Hello Ladies and Gentlemen, The Two Ladies who help with my booking were very professional and helpful. It felt as though nothing was a bother to them. I really appreciated it.
Company replied
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See what reviewers are saying
We were going to book a holiday ourselves but soon got fed up of scrolling and searching, reading reviews so decided to pop into Hays travel agency. The lady (forgot he name) was helpful from the s... See more
Company replied
We had an idea of where we wanted to go but not quite sure. Keira was very helpful showing us what was available for the date we had said we wanted to travel. We then asked about going on the followin... See more
Company replied
Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
530 reviews
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Good experience
Despite some difficulty in finding the flights I needed, the booking was made in good time. The person dealing with it was professional, courteous and friendly.
18 February 2026
Reply from Hays Travel - Whitehaven
Hi Christine,
Thank you for booking your flight in store with us :)
Thanks, Kennedy
We explained what we wanted and with…
We explained what we wanted and with half an hour all done and booked.
12 February 2026
Reply from Hays Travel - Whitehaven
Hi Nicole, Thank you for taking the time to write a lovely review, it is appreciated, Paula
Quick and easy to book just what we needed …
Quick and easy to book our amazing safari
3 February 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book this for you. Karen :)
Brilliant service at Hays Travel Whitehaven
We had looked on line so roughly new what we wanted. With her knowledge Karen managed to source us the holiday we were after in the hotel we had been looking at with better flight times, booked seats on the plane and private transfers and luckily managed a discount on it. Superb service.
8 February 2026
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Hi Pauline,
Thank you for booking with us again.
See you in store again soon :)
Kennedy
Great service as usual
Great service from Karen and the rest of the team. Fast excellent communication, got the holiday i wanted within 24 hrs and booked within 48 hrs overall trustworthy team.
5 February 2026
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Karen
Karen and Kennedy went out of their way…
Karen and Kennedy went out of their way to help, to get the best deal for us. Thank You
4 February 2026
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Karen
Reply from Hays Travel - Whitehaven
Hi Mary,
Thank you for leaving me this lovely review.
It was a pleasure booking your holiday :)
Maddie
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to help you to secure your insurance. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you for your lovely review.
It was a pleasure to book your holiday for you and I look forward to seeing you again soon, Thanks again. Karen
Reply from Hays Travel - Whitehaven
Hi Jacqueline,
Thank you for leaving me this review!
Hope you have a lovely holiday :)
Kennedy
Excellent service from knowledgeable…
Excellent service from knowledgeable and friendly staff.
28 January 2026
Reply from Hays Travel - Whitehaven
Hi Ian,
Thank you for leaving me a lovely review :)
It was a pleasure booking your holiday.
Karen
Very helpful and all booked quickly and…
Paula : Very helpful and all booked quickly and efficiently!
16 January 2026
Reply from Hays Travel - Whitehaven
Thank you for leaving me a review. It was a pleasure booking your holiday :)
Paula
Karen was Fabulous 1st class from start…
Karen was Fabulous 1st class from start to finish.
Friendly, accommodating, nothing to much to ask x
Would highly recommend x
11 January 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday for you :) Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you for your review. It was a pleasure to book your holiday for you. I look forward to seeing you again soon. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you for you lovely review. It was a pleasure to book your holiday and I look forward to seeing you again. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday again for you. Thanks again, Karen
Hays Whitehaven
Friendly reliable staff who go above and beyond to get you where you want for a price you’ll like too
3 January 2026
Reply from Hays Travel - Whitehaven
Hi Karen,
Thank you for booking with us again :)
We look forward to seeing you in store soon.
Thank you, Kennedy
Hays found us the perfect package holidayb
Hays spent time getting us a package holiday to La Gomera inclusive of flight ferry and hotel for our desired dates. We had been unable to do this ourselves online line and most flights and hotels were already fully booked, The hotel looks superb as well.
2 December 2025
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book this for you. Thanks again, Madison
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