Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
Company replied
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The helpfulness of he staff. How they responded to our requests. The conversations between us about hotels, counties and attractions each place had. Also the willingness to deal all the accessibili... See more
Company replied
My friend and myself booked three coach holidays Khushali was very helpful and kind as we are ladies of a certain age and she explained everything
Company replied
Emily was so professional in every way,easy and clear to talk to and so helpful.I will definitely be booking with Hays again,I just hope Emily is still there.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
660 reviews
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Have used Syston branch for many years…
Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wealth of knowledge and always does her best to get us the best possible holiday.
15 August 2026
Reply from Hays Travel - Syston
Thank you so much for your kind words! - Janice :)
Emily was helpful and friendly when…
Emily was helpful and friendly when booking our holiday
15 August 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely comments Jodie! Emily is a star :) - Khush xx
Emily was so professional in every…
Emily was so professional in every way,easy and clear to talk to and so helpful.I will definitely be booking with Hays again,I just hope Emily is still there.
14 August 2026
Reply from Hays Travel - Syston
Thank you so much for your wonderful 5-star review and kind words! - Emily :)
My friend and myself booked three coach…
My friend and myself booked three coach holidays Khushali was very helpful and kind as we are ladies of a certain age and she explained everything
13 August 2026
Reply from Hays Travel - Syston
It was my absolute pleasure to sort out your upcoming trips! Thank you again for your kind review :) - Khushali x
Yet again Kirsty and the team provided…
Yet again Kirsty and the team provided us with exactly what we wonted, and the hay’s app is so handy to have.. excellent work guys thank you.
12 August 2026
Reply from Hays Travel - Syston
Thank you so much for your kind words Jason, its always a pleasure booking your holidays, thank you for trusting us time and time again - Kirsty
The helpfulness of the staff
The helpfulness of he staff. How they responded to our requests.
The conversations between us about hotels, counties and attractions each place had.
Also the willingness to deal all the accessibility issues we had.
11 August 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, its always a pleasure booking your holidays - Khushali
Reply from Hays Travel - Syston
Thank you so much for your lovely feed back, it was a pleasure booking your Family holiday :) - Nirali
As usual the girls at Hays were very…
As usual the girls at Hays were very professional and very helpful we have used Hays many times and never had any problems and will carry on using this travel agent
4 August 2026
Reply from Hays Travel - Syston
Mrs Linda Horobin,
We're so glad to hear our team consistently provides professional and helpful service! We truly appreciate your continued loyalty and positive feedback.
Kind Regards
Hays Travel Syston
Holiday booking.
From talking to Nirali on Saturday (late) to actually booking a holiday on Sunday with Emily the service was 1st class. Once again Hays delivered what we wanted.
2 August 2026
Reply from Hays Travel - Syston
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such first-class service and helped you find exactly what you were looking for. We appreciate your kind words.
Great service
We were seen immediately. Listened to what we wanted. Negotiated direct with Saga and got a better price. Nirali was friendly, helpful and professional.
2 August 2026
Reply from Hays Travel - Syston
Thankyou for your lovely feedback, It was a pleasure booking your holiday Sarah :) - Nirali
Fantastic service from kirsty
Kirsty did a great job of altering our booking from 6 to 7 people. Could not of been more helpful, a fantastic service.
1 August 2026
Reply from Hays Travel - Syston
Richard,
Thank you for taking the time to share your positive feedback. We are so pleased to hear that our service was helpful and fantastic for your booking alteration.
Kind Regards
Hays Travel
Friendly member of staff gave clear…
Friendly member of staff gave clear options available for our choice of hotel and placed the booking when I returned Very professional service.
31 July 2026
Reply from Hays Travel - Syston
Martin,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a professional and helpful service, making your booking experience a positive one.
Kind Regards
Hays Travel Syston
Booking a holiday in Lanzarote
Kirsty made the whole experience very pleasant. She was courteous and understanding regarding our online anxieties (both senior citizens). Everything was made clear and we felt confident and reassured. We'll definitely go back.
30 July 2026
Reply from Hays Travel - Syston
Michael Setterfield,
Thank you for your wonderful feedback! We are so pleased to hear I provided you with such a pleasant and reassuring experience. We appreciate your kind words and look forward to welcoming you back.
Kirsty, Branch Manager
Excellent service once again
Excellent service once again! We always use Jill at Hays Travel Syston, she is so helpful and knowledgeable. Thank you very much 😃
28 July 2026
Reply from Hays Travel - Syston
Thankyou for your kind review, it's always a pleasure booking your holidays :) - Jill
As usual the staff are friendly and…
As usual the staff are friendly and very knowledgeable and respectful. Brilliant all round
28 July 2026
Reply from Hays Travel - Syston
Alison Brown,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be friendly, knowledgeable, and respectful. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Syston
Excellent team booked the holiday with…
Excellent team booked the holiday with all the details airplane seat and car parking all done lots of advice and guidance sorted. Well done Hays
24 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review Mr Matthews! I appreciate the time taken to leave lovely comments :) - Khushali
Reply from Hays Travel - Syston
Thank you so much Leeann! It was a pleasure booking you and the ladies for your next trip :) -Khushali x
Very helpful
Very helpful, got the best possible price. We have 2 holidays booked this year.
14 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely comments, its always a pleasure booking your holidays :)
Very helpful and informative ,nothing…
Very helpful and informative ,nothing to much to trouble
19 July 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure helping and booking your holiday :) - Kirsty and Nirali
Excellent friendly service
Excellent friendly service . Very helpful and informative. Service was excellent booking process straightforward and well organised
19 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday for you - Khushali
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