Popped in and Booked our 2nd cruise through Hays travel Thirsk yesterday lovely friendly staff sorted everything for us. Always there if you have any questions and I had plenty first time round. Defi... See more
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Once again Vicky was exceptional She knows the type of holiday we want and type of hotel and took the time and patience in finding this Her expert knowledge is outstanding Vicky was already... See more
Company replied
We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
Company replied
I booked my trip to Japan for next year with Hays Travel. Ruben was very patient, friendly and helpful, even with my many questions and requests before I decided. She made everything easy and I’m very... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
514 reviews
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The trip was explained in detail by a…
The trip was explained in detail by a member of the team at Hays Travel Thirsk. Gabby was professional and friendly throughout our meeting and confidently answered all our questions.
5 July 2025
Reply from Hays Travel - Thirsk
Thank you for your positive review, we are very pleased to help with your holiday arrangements.
Appalling service
Appalling service. Made a special trip to visit Hays Travel in Thirsk this week. Spent a while explaining looking for a cruise to celebrate 40th wedding anniversary. Was told would get back to me either later that afternoon or the next day. Three days later still no email. Rang them up - spoke to the person I had seen on my visit who feigned no memory of my visit and who asked for the details again to start off a search. Told them not to bother. Unbelievable!
4 July 2025
Unprompted review
Reply from Hays Travel - Thirsk
We are very sorry to hear about the disappointing service you experienced at Hays Travel, regarding your 40th wedding anniversary cruise enquiry. We understand your frustration, and sincerely apologise that you did not receive the timely follow up you were promised, and the subsequent phone call was unsatisfactory. At Hays Travel, we strive to provide exceptional customer service, and are disappointed to learn, that we fell short of your expectations on this occasion. The experience you describe, is not representative of the standards we aim to uphold. While you have understandably decided to take your business elsewhere, we value your feedback and appreciate you bringing this to our attention. We hope you will consider Hays Travel, for your future travel needs, allowing us the opportunity to demonstrate the level of service we are committed to providing.
We wish you a wonderful 40th wedding anniversary celebration, wherever you choose to book your cruise.
We are always delighted with Vicky from Hays Thirsk she is professional and always meets our wishes we would not go anywhere else
We are always delighted with Vicky from Hays travel Thirsk she is professional and listens to our wishes she never disappoints
28 June 2025
Reply from Hays Travel - Thirsk
Thank you for your positive review and loyalty, much appreciated
As always Vicky was extremely…
As always Vicky was extremely knowledgeable and helpful. She even changed her lunch break so that she could complete our booking when the process became challenging!
28 June 2025
Reply from Hays Travel - Thirsk
It is always a pleasure to help with your holiday arrangements. Thank you so much for your kind feedback.
Very helpful
Very helpful, a very nice lady, found us a great deal. Thank you Vicky at Thirsk hays travel.. see you again for our next trip .
22 June 2025
Reply from Hays Travel - Thirsk
Thank you so much for your kind review! It was great to see you both again :)
Reply from Hays Travel - Thirsk
Thank you for your kind review.
It was very easy to make our booking .
It was very easy to make our booking .
Thanks to all the staff.
29 May 2025
Reply from Hays Travel - Thirsk
Thank you for your great review. We look forward to arranging your next adventure!
A bit dissatisfied this time
It’s. Normallyvery good but was dissapointed this time as I was the one who had to keep Chasing them to get certain things booked .
29 May 2025
The travel agent was so very helpful…
The travel agent was so very helpful and took a good deal of trouble to book the holiday I wanted
9 May 2025
Reply from Hays Travel - Thirsk
Thank you for your lovely review.
Easy experience smooth process of…
Easy experience smooth process of booking holiday organising car parking and obtaining holiday cash
15 May 2025
Very friendly and supportive staff
Very friendly and supportive staff. Discussed options around my booking to my satisfaction.
13 May 2025
Vicky is fab.
Vicky was fab. We made enquiries regarding a large wedding party travelling to Mexico and Vicky was able tome provide detailed info for a number of resorts as well as sort the bookings for the wedding party as well as provide relevant info. Thank you.
13 May 2025
We have used Hays Travel before and…
We have used Hays Travel before and always found them to be experienced, informative and very helpful.
11 May 2025
Very helpful
10 May 2025
Excellent service
We received excellent service from Vicky in the Thirsk branch, as usual. This is the reason we book wIth her year after year.
23 April 2025
Usual care and help
24 April 2025
Very helpfull and polite .paul in the…
Very helpfull and polite .paul in the thirsk branch was brilliant sorted our holiday arrangements and assisted help for my wife at the airports .10 /10
13 April 2025
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