Headphones.com Reviews 

4,253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stellar customer service, deeply helpful staff, and wonderful selection of audio equipment available. Buyers also appreciate the exceptionally fast delivery times and highly competitive prices found throughout the store. Many people mention that open-box items arrive in pristine condition and offer fantastic bargains. Some reviewers were not happy with unexpected pre-order delays and inventory mix-ups that left them waiting significantly longer than anticipated for their items. Consumers also noted that product pages were occasionally unclear regarding backordered merchandise, leading to frustrating communication gaps.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional sound quality and a... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing. Many... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, helpful, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still North America's best headphone company. Unless you're buying from Bloom Audio because you live close and can audition a set, I don't know what you're doing in the USA or Canada not buying anyt... See more

Rated 5 out of 5 stars

Gift cards are an awesome way to give someone you love or yourself a perfect audiophile gift. The ability to get them at a reduced cost a couple of times a year, makes them an even better deal. Love... See more

Rated 5 out of 5 stars

Headphones.com, is the first place I go, when looking for new gear. Their customer service is stellar, and they truly make even a small purchase a pleasant experience. They honestly want to ensure eve... See more

Rated 5 out of 5 stars

Bought an inexpensive open box DAC but the transaction was handled like I bought a new top-tier one. Packed in the original factory box with all paperwork, remote control and accessories. Great commu... See more


Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax

365-Day Returns

Written by the company

The only headphone store with 365-Day Returns
We believe that you deserve the perfect headphones and 30-days just isn't enough, which is why we offer 365-Day returns on your purchase! Some restrictions do apply. For further information, read our full policy here https://www.headphones.com/pages/365-day-returns

Fast & Free Same-Day Shipping

Free same-day shipping for all in stock items

We offer free same-day shipping within North America on all in-stock orders. Whether it's the $79 iBasso IT00 or the $4000 Focal Utopia, we make sure you get what you want, when you want it!

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,253)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Pleased

Excellent products. Very good customer service. Great sales. Highly recommend!

11 February 2026
Rated 5 out of 5 stars

Exceptional Quality and Fast Shipping

I purchased this as an open-box item and was genuinely impressed. It was packaged exquisitely, with great care taken to protect every component like it was brand new. Shipping was fast, and the item arrived with zero damage. Everything works perfectly, exactly as expected. I wouldn’t hesitate to purchase open-box from headphones.com again.

6 February 2026
Rated 5 out of 5 stars

Fast delivery and good packaging

Fast delivery and good packaging. My only concern was when I first wanted to purchase. I didn't catch only members could purchase this clearance item. Kind of a bummer I felt. Anyway I had to wait tell members only was over. I ended up getting it at a better price. So I reckon I have nothing to complain about right. So I won't. Good sale.

5 February 2026
Rated 5 out of 5 stars

First IEM

Been looking to update my daily driver for a while and stumbled here to find a lot of great options outside of mainstream companies.

5 February 2026
Rated 5 out of 5 stars

Cover for Q15 dac

I have a cover on my Q15 dac now but I wanted a back up at a sale price. The cost of imported audio & related accessories has gotten insane. The cover was on sale so it was a no-brainer. It's a decent leather cover and it fits the Q15 like a glove. Ship'd fast and packed in a box. Excellent service.

5 February 2026
Rated 5 out of 5 stars

Moondrop Lan

I just purchased the Moondrop Lan earbuds. I would recommend these earbuds to anyone, based on the performance to cost ratio.

3 February 2026
Rated 5 out of 5 stars

10 of 10 .

All was fine from chat with your team to ask information about the product, to the delivery time and product condition.

3 February 2026
Rated 5 out of 5 stars

Great selection and great prices

Great selection and great prices. Also I had a question and it was on the weekend. I decided to send a message and before I could finish typing someone was helping me. I look forward to doing business with Headphones.com...

2 February 2026
Rated 5 out of 5 stars

The company is very communicative…

The company is very communicative throughout the shipping process. We all compulsively check the tracking when we order a new toy, and the updates at least partially alleviate that impulse. I also appreciated their follow-ups and genuine interest in building a customer-centric experience.

31 January 2026
Rated 5 out of 5 stars

Great Customer Service!

Headphones.com has great products and more importantly, great service. I have been impressed in every transaction I've done with them. Keep it up, guys!

28 January 2026
Rated 5 out of 5 stars

CRINEAR DAYBRAKE…

I purchased a pair of CRINEAR DAYBRAKE IN-EAR HEADPHONES. The I formation provided was spot on. The purchasing process was easy and thr shipment was fast. No issues once received. Product is excellent.

28 January 2026

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