Well what can I say. We've booked another holiday using hays travel. We saw Miranda today and everything done smoothly and efficiently always. The staff at Rugeley hays are fantastic and so friendly... See more
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Hays Travel are the cruise specialists so we were always going to go to them for our 1st ever cruise. Our adviser found us a cruise at an excellent price, explained everything and answered all qu... See more
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We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out Our usual booking agent was Sheila, who has been promoted so our next holiday... See more
Company replied
The travel agent ( michelle) was amazing. I would 100% much rather deal with a person than doing it online. Michelle took ages to find me the right holiday and she is worth her weight in gold.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
705 reviews
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The travel agent ( michelle) went above and beyond
The travel agent ( michelle) was amazing.
I would 100% much rather deal with a person than doing it online.
Michelle took ages to find me the right holiday and she is worth her weight in gold.
Super friendly and nothing was to much trouble.
Im so happy with my upcoming holiday and Michelle made sure I got everything i wanted at a great price.
Thank you so much.
15 August 2026
Reply from Hays Travel - Rugeley
Thankyou so much for your kind comments Pauline, I really appreciate them.
Kindest Regards Michelle :-)
Great service
Great service. Miranda worked very hard to get us the right deal, as she has done previously! A star!
14 August 2026
Reply from Hays Travel - Rugeley
Thank you for your review, I am really happy I was able to help. It's always a pleasure to speak to you
Kind regards,
Miranda
Excellent service from Sarah would…
Excellent service from Sarah would highly recommend
14 August 2026
Reply from Hays Travel - Rugeley
Spencer Galley,
Thank you for taking the time to share your positive experience!
Kind Regards
Hays Travel Rugeley
Staff always extremely helpful and…
Staff always extremely helpful and supportive booking assisted holidays! Very professional and patient! They listen and take time to ensure we get the holidays we require.
13 August 2026
Reply from Hays Travel - Rugeley
Kevin,
Thank you for your wonderful feedback! We are so pleased to hear that our team was extremely helpful and supportive in booking your assisted holidays. We always strive to be professional and patient, taking the time to ensure you get the holidays you require.
Kind Regards
Hays Travel Rugeley
Hays Travel are the cruise specialists…
Hays Travel are the cruise specialists so we were always going to go to them for our 1st ever cruise.
Our adviser found us a cruise at an excellent price, explained everything and answered all questions.
Many thanks to Miranda at Hays Rugeley for a great job
6 August 2026
Reply from Hays Travel - Rugeley
A J Evans,
Thank you for your wonderful feedback! We are so pleased to hear that your first cruise booking experience was excellent and that everything was explained clearly.
Kind Regards
Hays Travel Rugeley
Another great experience
Well what can I say. We've booked another holiday using hays travel.
We saw Miranda today and everything done smoothly and efficiently always. The staff at Rugeley hays are fantastic and so friendly they feel part of your family. Just love going in to see them all.
11 August 2026
Reply from Hays Travel - Rugeley
Rose Shingler,
Thank you for your wonderful feedback! We are so pleased to hear that our team provides such a fantastic and friendly experience. We appreciate your continued loyalty!
Kind Regards
Hays Travel Rugeley
Michelle was so helpful finding us the…
Michelle was so helpful finding us the best deal for our family to New York, would highly recommend booking with Hays
1 August 2026
Reply from Hays Travel - Rugeley
Stuart ward,
We're so happy to hear our team helped you find a great deal for your family's New York trip. We appreciate your kind words and recommendation!
Kind Regards
Hays Travel Rugeley
Everything was done excellent and…
Everything was done excellent and professional and very polite
8 August 2026
Reply from Hays Travel - Rugeley
Darran,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service excellent, professional, and polite. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Rugeley
We have a great relationship with all…
We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out
Our usual booking agent was Sheila, who has been promoted so our next holiday was organised by the lovely Manager of the Branch Sarah
31 July 2026
Reply from Hays Travel - Rugeley
Marie Ainger,
Thank you for your wonderful feedback! We are so pleased to hear that our team goes above and beyond to arrange your holidays.
Kind Regards
Hays Travel Rugeley
Very good service
From the minute I went into the shop, I was welcomed. Michelle couldn't have been more helpful. Listened to my wish list and then took time to put together my holiday. She kept me updated. Very good service.
5 August 2026
Reply from Hays Travel - Rugeley
Thankyou so much for your kind comments Mr Bowen, I really appreciate them and it was lovely to meet you. Kindest Regards Michelle :-)
Excellent service as usual
Excellent service as usual. We cannot fault the Rugeley office at all. Thankyou again for helping us with our holiday choice.
4 August 2026
Reply from Hays Travel - Rugeley
Thank you for taking the time to review our service, Always a pleasure to assist you with your holidays. Kind Regards Sarah
Maisie was great
Maisie was great, she saved me money by showing me that the holiday would be cheaper if I travelled a day earlier. Thanks Maisie.
2 August 2026
Reply from Hays Travel - Rugeley
ANNE ROGERS,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you find a more cost-effective travel option for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel Rugeley
How helpful the team was ,very…
How helpful the team was ,very welcoming and went above and beyond to accommodate our needs ,nothing was to much trouble.
26 July 2026
Reply from Hays Travel - Rugeley
Mr Bailey,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and accommodating, and that nothing was too much trouble.
Kind Regards
Hays Travel Rugeley
Miranda was very helpful and found us…
Miranda was very helpful and found us just what we wanted.
25 July 2026
Reply from Hays Travel - Rugeley
Thankyou for your lovely comments we really appreciate them. Kindest Regards Michelle :-)
I always use hayes travel the customer…
I always use hayes travel the customer service is excellent I do have my favourite who goes above and beyond for my needs. Sarah is amazing . I always recommend your shop in Rugeley
29 July 2026
Reply from Hays Travel - Rugeley
Gaynor,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive experiences with our team. It means a lot to us that you recommend our shop to others. We truly appreciate your loyalty and trust in us!
Kind Regards
Hays Travel Rugeley
Excellent customer service
Excellent customer service. Very professional, helpful and personable.
25 July 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely feedback! It is much appreciated here in branch. Kind Regards Maisie
Reply from Hays Travel - Rugeley
michel,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our service helpful and that nothing was too much trouble. We truly appreciate your kind words!
Kind Regards
Hays Travel Rugeley
The person who helped we to book my…
The person who helped we to book my holiday was very patient and very kind. As I didn't really know where I wanted to go.
So he helped me to get my holiday. I am so excited I can't wait.
Would recommend the holiday shop to anyone
17 July 2026
Reply from Hays Travel - Rugeley
Hi Nan Hall,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was patient and kind in helping you find your perfect holiday. We hope you have an amazing time and can't wait for you to experience it!
Kind Regards
Hays Travel Rugeley
Very friendly and professional.
Very friendly and professional.
Nothing was too much trouble.
Great communication skills via email and phone too.
19 July 2026
Reply from Hays Travel - Rugeley
Hi Carolyn Wood,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and professional, and that our communication was excellent.
Kind Regards
Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thank you for taking the time to review our service, It was a pleasure to assist you. Kind Regards
Amy
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