Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
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See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
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Reply from Hays Travel - West Bridgford
Hi Michelle, Thank you for your review its always a pleasure to see you in store! have a lovely holiday and im sure we'll see you for your new one Gemma@westbridgford
So quick and easy to get the holiday we…
So quick and easy to get the holiday we wanted .the service was great.
23 June 2026
Reply from Hays Travel - West Bridgford
Hi Dawn
Thank you so much for your kind review. It was great to see you both in store and I look forward to seeing you again very soon - Emma@Westbridford
More than happy
More than happy with the service, thank you Wendy for all your help once again.
19 June 2026
Reply from Hays Travel - West Bridgford
Hi Pat, Thank you for your lovely review! We look forward to helping with your next holiday! gemma@westbridgford
Good efficient service
Good efficient service, friendly helpful staff who listened to what we wanted, as they always do
19 June 2026
Reply from Hays Travel - West Bridgford
Hi Paul, Thank you for your lovely review! Thank you for your continued support, and we look forward to helping with your next holiday! Gemma@westbridgford
Always a pleasure dealing with…
Always a pleasure dealing with Wendy.She knows how to look after us .
16 June 2026
Reply from Hays Travel - West Bridgford
Afternoon Andrew. Thank you for the great review. Always great to see you in Branch. Glad I was able to help with another great choice. Look forward to seeing you again soon.
Wendy@Westbridgford.
Reply from Hays Travel - West Bridgford
Hi Helen, Thank you for the review, its always a pleasure to see you in store we hope to see you again soon Gemma@westbridgford
Efficient, friendly service
Emma was pleasant, friendly and most importantly was knowledgeable about the whole booking process. She was efficient offering options where appropriate.
7 June 2026
Reply from Hays Travel - West Bridgford
Good morning Wendy Thank you for your lovely review! We really appreciate your feedback and look forward to helping with your future travel plans Gemma@westbridgford
Very helpful Emma was as she is always…
Very helpful Emma was as she is always when we book our Holidays
31 May 2026
Reply from Hays Travel - West Bridgford
Good Morning Ben, Thank you for your kind review, Ben! We really appreciate your continued support and look forward to helping with your next trip! Gemma@westbridgford
Emma was so helpful and friendly and…
Emma was so helpful and friendly and saved us the hassle of trying to book everything ourselves
7 June 2026
Reply from Hays Travel - West Bridgford
Good morning Janet, Thank you for your lovely review! We're delighted to hear that Emma was able to help and make the booking process easier for you. Thank you for choosing us, and we hope you have a fantastic trip! Gemma@westbridgford
Great from start to finish helped out…
Great from start to finish helped out loads veary good at thete job see you next year
6 June 2026
Reply from Hays Travel - West Bridgford
Hi Neil
It was great to see you in store and look forward to seeing you again very soon -Emma@Westbridgford
Booking again…
Having made previous holiday arrangements with Emma and Wendy, I have been again to book my next trip. Everything I could ask for in the way of information and help was forthcoming. So helpful. Thankyou.
6 June 2026
Reply from Hays Travel - West Bridgford
Hi Hazel, Thankyou for your review, its always a pleasure to see you in store. we hope to see you again very soon! Gemma@westbridgford
Gemma was very friendly and…
Gemma was very friendly and knowledgeable. Everything was easy
5 June 2026
Reply from Hays Travel - West Bridgford
Peter Tiahnybida,
We're so glad to hear this! Thank you for your kind words.
Gemma@Westbridgford.
Once again Wendy came up trumps!!
Once again Wendy came up trumps!!
Found exactly what we wanted again!!
Always friendly and extremely helpful no matter how long it takes!!
4 June 2026
Reply from Hays Travel - West Bridgford
Mrs Carol Bedford,
We are so pleased we could help you find exactly what you were looking for again! We appreciate your kind words.
Wendy@Westbridgford
Great service by helpful staff members
Helpful, efficient, professional staff who arranged travel plans in a friendly manner.
30 May 2026
Reply from Hays Travel - West Bridgford
Hi John
Thank you so much for your kind review. Its always great to see you in store and I look forward to seeing you again soon - Emma@WestBridgford
The lady that dealt with me was very…
The lady that dealt with me was very professional and kept me in touch with numerous phone calls to check everything was excepted before carrying on with the booking
15 May 2026
Reply from Hays Travel - West Bridgford
Hi Lynn
Thank you so much for your kind review, It was great to see you in store and I look forward to seeing you again very soon - Emma@WestBridgford
Good booking process and efficient
10 May 2026
Reply from Hays Travel - West Bridgford
Heaps,
We are delighted to hear you found our booking process efficient. We appreciate your kind words.
Wendy@Westbridgford.
All very good
All very good. All explained and pleasant,knowledgeable staff.
One small thing, When a customer walks in, they should be acknowledged, even if the the staff are busy.
'We will be with you as soon as we can.'
would suffice.
19 April 2026
Reply from Hays Travel - West Bridgford
Hi Timothy, Thank you for your lovely review, we also appreciate your feedback regarding acknowledging customers when the branch is busy, and we’ll certainly keep this in mind going forward. We look forward to seeing you soon Gemma@westbridgford
Excellent staff
The staff in hays west Bridgford are excellent at their job so pleasant and helpful,always got a smile for us ,
7 May 2026
Reply from Hays Travel - West Bridgford
Hi Mr Polson
Thank you for your kind review. We always look forward to seeing you both - Emma@West Bridgford
Fantastic service
Wendy was great, helpful and kept in regular contact and answered any questions we had
10 May 2026
Reply from Hays Travel - West Bridgford
Morning Mrs Shepherd. Thank you for the great review. Glad we was able to help and look forward to seeing you in branch again soon.
Wendy@WestBridgford
Reply from Hays Travel - West Bridgford
Jairaj,
We appreciate you taking the time to share your experience; we are so happy to hear you found our service helpful and professional.
Emma@Westbridgford.
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