Hays had a wonderful relaxed atmosphere in store and we didn't have to wait for very long until we were helped. Abbie was amazing and so knowledgable about our needs with mobility issues and cruising... See more
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Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
Company replied
Always fantastic service from Carly and the team. Nothing is ever too much trouble! Won't go anywhere else to book our holidays.
They are all ways helpful and friendly you never feel rushed or that anything you want to know is to much trouble for them
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
632 reviews
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Reply from Hays Travel - Torquay
Hi Maria ,thank you for the 5* review , it was a pleasure booking your holiday
Best wishes , Jasmine
Amazing company to book with
When I first enquired they were very thorough in explaining everything to me, when it took some time to decide and ask 1 million questions they were very patient and very thorough with their answers, and I couldn’t have had a better experience
1 March 2026
Reply from Hays Travel - Torquay
Thank you for the wonderful review Toni , We're glad to hear that you felt supported and well-informed throughout the process, even with all your questions.
torquay, Hays Travel
Reply from Hays Travel - Torquay
Karen,
I appreciate your positive feedback and are so glad that you found my service helpful
Best wishes , Carly
Carly was fantastic helped us sort…
Carly was fantastic helped us sort everything thank you so much Carly
28 February 2026
Reply from Hays Travel - Torquay
Thank you for your lovely review, it was a pleasure booking your holiday:)
Thanks, Carly
Excellent experience
Abbie and Jasmine both listened to what I wanted and came up with an exciting holiday which I’ve now booked through them.
27 February 2026
Reply from Hays Travel - Torquay
Judi,
Thank you for your kind review We are glad we were able to find you your exiting holiday .Thank you for booking with us; we appreciate it.
torquay, Hays Travel
We were served by Ruth in Torquay Hayes…
We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I.
After spending several holidays in the canneries, we wanted a change and Ruth was so helpful finding us a holiday she knew we’d be comfortable with, checking the landscape and the area around the hotel making sure we would have everything we would need. We will always put our trust in this very experienced and helpful lady. Thank you so much Ruth.
22 February 2026
Reply from Hays Travel - Torquay
Thank you so much for your lovely 5 star Review Terry, It is always a pleasure booking your holidays and I hope you have an amazing time in Cyprus! Best Wishes, Ruth :)
As Always thank you Carly
I always return to Hay's Travel specifically to see
Carly as she is so helpful and nothing is ever too
much trouble for her to give us the help we need.
18 February 2026
Reply from Hays Travel - Torquay
Thank you for your lovely review. It always is a pleasure booking your holidays. I hope you have a nice time in Italy.
Best Wishes
Carly :)
Great Personal Service
We felt that our enquiry was a top priority and we were helped to find the best holiday on offer with the facilities and servives that we had hoped for.
17 February 2026
Reply from Hays Travel - Torquay
Thank you Mr Carr for your 5 star review and kind words it is very much appreciated. I'm glad we were able to find you your perfect holiday in Majorca and hope you have a lovely time.
Best wishes
Ruth
Holiday 2027
Phone the Torquay store spoke with a lovely lady Emma nothing was to much trouble holiday all booked in 10min with everything I wanted great service
8 February 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review Craig, I hope you are looking forward to your holiday! Best Wishes, Emma
Carly was helpful
Carly was helpful, polite & professional. She went out of her way to find the best price.
7 February 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review , I hope you are looking forward to your holiday! Best Wishes, Carly
An efficient and friendly service
The agent had looked at alternatives to see whether she could find a cheaper holiday. Everything was double-checked and printed out for us.
13 February 2026
Reply from Hays Travel - Torquay
Thanks for your 5 Star review, I hope you are looking forward to your holiday! Best Wishes, Abbie
A warm welcome
A warm welcome, super friendly team, expert knowledge. I wouldn't go anywhere else. The awesome team do everything for you to make your holiday and plans are perfect to suit your every need
11 February 2026
Unprompted review
Reply from Hays Travel - Torquay
Thank you Lynn for your 5 star review and kind words, it is very much appreciated. It is always a pleasure to book your holidays and I'm sure you'll have the best time away as always.
Best wishes
Jasmine
I’ve always booked my holiday at hays…
I’ve always booked my holiday at hays normally with Carly and always get a warm an friendly welcome , Amd help with the best holiday to our needs
8 January 2026
Reply from Hays Travel - Torquay
Thank you for your lovely review Carla. It is always a pleasure booking your holidays!
Best wishes Carly :)
Reply from Hays Travel - Torquay
Thank you for the review Julie
We're happy to hear that the booking process was easy for you. Thank you for your kind words; we appreciate it.
Hays Travel :)
Emma on Hayes Torquay has been amazing
Emma on Hayes Torquay has been amazing. Found me a good deal, advised on a good selection of day trips around Iceland. Sorted out a problem while we were there very quickly. Excellent service.
28 January 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review! It was a pleasure helping you find such a lovely trip! Best Wishes, Emma
Australia bundle
Everything sorted quickly
Everything we wanted in one bundle
Very helpful excellent experience
28 January 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, It was a pleasure helping plan such a wonderful trip! I hope you are looking forward to it! Best Wishes, Emma
Everything we requested was sorted with…
Everything we requested was sorted with good knowledge and professionalism- thank you Abbie at Torquay branch .
27 January 2026
Reply from Hays Travel - Torquay
Pauline,I appreciate you taking the time to share your experience. We're happy to hear that everything was sorted to your satisfaction with expertise.
Hays Travel Torquay
Excellent xxx
28 January 2026
Reply from Hays Travel - Torquay
Thank you for your kind review, I hope you have a wonderful time away.
Best wishes
Emma :)
You did make me smile it was relaxed…
You did make me smile it was relaxed and had some fun with the staff really pleased with holiday that was found for us something to look forward to so thank you will be back for more Janis Kennedy
23 January 2026
Reply from Hays Travel - Torquay
Thank you so much for your lovely five star review. We always enjoy a good laugh with our customers! We hope you're looking forward to your holiday. Best wishes, Carly :)
Reply from Hays Travel - Torquay
Thank you for your 5 star review and kind words it is very much appreciated. I hope you have a lovely time in Egypt and you'll have to come back and tell me all about it.
Best wishes
Carly
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