The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
Company replied
Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Doctor was professional and…
Doctor was professional and courteous.and very direct and to the point. He talked to me like I was a person not just a number. He understood my pain.
22 February 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, David! We're delighted to hear that your provider was professional, courteous, and made you feel like more than just a number. That kind of personal, attentive care is exactly what we strive to connect patients with here at Klarity. If you ever need anything at all, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you.
This might be the single worst…
This might be the single worst experience Ive had with a company. Booked a appt, when trying to set up in patient portel wouldnt send me a link to phone. You cant talk to customer service, theres always a voice mail, you email and no response. I missed my appt because dr couldnt connect and they charged my card already. Cant get a hold of anyone. Great experience when you need to talk to a provider and cant
19 February 2026
Unprompted review
Reply from Klarity Health
Sam, we're truly sorry to hear about the frustration you've experienced. The difficulties you've described with setting up the patient portal, reaching our support team, and being charged after a missed connection are completely unacceptable and fall short of the standard we hold ourselves to at Klarity. Your concerns about communication and accessibility are valid, and we take them very seriously. We want to make this right for you. To protect your privacy and address the specifics of your situation, please reach out to us directly through your patient portal or email patientsupport@helloklarity.com so our team can assist you right away. You deserve better, and we're committed to helping resolve this.
Brittanie Bell was friendly and helpful
Brittanie Bell was friendly and easily assisted me with my needs. She asked great questions to be certain she understood my situation. At the end of the call she assured me I can call her anytime if needed.
18 February 2026
Unprompted review
Reply from Klarity Health
Thank you for the wonderful feedback, Tonja! We're so glad to hear that Brittanie Bell was friendly, attentive, and took the time to truly understand your situation. Knowing you have a provider who listens and reassures you means the world to us. That's the kind of care Klarity is passionate about connecting patients with. If you ever need support, feel free to reach out through your patient portal or email patientsupport@helloklarity.com. We're rooting for your continued well-being!
Well i was unfortunate today and couldn't get away from work for my appointment. I just hope not
I really couldn't tell you I missed my first visit cause I couldn't get away from work. I just hope they'll reschedule me where I want have to loose $359
18 February 2026
Unprompted review
Reply from Klarity Health
Thank you for your honest feedback, Steven. We completely understand that life can get in the way, and we're sorry to hear you weren't able to make your first visit. We know the concern about the cost can add extra stress, and we want to help. Please reach out to our team through your patient portal or email patientsupport@helloklarity.com so we can look into your situation and discuss your options for rescheduling. Your well-being matters to us, and we want to make sure you get the care you're looking for.
I had a truly great experience!
I had an great experience. Andrew was exceptionally knowledgeable, helpful & professional.
I've been on TRT for 10 years. I needed to renew my prescription but the provider i newly switched to, to my surprise, doesn't recognize TRT as a medical issue.
I was shocked how much Andrew knew, not just about TRT, but metabolic health science.
He asked me more questions, making sure the TRT wouldn't be harmful to me, than Men's Health Clinic (where I first stated TRT) and my previous primary care physician who gave me my last prescription.
Don't have any reservations about the low price. I'm confident it won't stay that way for long. I can see him getting vert busy, forcing him to raise prices due to demand.
If Andrew covers the medical issue your dealing with, don't hesitate, Book him. You will be happy you did.
FYI. This is not a commercial. I mean every word. I rarely spend this much time or thought on a review but he deserved it.
16 February 2026
Unprompted review
Reply from Klarity Health
Marcus, thank you for taking the time to write such a thoughtful and detailed review! We're honored to hear about your experience with Andrew and his deep expertise in metabolic health. The fact that he went above and beyond to ask thorough questions and ensure your safety speaks volumes about the kind of provider he is. We're proud to have him on the Klarity platform. Reviews like yours remind us why we do what we do. If you ever need anything, please reach out through your patient portal or email patientsupport@helloklarity.com. We're here to support you every step of the way.
By far the best online provider!
By far the best online and/or tele-health experience I’ve ever had. The doctors office was in contact immediately and I was given a phone number for any questions I could have before the tele-health appt. I’d had a lot of trouble finding a local psychiatrist that was taking new patients in less than 6 months. I booked an appointment and my previously diagnosed condition was evaluated by the doctor, confirmed and I started treatment the next business day. Thanks so much Klarity and Dr. E!🙏
13 February 2026
Unprompted review
Reply from Klarity Health
Rob, thank you so much for this incredible feedback! We're thrilled that your experience with Klarity and Dr. E exceeded your expectations. We know how difficult it can be to find a psychiatrist taking new patients quickly, and we're grateful that Klarity could help bridge that gap for you. The fact that you started treatment the very next business day is exactly the kind of accessible, responsive care we aim to provide. If you ever need anything going forward, please don't hesitate to reach out through your patient portal or email patientsupport@helloklarity.com. Your well-being matters deeply to us!
Absolutely awful company
Absolutely awful company. Stole money out of my account even though I canceled my appointment. Now the provider is refusing to refund it even though it was confirmed canceled previously. This place is a total scam - don't waste your time or money.
11 February 2026
Unprompted review
Reply from Klarity Health
Steph, we're deeply sorry for the frustration and distress this has caused you. Being charged after you believed your appointment was canceled is not the experience anyone should have, and we understand how upsetting that must be. This does not reflect the standard of service Klarity strives to provide. While providers on our platform make independent clinical decisions, including around scheduling and refunds, we want to step in and help resolve this for you. To protect your privacy and look into the details of your account, please contact us directly through your patient portal or email patientsupport@helloklarity.com. Our team is ready to assist you right away. You deserve a resolution, and we're committed to making that happen.
Helpful
Timely, responsive and listened. Thank you, happy up have connected with someone who helps!!
12 February 2026
Unprompted review
Reply from Klarity Health
Jessica, we're so happy to hear that! Being timely, responsive, and truly listening are qualities we value deeply at Klarity, and it's wonderful to know your provider embodied all of that. We're grateful Klarity could help make that connection for you. If you ever need anything in the future, we're just a message away through your patient portal or at patientsupport@helloklarity.com. Here's to your continued health and happiness!
I manually scheduled an appointment on…
I manually scheduled an appointment on Monday the 9th but canceled over the phone when I talked to someone who mysteriously says that are in "doctors office." I did NOT schedule the appointment on the 11th so why would I have a need to cancel an appointment that I did not schedule?! When the office called me again they told me that I had to cancel. WHAT?! I had to cancel an appointment that I didn't even make. Make that make sense. Regardless, I promptly canceled the appointment only to be charged $90 for an appointment I didn't even make.
11 February 2026
Unprompted review
Reply from Klarity Health
Steph, we hear you, and we're sorry for the confusion and frustration surrounding your scheduling and the charge you received. Being billed for an appointment you didn't schedule is understandably upsetting, and this is not the kind of experience we want for anyone on our platform. We take concerns like yours very seriously and want to look into this to get it resolved. To protect your privacy and review the specifics of your account, please reach out to us directly through your patient portal or email patientsupport@helloklarity.com. Our patient support team is ready to help sort this out for you as quickly as possible.
Smooth process
Smooth process
They were great at finding me the right Dr, and there team was in constant communication the whole time left my mind at ease. I would definitely recommend and use again.
12 February 2026
Unprompted review
Reply from Klarity Health
We really appreciate your kind words! Hearing that the process was smooth and that our team kept you informed every step of the way means a lot to us. Finding the right provider should feel easy and reassuring, and we're glad that was your experience with Klarity. Thank you for the recommendation! If you ever need anything, you can always reach us through your patient portal or at patientsupport@helloklarity.com. We're here for you.
unethical business practices
This platform felt unethical and scammy. Klarity Health held onto my card information and later attempted to charge it for random “late cancellation” fees connected to appointments that didn’t even exist.
The idea that a company can store your payment details and then attempt charges later under false billing reasons is extremely concerning.
Customer support is nonexistent — no live phone help, no email responses, and no accountability.
I would strongly caution anyone before entering their payment information on this site.
11 February 2026
Unprompted review
Reply from Klarity Health
Nik, we're very sorry to hear about your experience, and we understand how alarming unexpected charges can be. The concerns you've raised about billing and customer support accessibility are deeply troubling to us, and they do not align with the standards Klarity holds. While providers on our platform manage their own scheduling and billing practices independently, we take your feedback extremely seriously and want to investigate what happened. To protect your privacy and review the specifics of your account, please reach out to us directly at patientsupport@helloklarity.com. Our patient support team is committed to looking into this and working toward a resolution for you. You deserve transparency and accountability, and we want to deliver that.
Great experience and put my mind at ease
Great experience and put my mind at ease
11 February 2026
Unprompted review
Reply from Klarity Health
Jeff, that's wonderful to hear! Putting your mind at ease is one of the most meaningful things we can help with, and we're so glad your experience with Klarity did just that. Thank you for trusting us with your care. If you ever need anything down the road, please reach out through your patient portal or email patientsupport@helloklarity.com. We're always in your corner.
Karen Golden
Through Klarity Health I discovered Dr. Karen Golden, and I could not be happier. She doesn't judge you, and will do everything possible to help. She's kind and is always prompt for appointments.
9 February 2026
Unprompted review
Reply from Klarity Health
Seth, thank you for sharing your experience! We're moved to hear that Dr. Karen Golden has been such a positive presence in your care. A provider who is kind, non-judgmental, prompt, and willing to go the extra mile is exactly the kind of connection Klarity aims to create. We're so glad she's been a great fit for you. If you ever need support, please reach out through your patient portal or email patientsupport@helloklarity.com. We're here to help anytime.
Dr Carmelle Cime did not show for…
Dr Carmelle Cime did not show for appointment.
10 February 2026
Unprompted review
Reply from Klarity Health
Rebekah, we're sincerely sorry to hear that your provider did not show for your appointment. That is completely unacceptable and does not meet the standard of care Klarity expects. Your time and well-being matter, and we understand how frustrating and disappointing this must have been. While providers on our platform operate independently, we take feedback like this very seriously. We'd like to help make this right. Please reach out to us through your patient portal or email patientsupport@helloklarity.com so our team can assist you with rescheduling or any other concerns. You deserve reliable, attentive care.
Reply from Klarity Health
Thank you for sharing your experience, Kate! We're so happy to hear that you're pleased with your results. Knowing that our platform helped connect you with the right care truly means the world to us. If you ever need anything along the way, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here to support you!
Reply from Klarity Health
We're so moved by your kind words, Nigel! It's wonderful to hear that your provider has been caring, patient, and attentive — those are exactly the qualities we strive to connect our patients with through Klarity. Your well-being matters deeply to us, and we're grateful to be part of your care journey. Should you ever need assistance, our team is just a message away through your patient portal or at patientsupport@helloklarity.com.
Jennifer is so sympathetic and listens…
Jennifer is so sympathetic and listens patiently even through tears. I have seen so many mental health doctors and after years and years of heartache I’m finally feeling the best I have ever!
4 February 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Tracy. We're truly moved to hear that Jennifer has made such a meaningful difference in your mental health journey. After years of searching for the right care, finding a provider who listens with patience and compassion is everything — and we're so glad Klarity could help connect you with her. Your well-being matters deeply to us, and we're here to support you every step of the way. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. Wishing you continued healing and happiness!
Very pleasant and patient provider
Very pleasant provider. Asked lots of questions, listened well and was empathetic and understanding.
3 February 2026
Unprompted review
Reply from Klarity Health
Thank you for your kind words, Kimberly! We're so glad to hear you had such a positive experience with your provider. At Klarity, we believe that empathetic, patient-focused care is the foundation of good mental health treatment — and it's wonderful to know your provider embodied exactly that by asking thoughtful questions and truly listening. We're here to support you throughout your journey. If you ever need assistance, please feel free to reach out through your patient portal or contact us at patientsupport@helloklarity.com.
End results: Not good at all
I wrote a previous review about the lack of communication with some good notes of a few strong points I clearly misjudged. If you are thinking about using this platform and you are in any sense of urgency, I'd think again before ever beginning the hole you go down here ending in sorrow with exactly zero communication at all. The only comms I received were for me to schedule another visit for $200/30min. or they do Not talk to you. Scam Alert! They've gotten me quite a bit deeper than I was before which will most likely end in an ER/hospitalization. BEWARE! Especially Dr. Praveen Bodakunta.
3 February 2026
Unprompted review
Reply from Klarity Health
We're truly sorry to hear about your experience, and please know that your safety and well-being are our highest priority. The lack of communication and care continuity you've described is deeply concerning and does not reflect the standard of care Klarity strives to provide for every patient. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously — and we want to help make things right. We understand how critical consistent, compassionate communication is in mental health care, and we sincerely regret that your experience fell short. We respect your privacy and would like to look into the specifics of your situation to connect you with the support you need. Please reach out to us directly through your patient portal or email patientsupport@helloklarity.com so our patient support team can assist you — whether that's finding a new provider who better meets your needs or ensuring continuity of your care. You deserve to feel heard and supported, and we're committed to helping you get there.
Doctor Fletcher is the best person on…
Doctor Fletcher is the best person on earth , I'm 60 and have been struggling for years. Everyone I reached out too , mistreated me , recommended I do silly things that r a waste of time and did not have the knowledge or education to recognize my problem and the severity of it. However doctor Fletcher had me figured out by the way I was talking to her on the phone. She asked me questions that pertained to my problem. Iam so grateful to have chosen her and I will want her help forever. I cry now about how others just looked at me and told me to go home, I did nothing for 3 years , now , I'm able to work and function to succeed. It is Doctor Fletcher that opened the door and permitted me to now strive towards success. I think she should charge more because of her value.
31 January 2026
Unprompted review
Reply from Klarity Health
What a powerful testimonial, Nermine — thank you so much for sharing this. We're deeply moved to hear how Doctor Fletcher has transformed your life after years of feeling unheard and overlooked. Everyone deserves a provider who truly listens and understands them from the very first conversation, and we're so grateful that Klarity could help make that connection for you. Your journey toward being able to work, function, and thrive again is incredibly inspiring. We're honored to play a part in it. If you ever need anything along the way, we're always here for you — just reach out through your patient portal or email us at patientsupport@helloklarity.com. We respect your privacy and are committed to supporting your continued success.
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