The experience was made great by Holly. She put us at ease and answered all our questions. She was so positive and professional and gave us an anazing service i would definitely book with Holly again.... See more
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From the manager through to the travel consultant and money bureau you could not expect anything better I would recomend Hays Yravel Wrexham to anyone 5 Star + Karen and Gwyn
Company replied
Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... See more
Company replied
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
769 reviews
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Ffion was extremely helpful and…
Ffion was extremely helpful and friendly. She listened to us and therefore found the holiday we wanted. We always use Hays Travel to book our holidays and have never been disappointed.
11 June 2026
Reply from Hays Travel - Wrexham
We're so glad we could help you find the perfect holiday! We appreciate your continued loyalty and kind words. Thank you for your feedback. Ffion :-)
Reply from Hays Travel - Wrexham
Tom,
We are so pleased to hear you found our service great and helpful. Thank you for your kind feedback!
Kind Regards
Hays Travel
We have booked all our holidays for…
We have booked all our holidays for years now through Hays Travel either Chester or Wrexham branch. Searches have always been thorough and the travel agents always very knowledgeable.
2 June 2026
Reply from Hays Travel - Wrexham
Samantha Belsham,
We truly appreciate your continued loyalty and kind words. We're so glad to know our team consistently provides thorough and knowledgeable service.
Kind Regards
Hays Travel
Ffion was very helpful and professional.
8 June 2026
Reply from Hays Travel - Wrexham
Hi Linda,
We appreciate your kind review and hope your looking forward to your holiday!
I will pass this onto Ffion
Hays Travel
Very efficient helpful service
1 June 2026
Reply from Hays Travel - Wrexham
David,
Thank you for your feedback! We are glad we could provide efficient and helpful service.
Kind Regards
Hays Travel
Caitlin made the whole process easy as…
Caitlin made the whole process easy as we were wanting to book two Holidays later in the year but had no idea where or when......many thanks and two vacations to look forward now.......5 star *****
7 June 2026
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear we made your booking process easy. We are glad you have two wonderful holidays to anticipate. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear this feedback. Thank you for your kind words. We will pass this onto Holly.
Kind Regards
Dion
Excellent service
5 June 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review. We will pass this onto Liz :)
Thanks,
Dion
Reply from Hays Travel - Wrexham
Thank you for your kind feedback. We are so pleased you had a positive experience with us.
Kind Regards
Hays Travel
Would always book with Hays
Would always book with Hays . Great holiday choices all staff in Wrexham are really helpful and pleasant I always go to Ffion who always listens is a joy to deal with and always manages to find just what I want.
3 June 2026
Reply from Hays Travel - Wrexham
Good Afternoon,
Thank you for your lovely feedback! We will make sure to pass this onto Ffion. Hope you have a lovely time in Prague :)
Kind Regards,
Courtney
Usual great service Dion was brilliant…
Usual great service Dion was brilliant with sorting my holiday enquiry out like ive said in previous posts all the staff make you feel at ease all are credit to the company
2 June 2026
Reply from Hays Travel - Wrexham
Thank you for your wonderful feedback. We are so pleased to hear that our team made you feel at ease and provided excellent service.
Always book my holiday though hays…
Always book my holiday though hays lovely bunch of girls very friendly and always happy to help would recommend anyone eles to book through 😊
2 June 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review Zara :) we love booking your special get aways! Many Thanks - Holly
always book our holiday with hayes…
always book our holiday with hayes there customers service is amazing nothing to much trouble for them a special thank you to catlin for all her help
1 June 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review and for booking with us :) - Caitlin
Reply from Hays Travel - Wrexham
G Hill,
We're glad you found what you needed. We appreciate your kind words.
Kind Regards
Hays Travel
The service we received was lovely…
The service we received was lovely couldn’t of asked for anything more, nothing was to much trouble
31 May 2026
Reply from Hays Travel - Wrexham
We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words! Thanks Liz :-)
The staff are amazing
The staff are amazing, very helpful and professional. Nothing was to much trouble for them.
28 May 2026
Reply from Hays Travel - Wrexham
Thank you so much for taking the time to leave a review, so glad we sorted a trip out for you :-) Thanks Liz
The expertise of your staff at the…
The expertise of your staff at the wrexham branch nothing but praise especially courtney and holly for their understanding of our needs and budget we had to work with
28 May 2026
Reply from Hays Travel - Wrexham
We are so pleased to hear our team provided excellent service and understood your needs. Thank you for your kind words!
Hi we were very happy with your service…
Hi we were very happy with your service until we got a phone to remind us the balance was due because we were told over the phone you were about to cancel our holiday which I found very disappointing
8 February 2026
Reply from Hays Travel - Wrexham
Hi, Am glad you was happy with the service, sorry you wasn't happy with us contacting you regarding the balance, this is company policy and we do have to contact customers when there balance is due.
Reply from Hays Travel - Wrexham
Hello Valarie
We appreciate your kind words. We're glad we could assist you and hope your looking forward to the cruise :)
Kind Regards
Courtney
Great service
Great service, polite and informative, my only gripe is you request the balance 6 weeks before the cruise company.
24 May 2026
Reply from Hays Travel - Wrexham
Hi Peter,
We're so glad you enjoyed our service! We appreciate your feedback regarding the balance request.
Kind Regards
Courtney
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