Heatcraft Limited Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and friendly, often highlighting their knowledge and helpfulness. Many people appreciate the efficiency and speed of the service, noting how issues are quickly identified and resolved with minimal fuss. Reviewers frequently mention the excellent communication, thoroughness, and tidiness of the engineers, ensuring a smooth and professional experience. However, some customers also noted dissatisfaction with the service, experiencing situations where problems were not effectively diagnosed or resolved. These reviewers reported being charged for services that did not provide a solution, leading to ongoing issues and a perception of poor service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their efficiency, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting excellent, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitel... See more

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service fro... See more


Company details

  1. Heating Contractor

Written by the company

Gas & Plumbing specialists


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(124)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Lewis came round to our property and was great. He was polite,friendly and helped us get our problem sorted out. Thanks Lewis. A credit to the company.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very quick response

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitely keep their number for future use. Thank you

11 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Brilliant service in allocating job and in all the emails and texts reminding etc
Jake the engineer rang to say he’d be an hour or bit less so that was very helpful he was really polite, friendly and helpful. Perfect.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Louis of Heatcraft did a great job in…

Louis of Heatcraft did a great job in fixing an internal drain blockage that was making my washing machine inoperable.He expertly and professionally re-worked and installed additional piping as well as doing a thorough job in removing the blockage from the garden side, using the specialist equipment skillfully. Happy with job.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Insurance company approved tradespeople

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to assess the issue and report back to our insurer, and as soon as the authority was obtained they were back to cut the panels away and replace the leaking soil pipe on our 8 year old house.
Great work and communications and minimal fuss and disruption.
Well done!!

8 May 2026
Unprompted review

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