Our booking was made with Nicole who was extremely helpful and friendly. She made sure she understood our requirements and pointed out pros and cons with our choices where appropriate. She was very ef... See more
Company replied
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Our booking was made with Nicole who was extremely helpful and friendly. She made sure she understood our requirements and pointed out pros and cons with our choices where appropriate. She was very ef... See more
Company replied
Very helpful& professional.Shery guided me through all the possibilities.She was very patient& understood my concerns about travelling alone& arriving at large airports late at night.So, found me a su... See more
Company replied
Amy was welcoming, friendly and very knowledgeable. We booked our honeymoon after giving her some ideas of what we wanted, then flipped it on its head and booked a different holiday to originally plan... See more
Company replied
Called in on the spur of the moment. Nicole is our normal go to or Amanda Nicole gave us many options,juggled dates,compared hotels,. We agreed on destination and even plane seats. This was then f... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
63 High Street, SS1 1JN, Southend, United Kingdom
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We went into Hays travel in Southend today to book our family holiday to Egypt. We were greeted by Amy who was fantastic, made us feel welcome asked used questions like what we wanted and didn’t. Nothing was too much trouble, gave us plenty of options, didn’t rush us and took her time. She was so friendly, easy to talk too and really down to earth . Ran us through everything. Could not fault her customer service one bit and would give her 100 stars. The other ladies in the store also were lovely and talking to us. Will 100% be going back to book another holidays with them. She made our family holiday a breeze to book :).

Reply from Hays Travel - Southend
Amy at the Southend branch was very polite, extremely helpful and patient.She listened to all my needs

Reply from Hays Travel - Southend
Staff were friendly and helpful made for a pleasant experience

Reply from Hays Travel - Southend
My treatment by Anna was superb. She was knowledgable, highly skilled with research and a pleasure to do business with. Anna was able to explain the details of the holiday and booking procedure very clearly and concisely.
All in all I received an exemplary level of service, something that is becoming rare in today’s climate.
I would recommend Hays of Southend to anyone seeking a smooth and efficient service.

Reply from Hays Travel - Southend
Sherry was really helpful, looked through various options to ensure that we got not only the best deal but also making sure it was exactly what we wanted.

Reply from Hays Travel - Southend
I could not be more happier with the service I received when I booked my next trip. Anna who i saw was really superb. Nothing seemed too much trouble for her. From start to finish throughout the whole process she was excellent, her knowledge, her manner ,making sure I was happy with what I wanted in way of a break away holiday. Really pleased with her professionalism, a good ambassador for the company. I even got a biscuit. Well done. Keith Tennant

Reply from Hays Travel - Southend
I explained to the agent what I was looking for in a holiday, and she came up with a few suggestions and the booking was quick, easy and straightforward.

Reply from Hays Travel - Southend
As usual Hays Travel are always so helpful and informative.
Anna the consultant even called the Cruise Company to confirm which port
the ship would be sailing into.

Reply from Hays Travel - Southend
Very polite friendly staff Very helpful and professional

Reply from Hays Travel - Southend
No hassle with face to face personal service.
All questions were answered.

Reply from Hays Travel - Southend
staff really helpful, nothing too much trouble. happy to answer questions with positive response. we knew when and what we wanted and was booked within twenty minute.

Reply from Hays Travel - Southend
Sam was knowledgeable patient and helpful in sorting out our booking.

Reply from Hays Travel - Southend
They were very good at matching the price I got from other sources,easy to book it with them and very helpful

Reply from Hays Travel - Southend
LADY THAT SERVED US WAS VERY HELPFUL AND INFORMATIVE

Reply from Hays Travel - Southend
Friendly helpful staff made my booking easy & quick

Reply from Hays Travel - Southend
My experience was 10 out 10 sherry was superb understanding helpful no problem at all thumbs up from me hays travel

Reply from Hays Travel - Southend
We came in to look at aholiday not sure what we was wanting but came away with a lovely holiday after some good advice.

Reply from Hays Travel - Southend

Reply from Hays Travel - Southend
Anna was very friendly and helpful. We had a very difficult set of requirements but we sorted it all out and can't wait for our holiday!

Reply from Hays Travel - Southend
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