Excellent service once again with Louise.All the staff are always very friendly and helpful.We always have a great experience at the Stockton shop, couldn't ask for more.
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Always a pleasure to sort my holidays with maddison. Fast efficient and easy. No stressbgery friendly and helpful . See you for my next booking prob sooner rather than later !
Company replied
We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more
Company replied
I went to Hays travel to book a cruise up. Prior to booking, i had a issue with my previous holiday wich was dealt with so kindly by Maddison. Who then went on to booking our cruise. I found Maddis... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom
- 01642 613097
4.9
Excellent
798 reviews
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Blackpool and Benidorm helpladies are always friendly and…
The ladies are always friendly and helpful and always book us on our favourite holidays , at home or abroad
23 August 2026
Always a more than helpful
Always a more than helpful, friendly branch. Staff couldn’t do any more for you..
Thanks especially to Danielle for going the extra mile..
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Stockton
Thanks for a lovely review Simon, we are glad you had a great booking experience :) Danielle
Excellent service once again with…
Excellent service once again with Louise.All the staff are always very friendly and helpful.We always have a great experience at the Stockton shop, couldn't ask for more.
20 August 2026
The staff were happy to help and with a…
The staff were happy to help and with a smile and very polite and helpful with any questions I asked
20 August 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review. Many Thanks, Aimee.
First class assistant
Louise was helpful and answered our many questions. Nothing was a problem as she helped us decide on our cruise holiday. Thanks Louise
18 August 2026
Reply from Hays Travel - Stockton
Thank you for leaving such a lovely review im glad we got your sorted and if you need anything else you know where we are Thanks Louise
I went to Hays travel to book a cruise…
I went to Hays travel to book a cruise up. Prior to booking, i had a issue with my previous holiday wich was dealt with so kindly by Maddison. Who then went on to booking our cruise. I found Maddison and staff so helpfull
Thank you.
29 July 2026
Reply from Hays Travel - Stockton
Thank you so much for the lovely feedback Robert, I'm so glad we got everything sorted for you :) I hope you have a lovely time! Thanks, Maddison :)
Always a pleasure to sort my holidays…
Always a pleasure to sort my holidays with maddison. Fast efficient and easy. No stressbgery friendly and helpful . See you for my next booking prob sooner rather than later !
16 August 2026
Reply from Hays Travel - Stockton
Thank you for the lovely review Jenn! It's always a pleasure to get you booked and I look forward to the next one :) Maddison
Reply from Hays Travel - Stockton
Thank you so much for the kind words Denise, it was a pleasure to get you booked! We look forward to booking the next one :) Louise
Made life easy
Not the first time I've booked through these. Told Maddison what I wanted and she took care of everything for me again.
12 August 2026
Reply from Hays Travel - Stockton
Thank you for the kind review Martin, it was a pleasure to get you booked up and I hope you have an amazing time :) Maddison
Reply from Hays Travel - Stockton
Thank you for the lovely review Maureen! It was a pleasure to get you sorted and I hope you have a fab time! Aimee :)
Reply from Hays Travel - Stockton
Thank you for the kind review Ann! I'm glad we got you booked and hope you have a lovely time! :) Louise
Natalie was really helpful choosing the…
Natalie was really helpful choosing the best deal and for what I needed for my holiday
31 July 2026
Reply from Hays Travel - Stockton
Thanks so much Andrea - glad we got you sorted! See you again soon Natalie :)
Friendly
Friendly, knowledgeable and patient with me!
Couldn’t ask for anything more
Natalie and her colleagues were great
31 July 2026
Reply from Hays Travel - Stockton
Aw I'm so glad I could be help get you booked up for your 1st solo holiday! You know where I am for the next one! Natalie :)
Reply from Hays Travel - Stockton
Thanks for a lovely review! Glad we got you sorted :)
Staff at Stockton are great very…
Staff at Stockton are great very helpful and friendly we book our holidays with them all the time excellent they are
5 August 2026
Reply from Hays Travel - Stockton
Thank you for the lovely review Annette! It's a pleasure to get you booked up and we hope you have a lovely time :) Natalie
Got us a great deal in minutes Louise…
Got us a great deal in minutes Louise was fantastic very professional a credit to the company . Thankyou
2 August 2026
Reply from Hays Travel - Stockton
Thank you so much for leaving me a review Ian :) Hope you have a fantastic time away and book with us again soon! Louise
Lady was lovely answered all our…
Lady was lovely answered all our queries once booked was very helpful thank you
29 July 2026
Reply from Hays Travel - Stockton
Thank you for your lovely review Wendy! I'm so glad we got you booked up and I hope you have a lovely time :) Lindsey
Natalie has the patience of a saint
Natalie has the patience of a saint . We wanted our holiday to be something to remember and one of my destinations is on my bucket list.it took me time to decide but with great help all booked very excited.
I’ve used hays for about 20years and if I’ve ever had any problems it’s always been sorted by excellent staff .
30 July 2026
Reply from Hays Travel - Stockton
Thank you so much for the kind words! I'm so glad we got you booked up and I hope you have an amazing time :) Natalie
We decided we wanted to join our son…
We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag and not only got us on it but managed to get us next door to them. Very friendly, professional and cheerful
22 July 2026
Reply from Hays Travel - Stockton
Hi Keith
Thank you for your lovely comments
We hope you have a lovely cruise
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