I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more
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Review summary
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Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
Company replied
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more
Company replied
I always feel excited to order from Henley Bridge team for their quick response and very helpful. Order was received within 24 hours of ordering. Very happy, thanks Henley Bridge team.
Company replied
Company details
Information provided by various external sources
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contact info
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, United Kingdom
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Excellent service
Excellent service, very professional and reliable. I’m very happy with my experience.”
10 April 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Great Service
I was looking for orange chocolate curls on the internet and saw that HB had some. The cost was half of what it was showing on Amazon for the same product. It came within 2 days of ordering with DHL. The curls come in a rigid plastic tub (a previously ordered product came in a bag). The tubs were wrapped in bubble wrap and came in a sturdy box with paper packaging filling. Very robustly packaged and great to see that a company cares. The curls are a very deep orange/red colour but taste great and we will be using them on our dipped chocolate orange flapjacks as decoration.
Thank you
Victoria
The Teesside Flapjack Company Ltd
10 April 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review :)
Reply from Henley Bridge Ingredients
Thanks for a lovely review.
Poor Service…
I ordered some Pidy products & some ambient Boiron Raspberry purée last Wednesday evening 2nd April, 2 days before Good Friday, but I had to wait until Tuesday 7th April, because HB Ingredients did not process the order before the Bank Holidays,& they do not deliver on Saturdays. I think this is so poor for a catering / food related business to operate in this manner. Also, the ambient Boiron Raspberry Puree is no where near as excellent as frozen Boiron Puree, both in taste, texture or colour. Always order frozen .
1 April 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a review. Your order was placed on the evening of Wednesday 1st of April, just ahead of the Easter bank holiday weekend. As outlined in our delivery terms, orders placed after our daily cut-off and immediately before bank holidays may experience extended delivery times, as our couriers do not operate on bank holidays or weekends.
Your order was processed promptly on the next working day which was Thursday 2nd and delivered on Tuesday 7th April, which is in line with our stated delivery schedule over the holiday period.
We understand that timing is especially important for catering and food-related orders, and we always recommend placing orders slightly earlier around bank holidays to avoid any disruption.
We appreciate your feedback and will continue to review how we communicate delivery expectations during holiday periods to make this clearer for all customers.
Super smooth ordering process
Super smooth ordering process, everything arrived in perfect condition and the taste was excellent!
6 April 2026
Reply from Henley Bridge Ingredients
Thankyou so much for the positive review.
Reply from Henley Bridge Ingredients
Thank you so much for 5 stars :)
Put in my order and immediately I was…
Put in my order and immediately I was email to say they were dealing with it.
Fast delivery and no problems.
Arrived within days.
6 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for the kind review :)
Reply from Henley Bridge Ingredients
thank you for giving us 5 stars :)
Great service
Great service, any problems are rectified asap, polite staff and you actually talk to a human!
26 March 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
The best prices for items that I need
The best prices for items that I need ! Will buy from you again . Sometimes the next day delivery is a bit late but anyway, I still like it !
24 March 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
We are sorry that you have experienced delay with our next working day delivery service.
We work hard to ensure our orders are delivered next working day but we do use third-party couriers, meaning other factors can affect and impact your delivery once it leaves us.
Apologies for any inconvenience caused.
Many thanks,
Lauren
CS Team
Efficient trust worthy company
Henley Bridge can always be relied upon to give excellent service. Been using for a few years now.
29 March 2026
Reply from Henley Bridge Ingredients
Thank you for your honest review!
Excellent chocolate
Excellent chocolate, superb flavour and texture - highly recommended
30 March 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Items come broken and i got back in…
Items come broken and i got back in email id because i only ordered 1 unit i was allowed a refund because i never ordered 10 boxes if i would of ordered 10 boxes with the amount of broken pieces if of lost 80 pound or so proba 2 boxes worth but i would of just been happy with the replacement broken pieces as i paid full prices for broken cones
28 March 2026
Reply from Henley Bridge Ingredients
Hello I am sorry you are unhappy however this is due the the fragile items policy.
I will ensure someone sends you an email regarding this.
Terrible service
Terrible service , lying on the phone when you ask where is my delivery
Not recommended at all
2 April 2026
Unprompted review
Reply from Henley Bridge Ingredients
Hi there,
We are sorry that you feel this way. As we use third party couriers, we do the best to give the most accurate information about deliveries and keep our customers up to date if there are any delays, passing on the message relayed to us by the couriers we use.
We always do our best to ensure deliveries are made on time, but occasionally we can be let down by our third party couriers.
Sincere apologies that you feel this way and please rest assured we always endeavour to give the most accurate information we can.
Easy ordering
Easy ordering, quick delivery and excellent products.
Superb customer service and great communication
27 March 2026
Reply from Henley Bridge Ingredients
Thank you for the postive review!
Excellent service in every way
Excellent service in every way. Technical and delivery all exceptionally quick.
27 March 2026
Reply from Henley Bridge Ingredients
Thank you so much for a lovely review :)
Terrible experience with HB
Terrible experience with HB. This is the third time this has happened and I have now boycotted this company for good (after giving them chances). My order was delayed considerably after realizing that someone in their packing department processed the incorrect delivery address and therefore instructions to DHL were incorrect. My order was never delivered and I lost my two clients due to the products not being delivered. This isn’t the first time where HB has processed my delivery address incorrectly. The other experience I had with HB was they sent me chocolate buttons/chips (what I ordered) and the bag of chocolate was completed ripped and the chocolate buttons/chips were scattered in the outer box - the chocolate couldn’t be used and had to be thrown away.
HB may be reasonable in a pricing point (compared to Thomas Ridley) however their customer service is shocking and terrible.
24 March 2026
Reply from Henley Bridge Ingredients
Good morning,
Sincere apologies that you weren't happy with the service from us. Whilst we do everything we can to avoid human errors, occasionally these can still occur and we sincerely apologise that you were affected by this.
Unfortunately the courier did not make us aware of any address issue until it was too late, and I understand your need to cancel the order for a full refund.
I did apply some loyalty points to your online account to use against another order with us should you wish.
Once again, sincere apologies for the error and the inconvenience caused.
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