Called in to the Nook shop looking for a last minute holiday, wasn’t sure where would be warm at this time of the year after a disaster last year. Spoke with Abbie who looked at some places and recom... See more
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We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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First time we had been served by Grace and within 30 minutes she had the exact holiday we wanted booked for us. Always happy with the service we receive at the Prince Edward Road branch in South Shie... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Hays Travel (at the Nook)
Great service from very competent staff. Got the holiday I wanted
23 June 2026
Reply from Hays Travel - South Shields The Nook
love your feedback Bob!!!im soo glad you and kath are managing to get away this year
deb x
Very well done to aimee
Very well done to aimee, very considerate and looked into all options that were available, holiday now booked ,hay's have done it again, well done.
23 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Kevin, thankyou for leaving such a lovely review i hope yous both have an amazing time away it was a pleasure booking your holiday. - Aimee
Fantastic very helpful friendly staff…
Fantastic very helpful friendly staff went above and beyond
24 June 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for leaving this review. It was lovely booking your holiday and im sure yous will have a fab time!! Clare x
The lady who helped us with our holiday…
The lady who helped us with our holiday was outstanding ⭐️
21 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan, thankyou for the lovely review i hope you have an amazing time away! - Aimee :)
TUI Cruise on September.
Booked with Kate in the Nook office.South Shields. Excellent knowledge re our cruise booking booked our aeroplane seats , reserved our cabin. Very happy.
21 June 2026
Reply from Hays Travel - South Shields The Nook
Hi John, Thank you so much for the lovely feedback. I really appreciate it. Thanks again Kate :-)
Fantastic team
Lovely staff x Abbie can’t do enough to help you x all staff you can have a joke & laugh with x wouldn’t go anywhere else to book my holiday
21 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Dawn, It was a pleasure booking your holiday once again! I hope you have an amazing time returning to your favourite place! Thank you for the lovely feedback. Thanks, Abbie :)
Abbie is always very helpful,nothing is…
Abbie is always very helpful,nothing is a bother
21 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Kay, Thank you so much for your lovely feedback. The cruise itinerary sounds amazing, it will be here before you know it! Look forward to seeing you again soon. Thanks, Abbie
First Class…
In and out in 15 minutes excellent staff all very attentive and knowledgeable everything done in a timely and professional manner.
20 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Christopher, Thank you so much for the lovely feedback! We really appreciate it. Thanks again Grace :-)
Excellent Service
Discussed a Newmarket Travel tour to India with Kate Foster at the Nook South Shields location recently. Booking process very straightforward with all of our questions answered. Great overall service provided, and would not hesitate to book with them again. Looking forward to our trip next year.
20 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Gillian, ah thank you so much for the lovely feedback! I really appreciate it, I absolutley love listening to your adventures! Thanks again Kate x
Kate was 1st class at the nook branch
Kate was 1st class at the nook branch, got us sorted with exactly what we wanted.
20 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Carole and Raad, Thank you so much for your lovely feedback! I really appreciate it Thanks Kate x
Once again (4 times this year) the…
Once again (4 times this year) the staff at Hays the Nook have done a first class job.they understand old people like myself need to talk to people face to face and can't do it online.thanking Abbie and all the staff.
18 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Alan, Thank you so much for your lovely review! It was a pleasure booking your holiday once again! I hope you have an amazing time back in Turkey. Thanks, Abbie :)
Fantastic local travel agent
Booking our cruise was easy with the wonderful Demi. Nothing was too much trouble as she waded through all of the options for the four of us - from a suite down to balcony cabins and patiently waited while we talked through the best option for us. Hays Travel is a trusted travel agent and it’s great we can pop into a local branch and receive great service. Thanks again for your help Demi!
7 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Julia, thank you so much for taking the time to leave a lovely review! It was an absolute pleasure sorting your cruise and I'm sure yous will all have a fabulous time! - Demi x
Great service
Great service, very friendly staff, overall great experience booking with hays!
7 June 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for the review. It was a pleasure getting you and your nannas holiday booked. Im sure yous will have a fab time.. Clare x
Holiday to Fuertoventura
As always…Very helpful travel agent. It’s always a pleasurable experience booking with Hays travel
14 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Paul, Thank you so much for the lovely review! I hope you have an amazing time in Fuerteventua. Thanks, Abbie
Friendly helpful and professional
Friendly helpful and professional. Works out everything for you making the booking stress free!
13 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Neil, It was lovely booking your holiday again - I am so glad we managed to find an itinerary covering exactly what you wanted to do! I hope you have an amazing time. Thank you so much for the lovely feedback. Thanks, Abbie
Staff were very efficient polite and…
Staff were very efficient polite and courteous nothing was a problem my father who initiated the holiday as a supprise wedding anniversary got the dates wrong but the staff who were very supportive arranged to get the dates changed no problems thanks is not enough to say about you staff thank you you all from the bottom of my heart.
5 June 2026
Reply from Hays Travel - South Shields The Nook
Hi David, It was a pleasure booking your holiday! I hope you both have an amazing time in Budapest, it is such a lovely wedding anniversary gift. Thank you so much for the lovely feedback - Thanks, Abbie :)
Abbie was very helpful and went through…
Abbie was very helpful and went through a lot of places we asked for and was very patient and polite and new us from last time we booked with hays travel
10 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Christine, It was a pleasure booking your holiday! I hope you have an amazing time - it will be here before you know it. Thanks, Abbie
Reply from Hays Travel - South Shields The Nook
Hi Emily, thank you for your lovely review. It was a pleasure sorting your holiday and I hope you both have a fab time in Gdansk! - Demi :)
Holiday booking Hays travel Nook South Shields
Booked another Hays holiday with Clare at the Nook South shields branch. Booked holidays here for over 20yrs excellent friendly and knowledgeable staff who always make it a smooth booking process. Very well run branch would highly recommend to anyone wanting to book a holiday with a company you can trust. 5*
9 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Chris, it was an absolute pleasure booking your holiday and I'm sure you and Harry will have a fab time over in Marmaris - Clare :)
Reply from Hays Travel - South Shields The Nook
Hi Sheryl, Thanks for the lovely review hope you have a fab time - Deb x
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