HealthyPets.com Reviews 

Can I give them no stars? I’ve been waiting 8 days for an order to ship. “Shaun” whom I was chatting with about the order just went silent, their tracking page won’t “load”, no one responds to emails and I’ve lost 2 fish waiting for my order. Will be pursuing ways to get my money back via credit card today. Placed order with Chewy and it has already been shipped. Don’t waste your time or money on healthypets.com.

Your manager Gary Simms (Sims?) has zero concept of customer service and I will be writing extensive, detailed reviews of the most unpleasant shopping experience I have ever had when purchasing food for my pet.

Briefly summarizing,

1. I call your company to verify that the dog food I want is in stock before I place a 300 dollar time sensitive order. I am told it is in stock, and there will be zero issues. I place the order on 2/13/21 (Saturday).

2. I call on 2/16/21 (Tuesday) to confirm the order will be shipped. I AM ONCE AGAIN ASSURED IT WILL BE SHIPPED ON WEDNESDAY 2/17/21.

3. Order does not ship, so I call today (Thursday) 2/18/21 and am ONCE AGAIN told that after calling a warehouse manager that he will PERSONALLY SHIP MY ORDER TODAY.

4. 30 minutes later I get an email (from nobody in particular, they don't sign the email) saying my food is on back order and I will need to wait 2 weeks for my food.

5. At this point you can imagine my frustration, I call back, ask for a manager, get put in hold for 20 minutes and this "manager" with ZERO customer service skills tells me soemthing about a system change and uses that as an excuse to blame the problem on something else.

6. I ask him if he can do anything for my massive inconvenience in now having to:

A: Scramble to find food I coild ordered elsewhere 4 days ago and,

B: Having my 300 dollars tied up for at minimum 2 weeks.

He tells me that, despite the website not mentioning this, that when my order is about to ship out they were going to charge me more money for shipping because it's "pet food" and he is going to waive that for me as a courtesy. So in other words, he is "waiving" a fee that is made no mention of when ordering the product but "I will be emailed about it" when the order ships and be forced to pay it at the last second! ? That is somehow worse than saying to me there is NOTHING he can do for me, a manager? This guy can not even manage client expectations let alone even begin to FATHOM creating a positive experience for a client.

- Steven Dominguez
Order # 5127536

I ordered 12 units and realize that all of the jars expire in October of this year -- that is only 8 months away! Not impressed.

Exactly what I ordered. Well-packed and in great condition. Shipping fees were crazy high and delivery was a little bit slow, but that’s understandable in the current climate.

They will NOT GIVE ME MY MONEY BACK!! I cancelled the order, it has been 11 days and STILL NO REFUND!! GIVE ME MY MONEY BACK, IF YOU ORDER FROM THEM USE PAYPAL BUT THAT ISN'T REALLY HELPING EITHER

Take orders on out of stock items. Do not inform customers.
Will not deal with them

Very good products; priced very fairly; professional and quick service. THANK YOU !

I placed an order two weeks ago and status still shows as pending. I tried to reach customer service but they didn't answer. This will be the last time I'll do business with them. Healthy pets worst place to get you pets supplies.

I ordered a PetCube in November from HealthyPets.com. After realizing I didn't receive it, I called before the holidays. The customer service person told me it was back order and I would receive it after the holidays. I told them I already had been charged for item through PayPals. I was told that is how Paypals works. I waited.....and waited....not once did they reach out to me in explanation. I called again and left a message and email them. No response to either. I called today Feb 5th and was told by customer service person that they no longer were going to carry this product. WHY WAS'NT I TOLD THIS!!!! I think its because they already had my money and they hoped I would forget. I will be interested to see if I really get the refund. I would not recommend this company!!

The freeze-dried chicken I ordered smells somewhat stale.

Easy order process and fast delivery. Good prices with the 15% discount.

The top of the jar was broken. It’s hard to get it closed but can be done. I worry about it drying up inside. The FUNNY thing——the broken part of top was NOT in the bag?..

Wasn't informed when purchasing that it needed to be refrigerated. Would have been fine when I placed the order but it wasn't shipped right away since several other pieces were out of stock. Had it delivered to work and was off a few days the week it finally showed up. At room temperature for a least two days. Hopefully it's fine to refrigerate now. It's an expensive supplement for my sweet kitty who is in kidney failure.

did not slow down his itching any.

Fast delivery, good quality

Have been highly disappointed with the service for a back order that I was told would ship and after 4 phone calls and finally given a tracking number the expedited shipment didn’t even ship until 7 days later and I still don’t have purchase. But they definitely got they’re money.
I know they also own Entirely Pets so going anywhere else for the product I order will result is with the same bad service.
I first was ok with the delay back in September and also in October due to the pandemic but enough is enough.
Over the last 3 years your service has declined dramatically. Supposing you just don’t care much now that you are a $4.5 billion company.

It has been 17 days since I placed my order and Healthy Pet is still holding my money for items they don't have in stocks. I canceled my order when I found out (by calling - not because I was notified) that they took my money for merchandise not in stock. They have 101 excuses for not issuing my refund. "short staffed" "accountant not in office today" Healthy Pet is holding $120+ of my money. Never ever ever order from Healthy Pet.