Heck! Reviews 

2,227
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious food and fantastic product quality, noting how remarkably easy the online ordering process is. People also highlight the prompt delivery services and careful packaging that consistently keeps items cold, fresh, and securely protected. However, some customers also noted frustrating issues with delivery delays caused by third-party couriers, which occasionally left items thawed upon arrival. A few consumers additionally experienced recurrent problems with missing items or entire orders arriving significantly later than initially expected. Others mentioned that certain recipes felt a bit too fatty or lacked sufficient seasoning intensity.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional taste and top tier... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the produce is exceptional, second to... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and regular updates. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is easy... See more

Service

Clients share positive opinions on service, highlighting excellent and outstanding customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 4 out of 5 stars

The items were delivered promptly and really well packed. The sausages were well packed too. I must be honest and say some of them could do with a bit more "zing" They all tasted good but in my opi... See more

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. Food Producer
  2. Fruit and Vegetable Processing
  3. Meat Products Supplier

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(2,227)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Delivered on requested date, great secure packaging, everything was really cold and product dates all great. Definitely recommend and brilliant free cookbook as well. Will be re-ordering again as a few of the products I can’t get my in local supermarkets 👏👏👏

9 February 2026
Rated 5 out of 5 stars

great products at good price..really…

great products at good price..really well packaged with fast delivery.. I have been struggling to find my favourite Heck burgers in the supermarkets.. I found Hecks site while searching on the net for the items I wanted.. really happy I could put an order on directly with the company... picked my items and delivery day and it was that easy... (ordered on a monday and picked delivery for wednesday) products turned up early on wednesday morning.. really well packaged.. all had good dates and very cold due to the 4 large icepack which were still frozen solid...Will definitely buy again...Thank you to everyone at Heck for the brilliant service..5 stars all the way... ⭐️⭐️⭐️⭐️⭐️

9 February 2026
Rated 5 out of 5 stars

My first mail order.

My first mail order
Arrived on time packed with plenty of ice packs which were still frozen solid.
Have loved Heck products for many years as did mum as they are all so tasty and moreish.

26 January 2026
Rated 5 out of 5 stars

Great food

First time I had ordered from Heck I love their products but find it really difficult to find in shops especially the mince and burgers. Received my order on time very well packaged, and a fabulous cook book of which the recipes are brilliant. Really please will definitely be ordering again

26 January 2026
Rated 5 out of 5 stars

Excellent experience re 1st online order

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier. Very carefully packed with an excellent free recipe book. Customer services are lovely too.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing first order

Ordered for the first time on a Tuesday, a 5 pack bundle of sausages for a party I was hosting on the Sunday. Delivery was meant for Friday. Friday morning I got a message from DHL saying the delivery would be delayed by 24hrs.
I contacted Heck and said I wasn't happy to have fresh sausages that had been sitting in a depot for an additional 24hrs and could I have a refund. Heck were very apologetic and refunded me with no problem.
There was, however, no goodwill gesture or similar to make up for the disappointment, and inconvenience of having to source another supply of sausages at short notice. I totally understand the delivery fault lies wholly with DHL but the lack of acknowledgement other than a refund, for a first time customer, seems to fall a little short in my eyes. I didn't even get offered my "10% welcome discount" to use again on another order, so I lost that too.

The sausages finally arrived on the Monday. I put them in the food waste recycling.

3 December 2025

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