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Hafren Dyfrdwy also means Severn Dee from the coming together of Dee Valley Water and Severn Trent to form a new water service dedicated for our customers in Wales. We're committed to keeping bills low and providing fresh water to you for generations to come.
Packsaddle, Rhostyllen, LL14 4DU, Wrexham, United Kingdom
3.8
4 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Emily in Wrexham has been a massive help and cannot fault her one bit! We need more Emily’s in the world!!
Reply from Hafren Dyfrdwy
Thank you so much for sharing - we think she is pretty great too!
Kevin and mick they are very helpful
Amazing job thank you
Reply from Hafren Dyfrdwy
That's great to hear we always try to do our best for our customers - thanks for taking the time to share we will let them know!
Water meter reader cannot read a water meter correctly. Wrote to customer service months ago asking for a re-read, so now left with a large bill. Terrible.
Reply from Hafren Dyfrdwy
I am so sorry to hear this and sorry for the delay in our response - if you email us at customercare@hdcymru.co.uk with your account details we will look into for you.
Job Ref 13887510
We were having persistent issues with a backed up drain, with no luck of finding the problem. Had Wayne & Josh come out and they managed to find the issue very quickly and resolve the issue while explaining what had happened.
Reply from Hafren Dyfrdwy
Helo/Hello
Thank you for your 5* review! 😊
We're thrilled to hear about your positive experience! It sounds like the issue was resolved efficiently and effectively and we're so glad to know that the main sewers are now running freely.
We truly appreciate you taking the time to share your feedback. Your kind words about the team are really valued.
We'll be sure to share your comments with Wayne and Josh and their manager.
Thank you again for your review.
Kind regards,
Lou
Customer Experience & Strategy Lead
Hafren Dyfrdwy
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