Heart to Home Meals Reviews 824

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting the delicious and well-balanced meals, often noting the high-quality ingredients and ease of preparation. Many appreciate the excellent delivery service, which is described as timely, efficient, and friendly, with helpful drivers and useful text alerts. The overall service is frequently commended for its organization and customer-focused approach. However, some customers experienced issues with their orders, including incorrect items being delivered or substitutions with less desirable meals. A few other people also felt that the website ordering process could be improved, and some mentioned that delivery dates were not always current.

What people talk about most

Product

People report positive experiences with product, often praising the food as delicious, flavorful, and easy to... See more

Quality

Customers consistently note positive experiences with quality, finding the meals delicious, healthy, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed, timeliness,... See more

Order

Customers had ambiguous experiences with order. While many found the ordering process easy, affordable, and... See more

Service

Clients share positive opinions on service. Many customers praise the great service, prompt delivery, and... See more

Based on these reviews

Rated 4 out of 5 stars

The food and service are excellent. The website is often difficult to use. The available dates for delivery often don't show the current week. This means that I have to call the office and give my... See more

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Rated 4 out of 5 stars

I had to reschedule this order due to a conflict. This went through fine but I was due a credit from my prior order and it was never processed. It had to be done again today. I find that Heart to H... See more

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Rated 5 out of 5 stars

Quality balanced meals that are easy to heat in the oven or microwave. Register meals have a wide selection but Hesrty Meals have a somewhat limited selection. The delivery people are helpful and frie... See more

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Rated 5 out of 5 stars

This was my very first order. Meals arrived at the EXACT time I was notified they would and were brought up to my apartment. They were so easy to prepare in the microwave and were ABSOLUTELY DELICIOUS... See more

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Rated 5 out of 5 stars

The company is well organized; texts keep customers informed of the status of their orders. The delivery staff are polite and friendly. The website makes orders easy to place. The meals have a good... See more

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Rated 5 out of 5 stars

Food was great. Delivery service was the best! Friendly and personal! Also on time notifications via email about when food would be delivered were important. I would recommend Heart to Home for anyo... See more

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Rated 5 out of 5 stars

I love Heart to Home meals. They are reasonably priced, healthy, filling, and most important good. They are well balanced and nutritious. I have been able to lose weight and keep my sodium intake d... See more

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Rated 5 out of 5 stars

I have a mobility issue right now and I found heart to home on line. I ordered a few two weeks ago and really enjoyed the food how easy to prepare and the meals are like home cooked. Comfort food so I... See more

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Rated 5 out of 5 stars

My 96 year old mother loves the meals. The cooking directions are easy for her to follow. It gives me piece of mind that the person who delivers her meals, kindly puts the meals in her freezer for her... See more

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Rated 3 out of 5 stars

(rate 3-4)Haven't decided if I will order again for my mother. Ordered the Low Sodium bundle. 3 of the 7 items were swapped out to, in my opinion, lesser cost meals. I was disappointed not to recei... See more

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Rated 5 out of 5 stars

After an arm injury, and unfortunately cannot cook right now, I found Heart to Home a pleasant experience. The food is delicious. Customer service has been super. Grateful I found this service. Highly... See more

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Rated 5 out of 5 stars

While I generally place my orders online, occasionally I require the assistance of one of the Heart to Home Meals staff members to place it via telephone. I've found them to always be very cordial a... See more

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Rated 5 out of 5 stars

I’ve been ordering from Heart To Home for years and it’s a great service, great food and friendly and courteous I would recommend it to anyone looking for good food, reasonable price, and great serv... See more

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Rated 5 out of 5 stars

Great delivery service, order is always correct. The customer service is great, I was late in getting my mother’s order in but they put in some extra effort and got the order delivered on time. Bob... See more

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Rated 3 out of 5 stars

The ordering process went fine, everything that was ordered was correctly received when expected. The meat in the dinners (pork, turkey, and beef) seemed like it was deli-meat all cut into the same t... See more

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Rated 5 out of 5 stars

My mom is really enjoying the variety of choices, especially the smaller portion meals. These are just the right size for her. The drivers are always so friendly and helpful. Thank you for the service... See more

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Rated 5 out of 5 stars

Great meals!. I order them for my 97 yr old mother in law. Keep asking her for a favorite. She always says she likes all of them. Great service. Always on time and very helpful customer service reps o... See more

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Rated 5 out of 5 stars

Food was pretty good considering it was low salt. Chicken dinners could have used more seasonings, but wasn’t too bad. Would order again.

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Rated 1 out of 5 stars

Ordered the low-sodium bundle plus 4 additional meals for a total of 11 meals. Received only 6 meals and one of the 6 meals was a lower priced substitute. Immediately, called their support number an... See more

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Rated 1 out of 5 stars

I called yesterday and was advised that the driver would be delivering the food between 1:30 and 2:30. I needed to know because we were juggling schedules as my mother is in the hospital and we ordere... See more

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Rated 5 out of 5 stars

Only had two so far, but they were great. The Crispy Chicken in red pepper sauce was outstanding. The other meal was the pork roast with vegetables, which was great. We will be ordering again when the... See more

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Rated 5 out of 5 stars

I'm so happy to be back! Your driver is always so kind. They had read that I had to leave early and arrived in plenty of time so I never stressed. The food is as good as I remember. I am extremely... See more

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Rated 5 out of 5 stars

I am new to the these meals. I started with a bundle to see if I would enjoy it. The food was good, preparation was easy just vent and microwave. There were no mini meals in the bundle and that’s all... See more

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Rated 5 out of 5 stars

Your company has given me peace of mind. The orders are for my 84 year old mom. She is able to choose meals at a very reasonable price and she can easily heat them up. The meals seem healthier than bu... See more

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Rated 5 out of 5 stars

Meals are always great. Delivery is excellent. I’ve been ordering from them for years without a single problem.

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Rated 5 out of 5 stars

I order meals for my mother in law She loves the meals and i find the serviceto be marvelous Customer service is always helpful snd friendly.

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Rated 5 out of 5 stars

Heart to Homes is an absolute blessing!! The ordering and delivery are simple; the delivery drivers are extremely courteous and friendly. I highly recommend this service.

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Rated 5 out of 5 stars

My orders are always delivered timely & the drivers are friendly. When I had to change the date of my order, customer service was very helpful.

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Rated 5 out of 5 stars

I order low sodium meals. They are flavorful. Delivered in a timely manner. I am not disappointed in their service.

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Rated 4 out of 5 stars

The food is consistent quality, not home made or restaurant quality but better than frozen supermarket meals. Delivery and service reliable. Thanks, I don’t have to clean up after meals anymore!

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Rated 5 out of 5 stars

Fast friendly delivery to my 90+ mom. Decent food, easy to prepare (micorwave). Only downside - Sometimes popular choices are unavailable

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Rated 5 out of 5 stars

I ordered meals from Hearth to Home Meals and they tasty and convenient. Everything arrived on time and ready to enjoy. I'd definitely order again.

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Rated 1 out of 5 stars

I tried the program once. The meals were adequate but small. When I tried to order the larger size meals, every one I clicked on was listed as not available. When I tried calling and ordering by ph... See more

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Rated 1 out of 5 stars

The past two orders were never delivered. Your system has me confused with another customer who is receiving my orders. I have asked for refunds as I never received the orders. I hope this can be stra... See more

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Rated 4 out of 5 stars

Prices / delivery dates easy to find and order. When I had an issue, they responded very quickly and resolved it. Only minor issue, some of the food I would like to try is not available in my area,... See more

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Rated 1 out of 5 stars

Order received Jan. 8 for Jan. 15 delivery (7 days). Jan. 15 came & went with NO delivery. Waited all day for delivery. Emailed company at 6:00 pm & received return email the next day. Delivery was r... See more

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Rated 5 out of 5 stars

So easy, affordable and convenient for my 84 year old mom to order and prepare herself. And she likes the food!!! A big plus 😊

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Rated 5 out of 5 stars

Friendly and courteous delivery personnel, and the food has always been good I’ve been ordering for years and never had a bad experience

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Rated 5 out of 5 stars

Great food and service. The Date of experience was 09/24/2025. This page will not allow me to correct the incorrect date of 08/31/2025.

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Rated 5 out of 5 stars

I'm not much of a cook so these meals work out perfectly for me. I'm sure to be getting the veggies I need. Most of the meals are delicious. The drivers are delightful.

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Rated 5 out of 5 stars

What a great company. Try easy to order and the delivery was smooth and efficient. My mother-in-law has not tried one yet but they look great. I’m sure she will love them.

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Rated 1 out of 5 stars

Did not like first 3 out of 7 introductory offer meals at all,tasteless and little meat and mostly vegetables and reluctant to try the rest at this point.aAlso did that introductory offer of any 7 me... See more

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Rated 1 out of 5 stars

this food is pretty disgusting . i enjoyed the mac and cheese but anything with meat went to the trash after tasting it. processed meats .. frozen veggies . no similarity to real home cooking .... See more

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Rated 3 out of 5 stars

Great delivery experience, great customer service. Ch fried rice was very salty, pork w/ginger was good in flavor but swimming in sauce. Sweet/sour ch was good. Beef teriyaki was good but very sweet.... See more

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Rated 1 out of 5 stars

I purchased five vegetarian meals to try, I am not impressed, the vegetables and sauces were watery, bland, overcooked and tasteless. The portions are small and cost three times more than similar supe... See more

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Rated 5 out of 5 stars

We only ordered a little because we weren’t sure if my parents would like it but they loved it! Will be ordering more

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Rated 5 out of 5 stars

The delivery was right on time and the meals were tasty. My mother was very satisfied with the portion size and quality.

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Rated 5 out of 5 stars

My first experience was excellence, order arrived when expected. Delivery person was a pleasure to meet-- so cheerful and professional! I plan to place another order soon. Many thanks, Doris

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Rated 5 out of 5 stars

My first order was brought in the house and placed in my freezer. My second order which was for 2 weeks came a day early while I was not at home. I got an alert from my doorbell cam that someone was o... See more

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Rated 5 out of 5 stars

The service provided prompt delivery and was very friendly. I was pleased with the decent selection of meals, and the low-sodium and diabetic-friendly options are a particularly helpful plus.

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Rated 4 out of 5 stars

We've used two of the five meals so far and they were both very good. Will wait to finish all five before deciding on whether to give a 5 star rating

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Rated 2 out of 5 stars

I ordered 5 meals and paid for 5 meals. You delivered 4. I called and whoever I talked to said they would credit my account. That has not happened. Additionally, I only ordered 1 mini turkey dinner, y... See more

Company replied


Company details

  1. Delivery Service
  2. Frozen Food Store
  3. Meal Delivery

Written by the company

Unlock the secret of making mealtimes easy with Heart to Home Meals, your premier provider of home-delivered meals for seniors. Our mission is to ensure that you savor every moment of your golden years, indulging in delectable dishes tailored to your unique lifestyle and dietary needs. At Heart to Home Meals, we pride ourselves on offering an extensive menu of over 150 flavorful options, carefully crafted to cater to a variety of tastes and dietary requirements. Whether you're following a specific diet plan or simply craving your favorite comfort foods, our diverse selection ensures there's something for everyone. Our home delivery service sets us apart, as we utilize our dedicated drivers who are committed to bringing the meals right into your kitchen. You can trust our team to handle every aspect of the delivery process with care and professionalism, ensuring that your meals arrive safely and are ready to be enjoyed. We understand the importance of accessibility and affordability, which is why we proudly work with various Medicaid and Medicare Advantage insurances to make our services accessible to eligible members with prior authorization from their Case Managers. With Heart to Home Meals, enjoying nutritious and delicious meals has never been easier. Ordering from Heart to Home Meals is a breeze – simply browse our menu, select your favorite meals, and enjoy complimentary delivery right to your doorstep. Our friendly and reliable local drivers are committed to ensuring that your meals arrive promptly and with a smile, providing unparalleled convenience and peace of mind. With over 25 years of experience and a proven track record of satisfied customers across the U.K., Canada, and now the U.S., Heart to Home Meals has become synonymous with quality, reliability, and exceptional service. Join the thousands of happy customers who have made us their trusted choice for home-delivered meals and experience the Heart to Home Meals difference today!

Delicious Meals Made for Seniors

Written by the company

Age Only Makes You Stronger
We create quick and delicious meals with seniors in mind, so you can spend less time cooking and more time enjoying life.
Friendly Drivers You Can Count On
With us, you can expect more than just great-tasting food. Thanks to our friendly, local drivers, you'll see the same familiar faces on a daily basis. From start to finish, our service always comes with a smile.
Easy to Heat and Delicious to Enjoy
We believe in keeping things simple. Our selection of over 160 meals can be easily heated in the microwave or oven. Simply cook, serve and enjoy!

Satisfaction Guarantee

Our chefs are always looking for ways to make our food even better than it already is.

Our chefs are always looking for ways to make our food even better than it already is.
Every meal you purchase is backed by our satisfaction guarantee, which means if a meal doesn’t hit the spot, we’ll replace it with a different one for absolutely free.

Contact info

4.2

Great

TrustScore 4 out of 5

824 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

the meals were great

the meals were great, service was perfect; very easy, efficient and reasonable!!

1 April 2026
Heart to Home Meals logo

Reply from Heart to Home Meals

Thank you so much for your feedback, we’re glad to hear you enjoyed the meals and that our service made everything easy and efficient. We truly appreciate your support and we look forward to serving you again soon.

Rated 5 out of 5 stars

the meals came at the time and date…

the meals came at the time and date asked for and are happily in my freezer. Love the variety of choices of meals.

23 March 2026
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Reply from Heart to Home Meals

Dear Donna, Thank you so much for your feedback, we’re glad to hear your meals arrived right on schedule and are safely stocked in your freezer. It’s wonderful to know you’re enjoying the variety of choices. Please do not hesitate to call us on 508-658-3000 if you have any questions and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great customer support and meals

Great customer support. Meals are good tasting, easy to prepare as instructions are on each meal package and are very good for elderly people.

21 March 2026
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Reply from Heart to Home Meals

Hello, Thank you so much for your feedback, we’re delighted to hear that our customer support has been helpful and that you’re enjoying the meals. It’s great to know the easy prep and clear instructions are working well, especially for our elderly customers.

Rated 3 out of 5 stars

Unsure I'll re-order

(rate 3-4)Haven't decided if I will order again for my mother. Ordered the Low Sodium bundle. 3 of the 7 items were swapped out to, in my opinion, lesser cost meals. I was disappointed not to receive the meals I actually wanted and thought she would enjoy. She rcvd a spaghetti and sauce as a replacement (She is a 91 year old Italian grandma, she can make pasta & sauce so we're disappointed in that meal). Otherwise ordering is very easy, delivery was fast & easy etc. Thank you-

25 March 2026
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Reply from Heart to Home Meals

Dear Pamela, Thank you for trusting us with your mother’s meals. We are truly sorry for the disappointment caused by the mix‑up with the Low Sodium Bundle. Due to stock unavailability, we were unable to include the Tomato & Herb Glazed Haddock and the Slow‑Cooked Minced Pork Pasta in her delivery. We value the trust you place in us, and a member of our Customer Care Team will reach out to you personally to make this right. We offer a 100% Satisfaction Guarantee, please let us know which meals your mother did not enjoy, and we will gladly replace them at no cost. Thank you again for your understanding and we look forward to serving your mother again.

Rated 5 out of 5 stars

This is a great food service…

I’ve been ordering from Heart To Home for years and it’s a great service, great food and friendly and courteous
I would recommend it to anyone looking for good food, reasonable price, and great service

24 March 2026
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Reply from Heart to Home Meals

Dear Chris, Thank you so much for your wonderful feedback. We’re delighted to hear you’ve been enjoying Heart To Home Meals for years and that you’ve had great experiences with our food and service. Your recommendation means a lot to us, and we truly appreciate your trust and support, thank-you for being a valuable customer with Heart To Home Meals.

Rated 5 out of 5 stars

Deliveries are always on time and the…

Deliveries are always on time and the drivers are friendly and helpful.

12 March 2026
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Reply from Heart to Home Meals

Thank you for your kind words. We’re so glad to hear your deliveries arrive on time and that our drivers are friendly and helpful. We truly appreciate you sharing this with us and look forward to serving you your favorite meals again soon.

Rated 5 out of 5 stars

on time

on time, pleasant, put items in freezer

18 March 2026
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Reply from Heart to Home Meals

Dear Elaine, thank-you so much for your feedback, we are delighted to know you are satisfied by t he meals and the service.

Rated 3 out of 5 stars

Very pleased with Heart to Home…

Very pleased with Heart to Home services.
The only complaint I have are there are a few items in the menu that haven't been available to order for a while now. Could the items be brought back, or could you send out an updated menu, please?

3 March 2026
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Reply from Heart to Home Meals

Hello Edward, Thank you for being a valued Heart To Home Meals customer and for sharing your feedback. We’re delighted to hear that you’re enjoying both our meals and our service. A copy of full menu has been mailed to you, please keep an eye on your mailbox over the next few days. We look forward to serving you again soon.

Rated 1 out of 5 stars

I enjoy the meals but this is the…

I enjoy the meals but this is the second time I have called and spoke to Christine. She is the rudest customer service person I have ever dealt with. It's disturbing you have her representing a company that wants to help and show compassion to seniors.

13 March 2026
Unprompted review
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Reply from Heart to Home Meals

Good afternoon Deb, thank you for reaching out and sharing your experience. We’re very sorry for the interaction you had with our representative, and we’d like the opportunity to make things right. Please give us a call at 508‑658‑3000, and our Sales and Operations Manager will be happy to speak with you and help resolve this issue. We truly appreciate you as a valued Heart To Home Meals customer and look forward to connecting with you soon.

Rated 4 out of 5 stars

Good Start

We've used two of the five meals so far and they were both very good. Will wait to finish all five before deciding on whether to give a 5 star rating

5 March 2026
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Reply from Heart to Home Meals

Dear Patricia, we’re so glad you found us and trusted us with your meal delivery. It makes us happy to hear you’re enjoying the meals so far! We can’t wait to hear from you again and look forward to serving you soon.

Rated 5 out of 5 stars

Many great options to choose from

Many great options to choose from, excellent communication and delivery!

4 March 2026
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Reply from Heart to Home Meals

Hello Mary, Thank you so much for the 5-star feedback! We’re thrilled you enjoyed the variety, and we appreciate your kind words about our communication and delivery.

Rated 5 out of 5 stars

So easy

So easy, affordable and convenient for my 84 year old mom to order and prepare herself. And she likes the food!!! A big plus 😊

24 February 2026
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Reply from Heart to Home Meals

Hello Denise, Thank you so much for sharing this! We’re really glad to hear the meals are easy, affordable, and convenient for your mother, and that she’s loving the meals is the best part. It means a lot to know we’re helping make things simpler for both of you.

Rated 5 out of 5 stars

Food is outstanding along with…

Food is outstanding along with absolutely great customer service. Always make me feel like a valued customer and so very pleasant.
Fred Pirelli

27 February 2026
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Reply from Heart to Home Meals

Thank you so much, Fred. We truly appreciate your kind words. It means a lot to know our food and service make you feel valued every time. We look forward to serving you again soon. Thank-you for being a valued customer of Heart To Home Meals.

Rated 5 out of 5 stars

My recent delivery was on time

My recent delivery was on time, they texted me 10 minutes before delivery. The meals were just what I ordered. They were fresh and tasted great. I have tried three other services and the food was to spicey and the vegetables were old. Their mini meals are just the right size.

6 March 2026
Unprompted review
Heart to Home Meals logo

Reply from Heart to Home Meals

Hello Thomas, Thank you so much for sharing your experience. We’re thrilled to hear your delivery arrived right on time and that everything was as expected and delicious. It means a lot to know our meals stand out from the other services you’ve tried, and we’re glad the mini meals are the perfect fit for you. We truly appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

The food is tasty and easy to heat

The food is tasty and easy to heat. I like the selections and it makes eating well easy. The delivery drivers are very helpful and put my meals away in the freezer just as I ask them to. Heart to Home meals helps. Keep me at home.

17 February 2026
Heart to Home Meals logo

Reply from Heart to Home Meals

Dear Jean, Thank you so much for sharing your kind feelings. We’re delighted to hear that the meals are tasty, easy to heat, and help make eating well simple for you. It’s wonderful to know our delivery drivers are providing the helpful service you deserve, including placing your meals just the way you prefer. We’re truly grateful to play a part in helping you stay comfortable at home, and we look forward to continuing to support you and serve you your favorite meals.

Rated 4 out of 5 stars

Meals are nutritious easy to prepare…

Meals are nutritious easy to prepare and not loaded with fats or salt

18 February 2026
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Reply from Heart to Home Meals

Dear Joseph, thank you for choosing Heart To Home Meals and for sharing your feedback. We’re delighted to hear that you’re enjoying the meals and we are look forward to serving you again soon. If you have any questions or concerns, please feel free to call us at 5028‑658‑3000, and our friendly customer support team will be happy to assist you.

Rated 1 out of 5 stars

The past two orders were never…

The past two orders were never delivered. Your system has me confused with another customer who is receiving my orders. I have asked for refunds as I never received the orders. I hope this can be straightened out.

6 February 2026
Heart to Home Meals logo

Reply from Heart to Home Meals

Dear Sharon, thank you so much for your feedback, and please accept our sincere apologies for the mix‑up. We’re working to resolve the issue as quickly as possible so you can get back to enjoying your favorite meals. A member of our customer support team will reach out to you personally with an update. We truly appreciate your patience, and we look forward to serving you your favorite meals again very soon.

Rated 2 out of 5 stars

Service was great

Service was great.
Food was bland and kind of flavorless.
Hospital Food

5 February 2026
Heart to Home Meals logo

Reply from Heart to Home Meals

Hello Scott, Thank you for your feedback. We’re glad to hear the service met your expectations, but we’re truly sorry the food didn’t deliver the flavor and quality you were hoping for. We offer a 100% satisfaction guarantee, hence please feel free to reach out to us on 508-658-3000 and our customer support team will be glad to help you and help you recommend some spicy meal options. Your feedback is incredibly helpful, and we’ll be reviewing this with our kitchen team to make sure we do better. We appreciate you taking the time to share your thoughts and hope we can serve you a much better meal next time.

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