There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... See more
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Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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See what reviewers are saying
Excellent from first contact to booking. All questions were answered and I had many. Information was provided including photos of cabins. Polly our contact was fantastic going above and beyond to... See more
Company replied
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... See more
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Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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Polite
Polite , courteous, friendly ,helpful , informative and price matched with better offers
15 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Mr Ellis, I am glad I was able to help you book your MSC cruise, if you need anything further, please do get in contact, Kind regards, Polly
Excellent Service - We are delighted with the service we…
We are delighted with the service we have received from Hays Travel in booking our second consecutive cruise through them. In particular we would like to acknowledge Michaela the agent who dealt with our booking. From creating multiple quotes through to the final booking process we honestly couldn’t fault her professionalism. Michaela was helpful, dedicated and committed to ensuring we got the best deal possible.
20 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and lovely feedback. It was a pleasure booking your cruise on board Mariner of the Seas. Kind regards Michaela.
Amy was super helpful
Amy was super helpful, very informative & knowledgeable about cruising, so much so, have now booked our next cruise with her.
19 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your feedback and 5* review. We hope you enjoy your cruise on board Queen Anne. Kind regards Amy.
Excellent from first contact to…
Excellent from first contact to booking.
All questions were answered and I had many. Information was provided including photos of cabins.
Polly our contact was fantastic going above and beyond to ensure we were informed as possible.
She was so good we did 2 bookings with her because we felt so confident that we would be well looked after.
18 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Christine Nixon,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such excellent service and went above and beyond to ensure you were well-informed and confident in your bookings.
Kind regards,
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Marella Voyager. Kind regards Polly
Great knowledge and service from carol
Great knowledge and service from carol. Will definitely contact her for future bookings.
12 September 2026
Reply from Hays Travel - Specialist Cruise Centre
L Muir,
Thank you for your wonderful review! We are so pleased to hear that you received great knowledge and service. We look forward to assisting you with your future bookings.
Kind regards,
Jackie was so helpful knowledgeable and…
Jackie was so helpful knowledgeable and efficient I have already recommended her to my friends wouldn't use anyone else thank you
19 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your feedback and 5* review. I hope you have a wonderful cruise on board Ventura. Kind regards Jackie
Very knowledgeable.
Very knowledgeable.
Polite and friendly.
Nothing too much trouble.
Got exactly what I wanted.
11 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Sylvia Kovacsits,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team knowledgeable, polite, and friendly, and that we could help you find exactly what you were looking for.
Very helpful pleasant explained…
Very helpful pleasant explained everything clearly
17 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Mandy, it was my pleasure to help you book your Caribbean cruise for January, Kind regards, Amii
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review and kind words, I am sure you will have a lovely time on the Christmas Markets cruise, Best wishes, Jack
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have a wonderful time on board Queen Anne. Kind regards Chelsea.
Michelle was absolutely lovely she…
Michelle was absolutely lovely she helped me book my river cruise and was so knowledgeable and helpful. Nothing was too much for her even booking my trips. Thank you Michelle Telford 🙂
17 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Sharon, it is much appreciated, it was my pleasure to help book your Rhine river cruise, if you need any further assistance, please do get in touch, kind regards, Michelle
Really pleasant lady dealing with me
Really pleasant lady dealing with me, who sorted out my cruise perfectly.
8 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Bob, it was my pleasure to help you book your Balmoral cruise, if you need any further assistance, please do get in contact, Kind regards, Kirstyne
Excellent customer service.
15 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thanks Peter always a pleasure booking your holidays.
Regards
Shelley
Amii was absolutely fantastic from…
Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everything was arranged properly for our family.
We really appreciate all her help and patience and would definitely recommend Amii to anyone looking to book a holiday. Thank you so much for making the whole process so much easier for us! ❤️
15 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Hayley Stanley,
Thank you so much for your wonderful review! We are absolutely delighted to hear about your excellent experience and that the booking process was so straightforward. We truly appreciate your recommendation and look forward to assisting you with future holidays! Enjoy Disney Wish.
Kind regards,
Amii
Consultant Tim
Tim, the consultant was extremely helpful and chatty and made the booking process very easy. Best price we had been quoted for the cruise. He was quick to respond and all in all made booking easy.
15 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your lovely feedback, It was great talking with you and thank you for your booking. Tim
Great service from Rachael
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone. I didn’t feel pressured or rushed and it was a very pleasant experience. 100% would recommend. We have used a different well known cruise company over the last 10 years but I wish we’d discovered Hays sooner. Good to know ChatGPT recommended you as having the best deal, which you did! Thank you!
14 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Julie O'mahony,
Thank you so much for your wonderful review! We are delighted to hear that you had such a pleasant experience and that our team provided excellent service. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Tim sorts our Cruise
Always a pleasure to speak with Tim Harris who arranged our Celebrity cruise - Thanks for the terrific service
13 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for leaving a 5 star review, always a pleasure to help arrange your cruise. Tim
Becky was fantastic
Becky was fantastic - great communication and went above and beyond to get my booking organised and linked to friends booking - thank you 🙏🏻
14 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for leaving a lovely review. Have a wonderful time. Becky
Very impressed with the service I got
Very impressed with the service I got. Everything booked in one phonecall. Would recommend booking with Heys travel .
5 September 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Mrs Ingram, it was a pleasure booking your cruise on board P&O Iona. Kind regards Jack
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