Headcovers Unlimited Reviews 1,289

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their softness, comfort, and durability. Many appreciate the thoughtful packaging, which often includes uplifting messages and special touches, making the unboxing experience feel personal. The website is frequently highlighted for its ease of use, clear product descriptions, and wide variety of styles and colors, which helps customers find exactly what they need. Reviewers also commend the prompt delivery service. However, some customers experienced issues with their orders, including missing items or delayed deliveries. A few people were dissatisfied with the product's appearance not matching the website's images, describing items as "cheap looking" or "cheesy." There were also occasional concerns about the accuracy of color representation for certain products and the cost of shipping, particularly for international orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, comfort, and... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting items made from natural... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found the website easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I first opened the package I was disappointed in the quality.however, when I put it on, though, I realized the softness and light feeling is perfect for your target customers. It can make a woma... See more

Rated 4 out of 5 stars

Beautiful hat! It was a Christmas gift for hubby. Unfortunately, the hat was larger than I expected and needed to choose a medium rather than large. Will be requesting a return for the smaller size. L... See more

Rated 5 out of 5 stars

I have shopped with Headcovers.com before and have been very satisfied. The variety of products is great. You can tell this is a family-owned business by the way products are prepared for shipping. T... See more

Rated 5 out of 5 stars

As a recent cancer patient who has lost most of my hair, this was my first time searching for head coverings to use daily in lieu of opting for a wig. The variety of availability in terms of style, c... See more


Company details

  1. Headwear Store
  2. Hat Shop
  3. Wig Shop

Written by the company

Hats, turbans, wigs & scarves designed for medical hair loss. Caters to cancer chemotherapy, alopecia & chemo patients. Cancer patient gifts are also offered. Each hat, turban, scarf & wig offers full head coverage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

I bought your covers on a Sunday

I bought your covers on a Sunday , payed for the 2 day delivery looking in your page the package was going to arrive on time, it was intended to be a present for a beautiful women who travelled in specific day. Bought before noon, your page said it will arrive on the 18 before noon. And when you send the track number it said delivery the 19 , and it would have arrive before noon, but the arrival was after 6pm. So I am expending more in deliveries than the products. Very unhappy with this issue

16 November 2025
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

Thank you for sharing your feedback. We’re sorry to hear you were disappointed with the delivery timing. Because your order was placed on a Sunday — when carriers do not pick up or ship — 2-day service began on Monday, the next business day. Your package shipped on Monday and was delivered on Wednesday, which was within the estimated timeframe shown at checkout.

We understand how important timely gifts are and truly appreciate you choosing us. If you have any questions or need help with a future order, please feel free to reach out to us at 1-800-264-4287 — we're always happy to assist.

Thank you again for your feedback.

Rated 5 out of 5 stars

Looks like real hair

The product I bought looked like real hair even though it is synthetic. I feel comfortable wearing it out.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply Outstanding

I was extremely pleased with every interaction I had with Headcovers Unlimited. The site is easy to navigate and makes it easy to find just what you’re looking for. The style and color selections are myriad and much better quality than found in most stores catering especially to chemotherapy patients.
I had a question about the arrival of my order and left an inquiry on the site. It was answered quickly, kindly and thoughtfully.
The price ranges allow for just about anyone to find what they need at affordable prices.
If I find myself needing any more head coverings I will definitely purchase them from this company. Doing business with them is a pleasure and I recommend them highly.

11 November 2025
Unprompted review
Rated 2 out of 5 stars

I made my order a few weeks ago

I made my order a few weeks ago, and have not received anything so far, I am a bit disappointed :(

10 November 2025
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

We’re very sorry your order arrived later than expected. During November, the time your package was in transit, Canada Post was experiencing nationwide delays due to labour disruptions and backlogs, which affected many shipments entering Canada — including yours.

We understand how frustrating delays can be and truly apologize for the inconvenience. If you need help with anything related to your order, please reach out to us at 1-800-264-4287.

Thank you for sharing your feedback.

Rated 5 out of 5 stars

Chemo Shirt

I bought the chemo shirt for my cousin. She was so happy with it and the modesty it helped her maintain. With everything you have to go through with chemo everything to make it easier helps. Thank you so much

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Product, Fast Shipping

Headcovers Unlimited has very good quality merchandise and ships in a very timely matter. I purchased a set of turbans that were cheaper on Amazon, and the quality was nowhere near that of Headcovers Unlimited. Keep up the good work!

21 November 2025
Unprompted review
Rated 1 out of 5 stars

The silicone was detached from the…

The silicone was detached from the Velcro. I should’ve returned the item but found it would be a hassle to get my $29.99 back. So, I want purchase in the future, very poorly constructed.
I’ve noticed trust pilot rated my review as 4.4 stars I would rate a low 3 stars.

3 November 2025
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

Thank you for your feedback — we’re very sorry to hear about the issue with your item. We were unable to locate an order under your name, but we’d be more than happy to replace this for you. Please reach out to us at 1-800-264-4287 or reply to your order confirmation so we can take care of it right away.

We appreciate you bringing this to our attention and want to make sure you’re fully satisfied with your purchase.

Rated 5 out of 5 stars

A company with a cause, I am glad to support

My experience with Headcovers Unlimited was wonderful, their website was easy to navigate, the purchase process was easy, the shipping was quick and the product arrived just as expected - no surprises! I love the history of the company and am glad to support them.

2 November 2025
Unprompted review
Rated 4 out of 5 stars

I loved the customer service

I loved the customer service, the follow-up to make sure that the address was correct. I like the expediency of the order. There were great personal touches to my order that I really appreciated.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Ordered 2 headpieces. One was just perfect and the other one didn’t look as good on me so I returned. Very easy to return and can’t beat the prices. Overall, very happy!!!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality and stylishy

Hats were made in a quality material and careful craft. Like the organic cotton, which is soft and natural. The color is beautiful and the style is elegant. Thanks for making good hats.

6 November 2025
Unprompted review

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