I've had bad luck with stolen items and broken home appliances. Each time, Hedvig has been quick to respond when creating a claims, transparent calculations, quick payout when needed. I'm staying wi... See more
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See what reviewers are saying
Travel insurance is useless. Vague contract if private hospital care is included or not. When calling SOS they coerce you into going to a worse equipped public hospital that is further away, where you... See more
Company replied
The communication within the app couldn’t be easier. Can chat and send pics and documents whenever convenient, no missed calls or waiting for an available worker. Extra + for English support. Would gi... See more
Hedvig offered an extremely fast refund of my damages regarding a trip. I got the money into my account minutes later after issuing the claim. I am very satisfied with the service and strongly recomme... See more
Company details
- Insurance Company
- Accident Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Pet Insurance Company
- Renter's Insurance Agency
About Hedvig
Written by the company
Contact info
Birger Jarlsgatan 57, 113 56, Stockholm, Sweden
- 010-459 92 00
- team@hedvig.com
- www.hedvig.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
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I recently got the home insurance
I recently got the home insurance, The experience is very good so far. It is fully online.
I wasted time calling other insurance providers which are not fully online and requires to call them and wait on the line for ever.
7 September 2022
Unprompted review
A timeline of my morning.
I'll give you a timeline of my morning:
8.00 am: realised bike was stolen overnight
8.30 am: made a claim in the app on the bus to work
11.30 am: reimbursement money in my bank account
I love Hedvig.
5 September 2022
Waterdamage in my basement
I had a waterdamage in my basement, it took some time, but they helped me through it all. Even though i didnt have recept for all my things, they stil helped.
17 August 2022
Reply from Hedvig
Thanks a lot for your feedback and for being a Hedvig customer 😊
Using this service more than 1 year
Using this service more than 1 year,
Quick response time for claims, simply awosome.
8 August 2022
It was fast and easy to solve my…
It was fast and easy to solve my problem and get reimbursed for my phone broken screen!
8 August 2022
The service was the most seamless ever
The service was the most seamless ever. Did not believe it was an insurance company. It was like chatting with a few people and I received quick help.
I'm happy that I'm a member of this company.
21 June 2022
Horrible Agency
Dear Emil, I have already sent reciept for my taxi travel from Airport to home ... but it has been rejected by your team, because Agency will pay TO the airport not FROM the airport..( I replied here to Hedvig). My feedback below
If I could choose so one star is too much for them. I will never recommend this company as the service is very poor and unprofessional.
The people whos working are unprofessional and they are just trying to find reasons to not give you any compensation.
My wife had a car accident outside Sweden and when we asked them about compensation, they required doctor certificate, provided them, then asked about receipts, however she was injured and never thought about my medication´s receipt, but she bought medicine and took them (they have the prescription) Then I wanted to upgrade her flight ( due to her injuries) but they refused (I upgraded by myself).
Asked about taxi travels from/to airport, they accepted first if we would provide them receipts, then she couldn´t provide them the receipt to the airport (due to machine in the taxi didn't work at that night), But she provided receipt for my taxi travel from airport to my home and they just Refused to pay for her!!! taxi travel from the airport to her home in Sweden although we Have the receipt (WITHOUT ANY REASONS).
I Will resign from this agency ASAP.
The most funny think, they writing to you " Sorry we can´t help you this time!!!!", What they meant by "this time", we have to get accident next time to see if they will support their clients or not!!!! Just Horrible Agency
Further more, they refused to provide the hospital with payment guarantee and they said to me pay to the hospital and we will give you compensation! Hedvig with all my injuries they would like me to back to the hospital ( which is 2 hrs away from me) and pay to them instead of send just an email to the hospital that they are responsible for the cost!!!
It's a nightmare..
23 May 2022
Reply from Hedvig
Greetings!
I'm so sorry for your accident and really hope your wife is OK.
When I read your review, I was more surprised that providing receipts is an issue here. Receipts are something all insurance companies ask for to make sure that:
1. You get reimbursed for the accurate costs you've paid.
2. The insurance company can relate the costs to the accident.
If that's a problem you've noted occurred with Hedvig, I feel obliged to tell you that a majority of Swedish insurance companies would've done the same.
Kind regards,
Emil
Almost 100% satisfied
Almost 100% satisfied. Compared to my other insurance company the terms are slightly missing some minor details, but in general very good
4 May 2022
Unprompted review
Very serious and honest.
Very serious and honest.
Speed process
Always nice words and sympathy
27 April 2022
Unprompted review
Not trusting customers
I was a customer of Hedvig for 3 years. I tried to get help for the first time for my broken microwave at home. They were not willing to help at all. I pay for the insurance company to cover these kinds of accidents but they did not.
When you are having a lot of trouble with tiny things like a broken microwave, how come you can trust them for worse events like an accident?
25 April 2022
Reply from Hedvig
Hello,
Not fun at all and read that you feel that we did not help you in the desired way when it comes to the damage of your micro. I can not comment on specific cases but if you feel you want a better explanation of why or a second opinion on your case, please write to us at hedvig@hedvig.com and we will do our best to answer if you have more questions around the claim.
Kind regards /Maja
Lightning fast service
Lightning fast service. No more filling forms and posting forms and waiting for weeks.
15 April 2022
Unprompted review
Hedvig - for the fastest Insurance claims
The entire process for an insurance claim has been handled on mobile app, chatting with the representative. Once they found out the case as legit, checking all the submitted proofs, it doesnt even take a day to claim the money in associated bank account. Whole experience was quite user friendly, quick and efficient.
14 March 2022
Quick and accurate response
Quick and accurate response, Got compensated in 2 hours (received transaction). Very happy with Hedvig
9 March 2022
100% recommended!
21 February 2022
İt was a amazing service
İt was a amazing service , the claim has been processed under 5 hours which is incredible. Thank you for the great and fast service Hedvig ❤️
3 February 2022
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