Hays had a wonderful relaxed atmosphere in store and we didn't have to wait for very long until we were helped. Abbie was amazing and so knowledgable about our needs with mobility issues and cruising... See more
Company replied
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Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
Company replied
They are all ways helpful and friendly you never feel rushed or that anything you want to know is to much trouble for them
As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
632 reviews
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The travel agent we dealt with was very accommodating …
The travel agent we dealt with was very helpful and courteous. Parker seemed to be very happy in the job of providing a good service and ultimately a sale!!!!
12 April 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review! It was my pleasure to book your holiday for you, and I hope you're looking forward to it! Best wishes, Parker :)
Holiday booking at Hays Torquay
We arrived late in the afternoon but were treated with the utmost patience and courtesy. The staff were very kind and helpful despite the late hour and we were able to book what we wanted. The assistant Abbie was very knowledgeable and stayed right up to closing time to help us.
5 April 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, John! It's always our pleasure to find our customers what they want, and we're glad to have provided such a positive experience for you. Best wishes, Abbie :)
We found Parker to be friendly and…
We found Parker to be friendly and helpful.
The only downside was the cost of holiday insurance.
28 March 2025
Reply from Hays Travel - Torquay
Thank you for your 4 Star Review Lynette, I hope you are looking forward to your holiday to Rhodes! Best Wishes, Parker
Great Vietnam Cambodia itinerary plan
Abbie went out of her way to get the trip that I wanted by changing suppliers. She understood what I wanted in my plans for a trip and was always very professional in all dealings
24 March 2025
Reply from Hays Travel - Torquay
Thank you for your 5 star review Kevin, I am so glad we managed to get exactly what you wanted in the end! And what an exciting trip to look forward to! Best wishes, Abbie
Excellent Service
Great help today booking our first cruise. Helpful, informative and cheery. Didn't feel under any pressure to purchase. Whole team were welcoming.
22 March 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, I hope you are looking forward to your Cruise! Best wishes, Ruth
Abbie was very helpful
Abbie was very helpful, had great advise, and patient with us
Looking forward to our holiday now 😃
21 March 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review. We hope you have a wonderful time in Sri Lanka. Best wishes, Abbie :)
Reply from Hays Travel - Torquay
Thank you for your 5 Star review Caroline, I hope you are looking forward to your cruise! Best Wishes, Ruth
As always a brilliant professional…
As always a brilliant professional service at Hayes Torquay
13 March 2025
Reply from Hays Travel - Torquay
Hi Lynda, Thank you for your 5 star Review! It is always a pleasure booking your holidays. Best Wishes, Carly
Parker was so helpful
Parker was so helpful, patient and informative- a credit to the team
8 March 2025
Reply from Hays Travel - Torquay
Thank you so much for your 5* review. It was my pleasure to book your holiday for you! I hope you're looking forward to your trip to Pisa. All the best, Parker :)
10 out of 10 as always!
10 out of 10 as always!
I will never book with anyone else but Carly Mason & Hays Travel!
Professional, super friendly and always goes over and beyond to find me the best deal & holiday!
5 March 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review Sarah, It is always a pleasure booking your holidays! Best Wishes, Carly
Hays travel Torquay
An Excellent service and friendly staff, explained what we wanted, and the staff ( sorry didn't get her name) found what we where looking for, explained all the details easily. We booked straight away. Great service, will be going back to book other holidays
1 March 2025
Reply from Hays Travel - Torquay
Thank you for your 5 star review, I hope you have an amazing holiday in Cyprus! Best Wishes, Ruth
Never go anywhere else!
We always book any holiday with Hays, the Torquay town centre team are always extra helpful!
24 February 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review. We do like to make sure our customers have the best holiday and experience. We hope you enjoy your cruise :) All the best - Ruth
Friendly knowledgeable staff
Friendly knowledgeable staff. Found me exactly what I wanted and got everything organised.
30 January 2025
Reply from Hays Travel - Torquay
Thank you for your lovely 5 Star Review, I hope you had a great holiday in Tenerife! Best Wishes, Ruth
It’s what the manager does wouldn’t use…
It’s what the manager does wouldn’t use anyone else thank you Emma smith
2 February 2025
Reply from Hays Travel - Torquay
Thank you for your lovely 5 star Review. It's always a pleasure booking your holidays! Best Wishes, Emma
The agents were very professional and…
The agents were very professional and understanding
30 January 2025
Reply from Hays Travel - Torquay
Thank you for your lovely 5 star Review,I hope you are looking forward to your holiday to Turkey! Best Wishes, Carly
Very good service they work hard to…
Very good service they work hard to find you a good deal
5 February 2025
Reply from Hays Travel - Torquay
Thank you for your lovely 5 Star Review, I hope you are looking forward to your holiday to Turkey! Best wishes, Abbie
Was attended to very quick
Was attended to very quick, was found a little holiday after searching to meet what I wanted which took a short time, Very patient and nice member of staff
4 February 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review! It's always a pleasure to hear about our customer's experiences. We hope you're looking forward to your trip to Majorca. Best wishes, Abbie J :)
Our bredrin Jamaica holiday 2026
Emma at Torquay Hayes is second to none she booked 18 of us in with such ease we always use Emma to book our holidays she’s the best💯
2 February 2025
Reply from Hays Travel - Torquay
Thank you for your review. Always a pleasure to book your holidays, no trouble at all. Hope you're looking forward to your trip to Montego Bay. Best wishes, Emma :)
Emma was lovely
Emma was lovely. Very helpful in booking our trip with our friends.
She was also kind enough to send me the links for another trip we’re taking so I can book the excursions etc
2 February 2025
Reply from Hays Travel - Torquay
Thank you for your 5* review. It's always a pleasure to book our customers holidays. We hope you're looking forward to your trip to Montego Bay. Best wishes, Emma :)
Emma Smith is always so helpful
Emma Smith is always so helpful. She is very good at finding good holidays for us and understands our type of location and accommodation.
1 February 2025
Reply from Hays Travel - Torquay
Thank you so much for such kind feedback. We love reading about your experiences and being a part of your holiday memories. I hope the Italian Lakes are everything you hope for. Best Wishes, Emma
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