Great service; boiler PCB failed shortly after full service, was looking at another £500 spend on a 20+ yr old system. Thee guys saved the day, sent the faulty PCB, fixed and shipped next day; refurb... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service, one call followed by a WhatsApp message with link. Good knowledge of 20 year old system that most wrote off. Part ordered, delivered next day with tracking and good communication.Ni... See more
Really good product which does the job perfectly. Once I installed the PCB I rang their technical line which was attached to the PCB. They guided me though every step for a very simple and staight... See more
Ordered a Vaillant Diverter Valve on Thursday 16.10.2025 at 15:09 it was delivered the next day at 09:15 18 hours later fantastic service, when fitting the next week lost 2 screws behind the pump trie... See more
4.8
Excellent
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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Great response and v efficient…
Great response and v efficient attentive customer service
2 February 2026
Unprompted review
Excellent service
25 January 2026
Great experience
Great experience, quality of the products to trust. Highly recommend. Radek
2 February 2026
Unprompted review
Reply from Heating & Catering Parts
Thank you so much for the 5-star rating! It is wonderful to know that our team met your expectations. Feedback like this keeps us motivated to continue providing the best service possible. We look forward to welcoming you back soon.
Orderd the part I needed and it was…
Orderd the part I needed and it was very reasonable priced compared to other sites! Delivery came next day early 9,30 am ! Well pleased with the service and definitely will use again 🤩👍👍👍
4 February 2026
Unprompted review
Reply from Heating & Catering Parts
Glad we could get everything handled so quickly! We know your time is valuable, so we make efficiency a top priority. Thank you for noticing!
Boiler PCB Issue
My boiler broke down & I sent H&C Parts the boiler details & suspect faulty part. He identified the part number required and was spot on. 12 hours later the part arrived (excellent time frame). I installed it & it operated correctly. Thank you H&C Parts.
From
Jason
2 February 2026
Unprompted review
Reply from Heating & Catering Parts
Quality is at the heart of everything we do, so it’s wonderful to hear that you’re happy with your purchase. Thank you for choosing us!
Reply from Heating & Catering Parts
Thanks for the 5-star review! We’re glad to hear you’re happy with everything. Hope to see you back here again soon!
Needed a pcb for an urgent boiler…
Needed a pcb for an urgent boiler repair on an older Worcs boiler. Refurbed part arrived promptly enabling a quick repair returning heating and hot water to the client
25 January 2026
Reply from Heating & Catering Parts
We appreciate you taking the time to leave such a positive rating. Providing high-quality service is our top priority, and we are glad to see that reflected in your experience.
Plug don't fit the motor and a cheap…
Plug don't fit the motor and a cheap imitation part
25 January 2026
Reply from Heating & Catering Parts
We aim for 100% accuracy with our parts, so we are disappointed to hear about the fitment trouble. We have tried to get in touch to gather more details and offer a solution, but we haven't been able to reach you. Please get back to us so we can verify the motor compatibility and resolve this immediately.
Best customer service
Best customer service. Fast and easy service. Always deliver on time and commucation is 11/10
31 January 2026
Unprompted review
Reply from Heating & Catering Parts
Thank you for trusting us! We take our commitment to our customers seriously, and we’re glad we could provide a smooth and reliable experience for you.
Very quick delivery, good price, good service
The sales team was very responsive, gave me useful advice, mailed the PCB very promptly, the price was good. Thank you guys
29 January 2026
Unprompted review
Reply from Heating & Catering Parts
We’re so glad you’re happy with your purchase! We aim to provide top-tier value, and it’s great to know we hit the mark for you.
Absolutely amazing team
Absolutely amazing team . Promo responses and go all out to help.highly recommend . Pleasure start o finish
18 January 2026
Unprompted review
Reply from Heating & Catering Parts
Reviews like this mean the world to us. Thank you for supporting our business and for sharing your positive experience with the community!
Good service when there’s a issue…
Ordered a part for a boiler part came quickly but I realised it wasn’t the correct part. It was my error I got the two similar part numbers mixed up.
Contacted company who were readily available. Who advised me to return the part for a full refund.
No messing about and no hassle.
Would recommend
21 January 2026
Unprompted review
Very responsive customer service and…
Very responsive customer service and all issues were resolved in a timely manner.
Will be using them again for parts
15 January 2026
Unprompted review
Amazing service!
Had an issue on a boiler, HCP helped identify correct part required and provided outstanding service to get part delivered next day when ordered late in the day. Friendly, fast and knowledgeable with great comms provided. Thanks HCP!
15 January 2026
Unprompted review
Good product
Good product. Send me quickly.so I sorted my heating problem.
11 January 2026
Unprompted review
HIGHLY RECOMMEND THIS COMPANY WILLIAM
HIGHLY RECOMMEND THIS COMPANY
FAST RELIABLE HONEST GREAT PRICES BETTER THAN ANY OF THE BIG NATIONAL COMPANIES IN EVERY WAY THEY ARE VERY CUSTOMER FRIENDLY WITH GREAT KNOWLEDGE OF THEIR BUSINESS AND HOW TO PROVIDE GOLD STANDARD SERVICE
3 January 2026
Unprompted review
Ordered part and arrived the next day…
Ordered part and arrived the next day what a fast turn around, emails confirming shipment and part was far cheaper than anywhere else
Highly recommend this company
13 January 2026
Unprompted review
Reply from Heating & Catering Parts
Thank you so much for your kind review. We’re really glad you had a great experience with us and we appreciate you taking the time to share it.
Quality Staff
Frontline staff and technical staff knowledge and helpfull. Correct parts arrived and fast delivery. Excellent, will use again
7 January 2026
Unprompted review
Reply from Heating & Catering Parts
We’re delighted to hear this. Thanks for choosing us and for leaving such a positive review, it means a lot.
Provided brilliant service
These guys provided a brilliant service. Hands up, I'm not a Heating Engineer. Every two years without fail, my Performa 28 leaks from the DHW Pressure Differential valve. In the past, I'd call out the engineer, and he would replace $. This time, I sought the help of 'Heating & Catering Parts' to buy the part. I used WhatsApp from their website. Great idea. It was so easy - take a quick photo of my boiler model & DHW to make sure I was asking for the right part. Hey presto, quick WhatsApp replied in seconds, the part arrived the next day, and I fitted it in the afternoon. I also purchased the service kit £10 - so I'm really next time.
So great, easy, quick service, many thanks.
7 January 2026
Unprompted review
Reply from Heating & Catering Parts
Your feedback made our day. We’re always here if you need anything else.
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