The lady who sorted out our holiday was fantastic doing her job we got everything what we needed well done lorna your great
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents i... See more
Company replied
Well what can I say Lorna from Shipley branch as gone above and beyond like she always does not just for myself but others as well, she is warm and welcoming and trys her best to find you the right ho... See more
Company replied
Always an exceptional service from all staff. Special thanks to Shannon for organising our latest booking, she goes above and beyond.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Market Square, BD18 3QB, Shipley, United Kingdom
- 01274 965962
4.9
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lorna is always helpful and checks the…
Lorna is always helpful and checks the best deals . All good .
Other staff members always freindly and sociable .
Very good in every respect .
Keith
27 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback Keith, it was a pleasure to get your holiday booked for you :) - Lorna
Very professional
Just wanted to say that the service I received was top-notch. Everyone was so professional and pleasant to deal with. It really made a difference. I felt well taken care of throughout the whole process. Definitely recommend them to anyone looking for great service!
26 March 2026
Reply from Hays Travel - Shipley
Thank you for the feedback, it was a pleasure to get your holiday booked for you :) - Alisha
Reply from Hays Travel - Shipley
Thank you so much for your feedback. It was a pleasure to get your holiday booked for you :) - Lorna
Quick and efficient service
Shannon was really helpful and responsive to our questions. Able to book the holiday quickly and efficiently.
21 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback :)
Your staff (Shaun) gave excellent…
Your staff (Shaun) gave excellent advise, and helpful information.
20 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback :) - Shaun
very friendly helpful and efficient
19 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback :) - Lorna
Reply from Hays Travel - Shipley
Thank you for the feedback :) - Shaun
Shannon is brilliant so helpfull and…
Shannon is brilliant so helpfull and very professional
16 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback - Shannon :)
The member of staff was extremely…
The member of staff was extremely helpful and answered all our questions. Holiday booked and will visit again.
12 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Alisha
Efficient & friendly service
13 March 2026
Reply from Hays Travel - Shipley
Thankyou for your kind review :)
Shannon was very helpful nothing was…
Shannon was very helpful nothing was too much trouble
28 February 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - shannon
I found the staff pleasant and helpful
I found the staff pleasant and helpful.
Explained everything clearly.
I would use again.
😊
4 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna
The lovely young lady who helped…
The lovely young lady who helped choosing our hoilday she was very helpful even showing us some of the reviews of the hoyels she wad showing us I av never seen that before she was lovely her name was Alisha
7 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback :) - Alisha
As always the girls in the Shipley…
As always the girls in the Shipley Branch were very helpful and knowable
1 March 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback Kevin. Hope to see you in store again soon :) - Lorna
Reply from Hays Travel - Shipley
Thankyou for your kind feedback - Shaun :)
Very friendly and helpfull
10 February 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna
Brilliant Hays Travel
Friendly welcome, good customer service. From beginning to end Shaun was very engaging, interesting and knowledgeable. We had our special holiday booked in no time at all. Would recommend.
22 February 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback, it was a pleasure to book your holiday for you :) - Shaun
Excellent service as always ,my problem…
Excellent service as always ,my problem was solved very quickly and efficiently, well done hays shipley x
16 February 2026
Reply from Hays Travel - Shipley
Thank you very much for the 5* review its great to hear that the team in the branch looked after you and that we managed to get you a holiday to look forward too. If you need us for anything else you know where we are but thank you again for taking the time to review your experience in our Shipley branch - Shaun :)
Reply from Hays Travel - Shipley
Thankyou for your kind feedback, it was a pleasure to get you booked :) - Shaun
Advisor was very engaging she…
Advisor was very engaging she understood fully our requirements. The booking procedure was quick and straight forward
21 February 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback, it was a pleasure to get you booked :) - Philippa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.