Booked our 2027 holiday to Switzerland 🇨🇭 with Hays Travel and through listening to what we were looking for and guiding us through what was available we really did get a great service. Thanks Soph... See more
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We were checking our details for a previous book holiday. Michelle one of the Customer consultants was so helpful and checked for a short-term city break. That we booked a three night stay plus car p... See more
Company replied
Always a really friendly and genuine welcome from Luke at Hays, Leeds White Rose. He provides expert knowledge of the holiday destinations and resorts. Booking was made so simple and straightforward a... See more
Company replied
Used hays travel for a number of years never had any problems and straight forward prices no hidden costs nice friendly staff
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
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Michael was fantastic
Michael was fantastic, listened and worked with us. Created a fabulous cruise holiday for me and my friend who’s 60th birthday is in 2028
15 August 2026
Booked our 2027 holiday to Switzerland…
Booked our 2027 holiday to Switzerland 🇨🇭 with Hays Travel and through listening to what we were looking for and guiding us through what was available we really did get a great service. Thanks Sophie.
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Used hays travel for a number of years…
Used hays travel for a number of years never had any problems and straight forward prices no hidden costs nice friendly staff
16 August 2026
Reply from Hays Travel - White Rose
Thankyou so much for the lovely feedback! :)
Canary Cruise
Michele, who dealt with us was very helpful and nothing we asked or wanted was to much trouble for
her.
She always had a lovely helping smile. Will book again through her in future.
Hasmukh
14 August 2026
Reply from Hays Travel - White Rose
Hasmukh,
Thank you so much for your wonderful feedback! It's always a pleasure to assist our customers, and we're delighted to hear that you had such a positive experience. We look forward to helping you again in the future!
Kind Regards
Hays Travel Hastings
Everytime it is alway great
Everytime it is alway great, we alway book through hays travel, all staff are great and always look for a bargin for us
14 August 2026
Reply from Hays Travel - White Rose
Mrs P Hardy,
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently have great experiences with us and that our staff always find you a bargain. We truly appreciate your loyalty!
Kind Regards
Hays Travel Hastings
Alyssia was very helpful and…
Alyssia was very helpful and enthusiastic finding us a fantastic deal on the cruise we were interested in.
27 July 2026
Reply from Hays Travel - White Rose
ADRIENNE,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and enthusiastic in finding you a fantastic cruise deal. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Great customrr experience never booked…
Great customrr experience never booked through Hays before will certainley be back Isla was lovely and very informative
13 August 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback. Glad we managed to get your holiday sorted - Isla :)
They made it so easy to book our…
They made it so easy to book our holiday, quick and hassle free
6 August 2026
Reply from Hays Travel - White Rose
Melanie,
Thank you for your fantastic review! We are so pleased to hear that booking your holiday with us was a quick and hassle-free experience.
Kind Regards
Hays Travel Hastings
They really listen to what you want…
They really listen to what you want from your holiday, and get you the best deal. Nothing is to much or rushed.
3 August 2026
Reply from Hays Travel - White Rose
Steff,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to listen to your needs and find you the best deal for your holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Special birthday booking
The lady who helped us was very friendly and informative. She went out of her way to find the right holiday for our family as it is a surprise for my mums 80th birthday. She was very helpful and a pleasure to do business with. I will definitely book through Hays travel again.
11 August 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased to hear that our team member was able to find the perfect surprise holiday for your mum's 80th birthday. We truly appreciate your kind words and look forward to helping you book with us again.
Always great service with Luke in the…
Always great service with Luke in the White Rose Store.
9 August 2026
Reply from Hays Travel - White Rose
Paul,
We are so pleased to hear about your positive experience. It's wonderful to know that our team provided you with great service.
Kind Regards
Hays Travel Hastings
Great service by Luke
Great service by Luke. Full of information and helped with booking parking.
9 August 2026
Reply from Hays Travel - White Rose
Judith,
Thank you so much for your wonderful feedback! We are delighted to hear that our service was so informative and helpful with your parking arrangements.
Kind Regards
Hays Travel Hastings
Excellent customer service
Chloe was extremely helpful and knowledgeable. Anything she was unsure of, she sought clarification from other staff. She persevered with the website she was using to book our cruise and contacted the company via phone to ensure the booking was correct
9 August 2026
Reply from Hays Travel - White Rose
A Berry,
Thank you for your wonderful review! We are so pleased to hear that our team member was extremely helpful and knowledgeable, and went above and beyond to ensure your booking was correct. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
The lady found an ideal holiday for us
1 August 2026
Reply from Hays Travel - White Rose
Karen,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find the ideal holiday for you. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Friendliness of staff
Friendliness of staff
Knowledge of person we dealt with (MICHAELA)
Always a pleasure to deal with Michaela who always helps us book our special needs with a smile on her face
6 August 2026
Reply from Hays Travel - White Rose
Eunice,
Thank you for your wonderful review! We are so pleased to hear that our team member consistently provides such excellent service and makes booking your special needs a pleasure.
Kind Regards
Hays Travel Hastings
Always a pleasant experience
Always a pleasant experience
very thorough with the booking details
Helpful and fun staff
4 August 2026
Reply from Hays Travel - White Rose
Mr Kevin Levitt,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a pleasant experience and find our staff helpful.
Kind Regards
Hays Travel Hastings
Ella made my holiday booking very easy…
Ella made my holiday booking very easy she makes you feel special every time all the staff are very helpful and polite makes me want to book more holidays and I will thank you all.😃😃😘
5 August 2026
Reply from Hays Travel - White Rose
David Worsley,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your holiday booking easy and made you feel special. We appreciate your kind words about our helpful and polite staff, and we look forward to assisting you with many more holidays!
Kind Regards
Hays Travel Hastings
Isla listened to what we wanted and…
Isla listened to what we wanted and patiently searched for something suitable.
She found what looks like a fantastic hotel in a popular resort.
5 August 2026
Reply from Hays Travel - White Rose
G Dawber,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect hotel for your holiday.
Kind Regards
Hays Travel Hastings
Ella
Ella, was extremely helpful, knowledgeable patient and extremely thorough , she listened to everything we wanted for our holiday and found us the perfect holiday.
26 July 2026
Reply from Hays Travel - White Rose
Mrs Jayne E Othen ,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday. We hope you have a fantastic time.
Kind Regards
Hays Travel Hastings
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