Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from both James and Henry. I never felt rushed or intimidated when I needed something explained. Henry was very patient and extremely efficient at returning calls . He worked for me at... See more
Company replied
I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my com... See more
Company replied
I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott expl... See more
Company replied
Company details
- Insurance Broker
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Life Insurance Agency
Written by the company
Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.
Contact info
Iveco House, Station Road,, WD17 1ET, Watford, United Kingdom
- 020 8421 7030
- hello@heathcrawford.co.uk
- www.heathcrawford.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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The Agent I dealt with Joel was very…
The Agent I dealt with Joel was very helpful & took time to explain all the details of the policy to make sure I got the best policy for me & one that suited my budget.
Would highly recommend
4 August 2026
Reply from Heath Crawford
We appreciate your kind words, Keith. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
The whole renewal process was very…
The whole renewal process was very smooth and very easy with the help from Alex. Thank you
4 August 2026
Reply from Heath Crawford
Thanks so much for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Great Advisor
Has always had our best interests at heartr. His advice is always in our best interest. Could not have a better advisor.
4 August 2026
Reply from Heath Crawford
Thank you, Dan, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Excellent service and tailor made health care plan…
I received a call from Sarah Johnston following a request for more info via the online website enquiry form. I had no idea what kind of health cover I needed or how much it would cost. I wanted to make sure myself and my two sons were going to have peace of mind for our future healthcare as we have all experienced very long waiting lists with the nhs. Sarah went through everything in a clear and understandable way. She listened to my requirements and tailored a plan for each of us separately and explained why we all needed different types of cover due to my ongoing health issues. The cost and value for money was really surprising and I was able to add a couple of extras that I didn’t think I’d be able to afford. Sarah communicated with me throughout the day with calls emails and text messages to confirm that the application process for each of us was going through. I felt really happy that not only had I found the right plans for me and my sons but also the customer service and support was fantastic. There’s even an app for each of us to access our health plans and make the most of the services on offer and track our health needs. Thank you Sarah for making this whole process easy to understand 😃
4 August 2026
Unprompted review
Reply from Heath Crawford
Thanks for the review, Gillian. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
pro-active and helpful
4 August 2026
Reply from Heath Crawford
Thank you, Paul, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Reply from Heath Crawford
Thank you, Sarah, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
PROFESSIONAL ADVISE GIVEN IN A VERY…
PROFESSIONAL ADVISE GIVEN IN A VERY FRIENDLY MANNER.
30 July 2026
Reply from Heath Crawford
Thank you, Brian, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Reply from Heath Crawford
We value your feedback, Svetlana. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Reply from Heath Crawford
Thank you Nigel for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
Always good
29 July 2026
Reply from Heath Crawford
Thanks so much, Jenny, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Great Service
Heath Crawford have switched our health insurance policy to a better policy at a lower cost.
We found Scott to be very thorough & patient!
Thank you
27 July 2026
Reply from Heath Crawford
We appreciate your kind words, Ellie. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Excellent no nonsense service and good…
Excellent no nonsense service and good cost saving identified.
Thank you Greg
4 August 2026
Reply from Heath Crawford
Thank you, Gareth, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Limited communication for annual…
Limited communication for annual renewal. Couple of emails and renewed with same provider.
No personal touch or feeling that I was anything more than a name and email address. No idea if I got a good or the best deal.
29 July 2026
Reply from Heath Crawford
Hi Simon,
Thank you for taking the time to leave your feedback. We're sorry to hear that you felt the renewal process lacked the personal touch you were expecting.
Ahead of your renewal, we carried out a full market review and negotiated a reduction in your Vitality premium. We also confirmed that, for your current level of cover, the alternative providers we reviewed were more expensive and therefore recommended remaining with Vitality at the discounted premium.
We appreciate that this was handled by email rather than over the phone. While we're pleased you confirmed you were happy to proceed, we understand your comments about wanting a more personal discussion to better understand the work we'd carried out on your behalf and the options we had considered. That's valuable feedback, and we'll take it on board.
Thank you again for your review, and if you'd ever like to discuss your cover or future renewals in more detail, we'd be delighted to speak with you.
The Heath Crawford Team
Reply from Heath Crawford
We value your feedback, Carol. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Reply from Heath Crawford
Thanks for the review, Gaynor. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
Professional service.
29 July 2026
Reply from Heath Crawford
Thank you Celia for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
Heath Crawford provided an experienced
Heath Crawford provided an experienced, patient and informative service with which we are very happy.
31 July 2026
Reply from Heath Crawford
We appreciate your kind words, Neil. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Ziggy was patient and listened to my needs
Ziggy was very informative and explained different options to me. He was patient while I thought about my options. I was very happy with the service he provided. I didn’t feel pressured into buying a policy. I felt listened to and confident I would find the right one for me.
3 August 2026
Reply from Heath Crawford
Thanks so much, Carol, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Jenny was very helpful and responsive.
29 July 2026
Reply from Heath Crawford
Thank you, Ted, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Reply from Heath Crawford
We value your feedback, Shelagh. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
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