Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in... See more
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Tracy Connor was brilliant with Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and expl... See more
Company replied
The staff were very customer focused and were very helpful from walking in the door. When we enquired about a specific holiday, Stacey compiled a great itinerary and when we had a concern about arrivi... See more
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As always I found the agent who booked my break to be friendly, patient and extremely professional and helpful. The standard of service at Hays is excellent - I have always booked holidays there and w... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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As always I found the agent who booked…
As always I found the agent who booked my break to be friendly, patient and extremely professional and helpful. The standard of service at Hays is excellent - I have always booked holidays there and will continue to do so
5 August 2026
The lovely Mia was very helpful and she…
The lovely Mia was very helpful and she was very knowledgeable about cruises. I went in just asking about cruises and she was able to help me find and book one. The service she gave me was out of this world. She had such a lovely smile, she made me feel very welcomed and she answered every question i had. She is honestly one of the nicest travel advisors i have ever met.
3 August 2026
The staff were very helpful and…
The staff were very helpful and professional. We went looking for a last minute holiday and got what we were looking for! Thank you leeane and staff Washington hays travel
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Stacey is just the best
Stacey is just the best, listens to your needs, searches for the best deal. Great service from start to finish
2 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou so much for taking the time to leave us a positve review, we appreciate you doing this and we hope toy have a fab holiday, I will be sure to pass on your kind words to Stacey. Thankyou, Mia :)
Tracy Connor was brilliant with
Tracy Connor was brilliant with
Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and explained the details what she had and was going to enquire about additional things for us .
27 July 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write sucha lovely review for our Tracy we are so pleased to hear how happy you are with the service you have received and I will be sure to pass your kind words onto her. Thankyou, Mia :)
Very professional and helpful really…
Very professional and helpful really appreciate the great service. Thank you 😊
26 July 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review based on the service you have received we really appreciate this and hope you have a fantastic time on your holiday! Thanks, Mia :)
Our family had a great experience of…
Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in the shop. She was very thorough in finding out where we wanted to go and was very patient in searching for holiday destinations for us. Julia is amazing and made our experience very pleasant and stress free. I highly recommend Julia and Hays Travel!
Thank you
26 July 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for this fantastic review for our staff member Julia, we are pleased to hear she made your booking experience pleasant and stress free and I will be sure to pass your lovely comments onto her. Thanks, Mia :)
Reply from Hays Travel - Washington Lower Level
Thankyou for your great feedback. I will pass it onto Tracy.
Tracy was very helpful and very…
Tracy was very helpful and very patient.
She answered all my queries in a friendly manner. I have just done our cruise booking for 2027. Very pleased with the service so far.
1 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Tracy. Thankyou Sandra
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Thankyou Sandra.
Reply from Hays Travel - Washington Lower Level
Thankyou for your great feedback, It is much appreciated.
Thankyou Sandra.
Megan was really helpful from the…
Megan was really helpful from the initial search through to the the extras on our booking.
30 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our Megan was extremely helpful throughout your booking process. I'll be sure to pass on your feedback to her. Julia :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave feedback, your kind comments and 5 star review are very much appreciated. Julia :)
Brilliant customer service
Brilliant customer service, as always at Washington Galleries!
23 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Staff r wellcoming and plesant service…
Staff r wellcoming and plesant service top notch booking process easy profechnall
28 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Great experience.
We were made to feel welcome , nothing was a problem and we got exactly what we asked for , simple as that !
28 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
We Always book with sandra at hays the…
We Always book with sandra at hays the galleries washington. Always helpful, knowledgeable, friendly great service
22 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass it onto Sandra , we hope you have an amazing time on holiday. Thanks Olivia :)
Amazing staff and always go the extra…
Amazing staff and always go the extra mile in the Washington Branch. Thank to all of them.
19 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review with us! We really appreciate it! We hope you enjoy your holiday and we are always here for anything you need :) Thanks, Sadie
Customer service was excellent
Customer service was excellent, staff were very attentive and had an excellent knowledge of the holiday destination and the package.
25 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave such positive feedback! We are pleased to hear that our team provided excellent customer service and had great knowledge of your holiday destination and package. Thankyou, Mia :)
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