Heathrow Airport Reviews 

Two special experiences I am going to share for the staffs and services in Terminal 5.

A special thanks to Jenson who tried to help me with getting back the passport and boarding pass I thought I have left on the connecting flight. I thought Jenson was taking a break. Regardless of having a break, he helped me to take a long walk back to the bay. Later on, I found out my passport was actually in my another jacket’s pocket. I didn’t have a chance to say thank you to Jenson for his prompt help because it rushed to catch another flight.

When I went through customs I had a problem with the vinegar bought from the duty free shop. It failed the test of explosives matter for few times. It’s ashamed I had to surrender it to security. I understand we have to be more cautious during to Iran-US war. Their patience and empathy are highly appreciated.

Rip off Britain - why do we put up with grotesque businesses that screw the hard working public. Drop off fees should be against the law

Love the airport
fast service
good staff
helpful
Nice duty-free area and restaurant/shops.

Hell on earth for arrivals. Imagine having a literal 1 mile walk from stepping off the plane to the Elizabeth line. E-gates are good. Taxi to stand 20 minutes. Waiting for bags 40 minutes. Endless further waiting and queues just to get the lift down to catch onward transport. Drop a bomb and start again.

At security terminal 5 the staff member at the scanning was rude and unhelpful when the scanner would not scan my boarding pass.
She said she was not there to help and said loudly ‘OVER THERE’.
Is that part of policy or training?
There were three people at the check and all had a similar attitude.
Eventually I got through and my boarding pass scanned with no problem.
The Heathrow website has no obvious contact details or complaint resolution information other than a few ‘contact a staff member’. That clearly does not work.
And they want another runway?!

Why is there no chemist in terminal 4???Will definitely avoid Heathrow in future

Femina Fernandez is excellent for ABM Airport Services in Heathrow on 26th Feb 2026.
Fermina was so helpful and kind and took me in a wheelchair to my Gate with efficiency and friendliness.
With a smile along her service.
Grateful to her,
ABM is fortunate to have staff such as her.

Misleading duty free signs , the boutiques still charge the taxes and everybody pretends that its Allright why call them duty free when we get 20% tax on top of the regular price ?

My issue is with drop off payment.
I dropped off my friend who was flying back to Philippines and paid £6.00 drop off charge, two months later I got a fine in the post saying I did not pay so I sent pictures of my bank statement as proof showing it was paid with their logo four months later I received another letter saying it’s now £80.00 charge I tried all different ways to dispute the charge with no luck the system tells says you have already disputed this’ my only option was to take it to court but I was highly stressed by this so just settled the bill for £80.00 was a very expensive drop off charge. I won’t be using or going to Heathrow airport again very bad car drop off system.

Had a lovely welcome on arrival at Hilton hotel terminal 4 Heathrow Airport.
Very pleased with the cleanliness and our room .
Must mention Rose who printed our boarding passes for us , as I didn't know how .
Rose was super friendly and helpful a credit to Hilton hotels. Brett

Terminal 3 is always awful. Massive queues, no fast track, no one managing the queue for people who are going to miss connections. It’s a shocker

Untrained security young girl failed to change gloves showed a very bad attitude fail to act in a civilised manner.
Touched my chest area inappropriately now I am suing Heathrow as their wholly responsible for who they employ.
London to Tel-avìv; Business Class never wear a belt give them reasons to touch your body.

They Said at the chek in that they could take our luggage so we didnt have to carry it in the airport but when we landed they wrote to us that it was missing and it was Because of “lack of space” ☹️

it was over crowded long queue to go through the scan, I nearlly missed the flight because of the long queue. Not organised like before and staff very rude and not happy at all. Staff thinks they own the airport.
Finally English 1 guy came, he too was flying on the same fligh as I am, when he approached a staff, he let boh of us to go. If we hadn't, we wouldn't have got on to that flight.

Delivery of luggage is just so inefficient. Passenger are kept waiting with no information. Poor service.

Heathrow T4 has the worst terminal departure experience among all Heathrow terminals and is poorer than Gatwick by a huge mile. Even Stansted has more offering choices. Very limited shopping (even Boots left) and even more limited food offerings. Scheduled flight terminal with worst than budget price airport terminal experience.

On arrival to Heathrow Airport I had a gentleman in a high vis jacket direct me where I should park. I advised him my booking was through MBW and showed him my confirmation. I parked where he instructed me to park. I pre paid £74.89 on the way out of the car park I got charged a further £189.00 so I spoke to MBW and the refused to refund me so I then spoke to Heathrow official parking and they also refused to refund me so I ended up paying twice by both companies. Which is totally unfair as I was directed where to park by staff in a high vis jacket! So my total spend for one night was £263.89!!!

Went to Iceland and connected in Heathrow from America. The app and the board stated one terminal. After passing security and getting selected for a VERY heavy to include my chest pat down, they stated that BA doesn’t fly out of that terminal and sent us to another FAR terminal. Had to go through the very mean security again and got a second pat down, almost missed the flight. Their outlets were not working, bathrooms smelled AWFUL but my biggest complaint is how mean and invasive security was.

I literally made an account to give this review. 1st when I got to T5 the very first staff were decent and good. Then it just got worse... I approached approximately 12 members of staff some even wearing clothes stating "assistance" asking for assistance as I haven't flown in 25 yrs and am a nervous flyer... I kept being passed to the next person and the next... I was even advised to "just go find the pilot and talk to him".... then let's get to the woman security at north departures... I had been through security and happened to walk past (by wagamama) where this hostile bully shouted at me "oi u taking pictures" i was like err no, she asked again "u taking pictures"... which forced me to then hold my phone screen up every time I walked past. I doubt she would have approached a man or a group of ppl in that manner but small lone women fliers are easier targets I guess. Then let's get to flights... flight was due to leave 21.25pm. 20.35pm and still no gate announced. It is then announced I need to go to C66... so I get there using the "quick and easy train" they brag about... what they forget to mention is u use that train and u have to go through security again... only after arriving to C66 did staff decided to let me in on a secret... i needed gate A13...If you are a nervous flier or new to this please take my advise and go anywhere literally strap yourself to the back of a bird and travel that way before stepping foot in this HELLHOLE. Never experienced anything so frustrating in all my life. Even members of the public came to my assistance as I was having panic attacks but not staff. I'd rather take my chances hitch hiking then use this place. Never ever ever again!