Heinz Reviews 

The sauce in Heinz Beans has changed and tastes awful. After a couple of weeks of storage, of tins well within sell-by date, the sauce turns sour. Disgusting from Heinz, especially since lots of consumers have complained. GET BACK TO THE OLD RECIPE AND BEAN TO JUICE RATIO. Until that is done, I will never buy Heinz anything again.

Just had a chicken soup with no chicken in it never buy this product used to be lovely

Just had ( well 2 sips of) and tin of Broccoli and Stilton! I am not quite sure what was actually in the tin, but it had the appearance of dishwater and the taste of, well not very much really! Totally awful! I had 2 sips and it went down the sink! Back to Campbells for me I think, at least their soups are thick, creamy and tasty!

Heinz tomato ketchup is extremely watery, compared to years ago.. it's no longer classed as tomato ketchup to me it's been very watered down for obvious reasons of more money in their pockets while the price of heinz goes up. Heinz beans also used to be among the best but now I rate it the worst as supermarkets own brands are far more superior. It's all watered down crap with no flavour. For me I'll be avoiding heinz.

What has happened to the quality of heinz Soups they are not how I remember them. Watery tasteless absolutely awful. They used to be so thick and creamy. Won't be buying again

This soup was extremely tasty,filling with nice thick liquid,the only thing IAM disappointed in is the title says Steak and potato soup,it took me quite a while to find the 3 pieces of meat,the size of which was microscopic,very disappointing when you look at the picture on the can then open ,heat and pour and its full of carrots and potatoes no meat

A few days ago I bought a tin of heinz tomato hoops. They tasted dreadful. In fact I got the tin out of the bin to see if they were low fat. I have not bought any for over 10 years and surprised how much they have changed. Certainly no flavor at all.
Will not be buying them again

I am disgusted by the greed of this company. Not satisfied with rip-off prices they've now watered down Beef & Veg Big Soup. You used to have to dig it out of the tin, now so full of water it just pours out. This along with small fragments of veg and tiny shreds of meat make this a totally unacceptable product. I use soup to make "stew" the easy way, meat and veg in a big bowl and chuck in the soup. This soup has become useless for the purpose so I will buy some other make in future.

Bought Heinz spaghetti bolognaise from Sainsbury’s. It was watery, with barely any bolognaise. Lidl Newgate spaghetti bolognese is far superior, with a thick sauce. Wouldn’t touch Heinz products again. Expensive and mediocre quality.

Well today as before I opened a tin of your lamb and veg big soups. The first time I forgave but this is beyond belief. I found a piece of lamb in it!

Shocking eh! 1 solitary piece of lamb. The last tin I opened was beef stew. Same thing. 1 solitary piece of beef.

Surely you can't call it beef or lamb if there is a piece of meat as big as my finger nail in it?

Last time I use. Total rip off

Regards

G davies-rigby

TrustPilot removes negative reviews of Heinz soup . Sent in my receipt as proof of purchase . Keep getting pathetic emails asking me to prove I dealt with Heinz . What part of receipt do they not understand . I have come to the conclusion that Heinz Pays to remove bad reviews

I wondered if it was me, but then I took to finding reviews. It's not me - it's everyone! When are you going to address the tasteless watery problem with your soups? I grew up with Heinz soups always preferring them to other brands, but no more! Please give us a sign when they are back to being proper soups. Thank you.

I bought tins of heinzs soup yesterday at £1.39 a tin my soup was cream of chicken minus the chicken very disappointed. My hisbands was minestrone it was like favoured water can honestly say I won't be buying again. Overall lacking tasteless and disappointing.

Heinz baked beans are excellent, but please take the pathetic tv ad off the television!!!!

Bought a tin of Heinz Chicken Soup from Sainsbury’s Harpenden and when I opened it the contents were solid and clumped, like thick custard. Completely abnormal and honestly disgusting.

I contacted Heinz and they asked me for everything:
purchase location, batch/expiry details, full description, photos, phone number, whether I’ve bought it before, etc.

I provided all of it, including clear photos showing the batch code and expiry date.

After wasting my time doing exactly what they asked, they then responded saying they “can’t refund me” because I didn’t buy it directly from them and that I need to contact another department and basically start again.

So what was the point of collecting all the information in the first place?

I’m also a pensioner, and I don’t find it easy to keep going back and forth or keep travelling to stores to sort things out. The customer service has been dismissive and unhelpful.

This is a food safety issue and Heinz have handled it like they couldn’t care less. Just passing customers around instead of taking responsibility.

Absolutely disappointing.
Title: UPDATE – Still No Accountability, Just Excuses

After being sent in circles by Heinz customer service, I finally received what they call a “resolution”.

Their conclusion?

The soup was “out of date” and I should not eat it.

That’s it.

No acknowledgement that I bought a multipack of 5 tins last week from Sainsbury’s Harpenden as normal shelf stock.
No concern that out-of-date Heinz products are being sold in a major supermarket.
No apology beyond a generic line.
No proper resolution.

Just: don’t eat it.

I provided everything they requested — batch codes, expiry date, photos, purchase location, full description. I waited patiently. Only to be effectively told it’s my problem.

As a pensioner, I don’t find it easy constantly going back and forth chasing companies. I raised a genuine product quality and safety concern in good faith. Instead of taking ownership, Heinz have deflected responsibility at every step.

For a brand of this size, the lack of accountability is astonishing.

Very disappointing. Very poor customer care.

A despicable bunch of money grabbers, absolutely disgusting, and I am applying that to them both financially and in reference to their product.
I had a tin of Heinz Mushroom Soup for lunch today and all I can say is it was PATHETIC! I think it was about 3-4 years ago that I last had the same tin of soup and it was delicious, creamy with chunky mushrooms as I have always known it to be. But what came out of that tin was unrecognisable to what I have previously known! Imagine 1 small mushroom cut up into very small pieces put into a bowl topped up with tap water with a little bit of milk poured over it! And after doing some searching online I discovered that numerous customers had reported similar experiences across the entire range of Heinz products which have been "Economised"! But it was an article in 'The Metro written by Craig Munro' January 13, 2023 which really annoyed me, he indicated the following
Price of Heinz tomato soup at Tesco soars from 95p to £1.70 in just six months!
So they have significantly reduced the quality of their product and then hit customers with an 80% price increase in a mere 6 months! What a wonderful company!!??

I have two tins of the beef big soup and it tastes off really not good I always buy this brand and what has happened to it

I know some people say that change is good, but the tin of big soup I had today, Sausage and vegetable tasted terrible. I really wish you wouldn't mess with the recipes, It was perfect the way it was before. I love Heinz, But unfortunatly, if you keep changing the recipes I will be going elsewhere for my soup. I am so disappointed.

The traditional Heinz tomatoe soup is no longer the same. Why are you using rapeseed oil. ?Please , please consider using something else. I have stopped buying your soup and unfortunately l am not the only person. Kindly let me know if some can be made without rapeseed oil . This also is the same for the other soups you produce. Its a shame.

What happened to Heinz? A brand you could always trust for quality now just cashes in on that reputation.
Now we get overpriced, poor quality, watered down products and every time I have tried a shops own brand recently it has been massively better and half the price. Will never buy Heinz again.