to know you felt listened to and respected — that’s exactly the kind of experience we want every patient to have. We’re grateful to be part of your care journey! 💙
Do Business Honestly or Don't Promote Yourself That Way…
Sub par on aligning good providers verse New in the door, have no idea what they’re doing providers. I received a good one, my referred wife got one who would not continue her medication from a 9+ year history with a paramount licensed psychiatrist. Without making her jump through all kinds of medical hoops that were not necessary to state regulations. OK, no problem. Best part, Klaritys Dr put her on medication that does affect a risk to her health and does require additional medical evaluations to be on, but did not require her to seek those medical evaluations and just prescribed it anyway. Which did not help at all, as she knew wouldn’t
Also total bait and switch marketing tactic on the $10 off coupon. 5 months with Klaritys recommended services. Even escalated it all the way up to corporate, which said it would be taken care of in five days. After pushing it off several times as not their responsibility. Fast forward 3 months, Klarity still has not honored the coupon for either patient. Is the principle, not the amount. Do business honestly with integrity or don’t promote yourself as such.
Response To Klarity “We’d like to make it right”- Dear Klarity, look at the long string of emails from September 3, 2025 where you said exactly that same thing, but yet again failed to come through repeatedly. I’d be happy to provide all of them for the third time. I already responded to your promise to take care of it back on 9/10/25 under M.Cifrodella. Which you escalated it all the way to the upper management as you stated and yet again nothing. I love my provider, she’s not the problem, your lack of follow-through and unfulfilled promises are.
S.Latkovich: you’ll see a very brief and inexperienced case history with her doctor. Not that you’ll follow through on that given your proven track record. But enjoy. (ANY further validation and proof of service I am happy to provide it all. Patients deserve honesty, the truth, transparency, and people who take their money to stick to their word. Unlike Klarity) Have an amazing day!
2 September 2025
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share this detailed feedback. We’re very sorry to hear about your and your wife’s experience, and we truly appreciate you bringing these concerns to our attention. This is not the experience we want for any patient or family member.
We take medication safety, continuity of care, and accurate billing very seriously. Treatment decisions are always made at the clinician’s discretion based on their assessment, but we absolutely want to review what happened to ensure the care provided was appropriate and aligned with our standards.
Regarding the coupon issue, we apologize for the frustration and delay. Our team would like to look into your account directly so we can resolve this properly for both you and your wife.
If you’re willing, please send us your name and your wife’s name so we can review the details and make this right.
Thank you again for sharing your experience — your feedback helps us improve, and we want to ensure both of you receive clear, safe, and supportive care going forward.
It was easy and convenient to find a…
It was easy and convenient to find a knowledgeable provider who seems they really want to help. Feeling better since I started.
22 November 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing this positive experience.
Good psychiatrist and caring guy
I have been going through some very challenging experiences and James has an ability to have me see it in another light, James all has a great sense of humor which i need.
29 November 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We’re so glad to hear that James has been able to support you during a challenging time and help you see things from a new perspective. His sense of humor and compassionate approach truly make a difference. We appreciate you taking the time to leave this kind feedback!
This doctor is the epitome of an…
This doctor is the epitome of an amazing trauma informed patient centered doctor and he’s funny so could it really get any better? He puts his patients first and is incredible. I’ve had a hard time finding a doctor to stick with. My symptoms are significantly improved since working with doctor valinoti he’s an icon and a legend
20 November 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this incredible feedback! We’re thrilled to hear how supported you’ve felt and how much your symptoms have improved under Dr. Valinoti’s care. His patient-centered, trauma-informed approach truly makes a difference, and we’re grateful you’ve found a provider you can trust and feel comfortable with.
We appreciate you taking the time to share your experience — it means so much!
Respect and empathy and willing to listen
Dr Hill was very sincere and easy to talk to she was a bright light that I have been searching for this entire year someone that listens and listens with detail and gives you as much time as you need to say what you have to is a refined in this fast-paced Society we live in she does not rush the appointments she makes educated decisions that are proven right for the right people she's made a huge difference in my life emotionally mentally and physically and I could not advise any of the doctor but her for anybody that feels they need a good doctor to treat them she is great in everything, wonderful bedside manner very knowledgeable in her field of training very up-to-date on new medications and ways to diagnose different medications and how they affect your body she is great and I can't say enough good things about her if you're lucky enough to get her I would grab a while you could I'm so glad I got in with her
11 November 2025
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share such a heartfelt and detailed review. We’re truly grateful to hear how much Dr. Hill has made a difference in your life. Your words reflect exactly the kind of compassionate, attentive, and patient-centered care we strive to provide.
Dr. Hill’s dedication to listening, understanding, and making thoughtful, informed decisions is something we deeply value, and it’s wonderful to know that her approach has had such a meaningful impact on you — emotionally, mentally, and physically.
Thank you again for sharing your experience. We’re so glad you found the support you were looking for, and we appreciate your trust in Klarity and in Dr. Hill.
With all the scams out there promising…
With all the scams out there promising to help Klarity seems like the real deal! Efficient, professional and they walk the walk with their product claims
19 November 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this! We truly appreciate your trust. We’re glad to hear that you’ve had an efficient and professional experience with Klarity — delivering on our promises is exactly what we aim for. Thank you for taking the time to leave this feedback!
They were compassionate and just amazing
They were compassionate and just amazing
18 November 2025
Unprompted review
Reply from Klarity Health
Thank you for your review. We appreciate the positive feedback.
Dr Hill
Dr Hill, was very patient, understanding and easy to talk to and share with about the problems going on in my life.
11 November 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience! We’re so glad to hear that Dr. Hill provided a patient, understanding, and comfortable space for you to talk through what’s been going on. We truly appreciate you taking the time to leave this feedback.
Dr kelly is literally a safe space for…
Dr kelly is literally a safe space for mental health patients, i have never felt any judgment from her no matter the conversation. She is also very straightforward no nonsense no bs because she truly wants to help you feel better. And she is super knowledgeable but doesn’t use “dr speak” on you.
13 October 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this thoughtful feedback! We’re incredibly glad to hear that your experience with Dr. Kelly has been so positive. Creating a safe, supportive, and judgment-free environment is exactly what we hope every patient feels, and it’s wonderful to know she has been able to provide that for you. We also appreciate your recognition of her straightforward and clear communication—our goal is always to make care feel accessible and genuinely helpful.
Thank you for taking the time to share your experience!
Natasha is smart and easy to talk to.
Natasha is smart and easy to talk to.
11 November 2025
Unprompted review
Reply from Klarity Health
So great to hear. Thank you for your review!
Doctor Derek is the best!
I met with doctor Derek he’s a very nice guy and will actually talk to you unlike other doctors that just want to do the bare minimum and move onto the next appointment. Also, I feel like he believes in his patients when other doctors treat you as like a paycheck. Derek treat you like a friend so I highly recommend using Klarity health and if possible, you should book with Derek
7 November 2025
Unprompted review
Reply from Klarity Health
Hello,
Thank you so much for taking the time to share this thoughtful review. We’re truly glad to hear about your positive experience with Dr. Derek. It means a lot to know that you felt listened to, supported, and treated with genuine care — that’s exactly the kind of patient experience we strive to provide at Klarity Health.
We’ll be sure to pass your kind words along to Dr. Derek and our team. Your recommendation is appreciated, and we’re grateful to have you as part of the Klarity community.
If there’s ever anything you need, please don’t hesitate to reach out.
Warm regards,
Reply from Klarity Health
Thank you for your kind words! We're so glad to hear that you felt cared for and supported during your visit. Our goal at Klarity is to make sure every patient feels informed, heard, and confident in their care. We appreciate you sharing your experience!
Some claimed my profile and I need help…
Some claimed my profile and I need help ASAP like today please
29 October 2025
Unprompted review
Reply from Klarity Health
Hi there, we’re sorry to hear you’re experiencing an issue with your account. For your privacy and security, please don’t share personal details here. Our Support Team can help resolve this right away — please email us at patientsupport@helloklarity.com
so we can verify your information and assist you today.
Reply from Klarity Health
Thank you for your feedback! We’re glad to hear your issue was resolved. 😊 We understand that some steps can feel time-consuming, but they’re in place to ensure your care and information remain secure and compliant. We appreciate your patience and are always working to make the process smoother for our patients.
— The Klarity Health Team
Dr Pandey and the entire team is a…
Dr Pandey and the entire team is a scam. The are only transparent about the cost of initial visit, and then follow up visits are more costly and they perform unnecessary testing once they have locked you in for the initial visit. Dr Pandey does not prescribe medications himself. You have to interact with multiple people through a chat system with no direct way of contacting via phone. Extremely unprofessional and frustrating. The team is not local, you are messaging on an app called Spruce with ppl in India. It functions like a scam call center rather than a legitimate healthcare platform.
26 October 2025
Unprompted review
Reply from Klarity Health
We’re sorry to hear about your experience and appreciate you sharing your feedback. At Klarity, we take all patient concerns seriously and are committed to ensuring transparent, high-quality care.
For privacy and compliance reasons, we can’t discuss individual cases publicly, but we encourage you to reach out to our Patient Support Team at patientsupport@helloklarity.com
so we can review your concerns directly and assist you further.
Please know that Klarity is a U.S.-based telehealth technology platform that connects patients with independent, board-certified clinicians for evaluation and treatment. All providers operate their own private practices and set their own clinical and billing policies in accordance with applicable regulations.
We value your feedback as it helps us improve our patient experience.
— The Klarity Health Team
Reply from Klarity Health
Thank you for your review. We are so glad to here you had a good experience!
First Appointment Review
I have an event soon that was beginning to make me more & more anxious the closer it gets and I was thinking of backing out. Im the kind of person that never goes to doctors, but i needed help with this due to the importance. Doc Praveen was wonderful! He presented me with options I had not considered and really encouraged me to attend
the event, giving me tips on how to handle certain situations, etc. He had genuine relatable reactions, and was not a stuffy professional. He made me feel comfortable eventhough I was nervous. I look forward to our next appointment =)
16 October 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience! We’re thrilled to hear that your provider took the time to understand your needs and support you through your concerns. At Klarity, we’re proud to partner with compassionate, patient-focused clinicians who help patients feel heard and confident in their care. We appreciate you choosing Klarity and wish you the very best on your wellness journey. 💙
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