I had received some ideas for my holiday after seeing one of your employees. One of which we were interested in. You emailed further details and we decided to come into Hays to book this. The assistan... See more
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Courtney was brilliant and went the extra mile to get us the holiday we wanted.She was professional and very friendly making it easy for the booking to be completed with all our questions answered and... See more
Company replied
Amazing, the team at Hays Royton are so lovely, I booked my honeymoon with them, now a trip for me an my son and will be going back to book our summer family holiday. Can’t thank them enough - these l... See more
The staff were really friendly and helpful especially Christina who served us. Picked out the best cabin for us n gave some advice on ports for our cruise holiday. Would highly recommend.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
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The staff were really friendly and…
The staff were really friendly and helpful especially Christina who served us.
Picked out the best cabin for us n gave some advice on ports for our cruise holiday.
Would highly recommend.
5 August 2026
10/10
All the girls are so lovely who I’ve spoken too!! All super helpful!! Booked a good few holidays with Hays Royton over the years and would never go anywhere else!
4 August 2026
Great personal service from Amanda in…
Great personal service from Amanda in Royton, very knowledgeable about Egypt and the Nile Cruise, spent a lot of time with us
4 August 2026
Amazing
Amazing, the team at Hays Royton are so lovely, I booked my honeymoon with them, now a trip for me an my son and will be going back to book our summer family holiday. Can’t thank them enough - these ladies are the best and really look after you x
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Service
I had received some ideas for my holiday after seeing one of your employees. One of which we were interested in. You emailed further details and we decided to come into Hays to book this. The assistant was very good, explaining everything, answering my queries. We were very happy to receive this service and will certainly book any other holidays through Hays in Royton.
30 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to provide you with excellent service and help you plan your holiday. We look forward to assisting you with future bookings.
Kind Regards
Hays Travel Royton
Wanted to find a family friendly hotel…
Wanted to find a family friendly hotel to take our children and grandchildren next year. Told Emma what we were looking for and she found the perfect place that ticked all the boxes. Can’t wait to go.
31 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to find the perfect family-friendly place for your upcoming trip. We hope you and your family have a fantastic time!
Kind Regards
Hays Travel Royton
Amazing service and super helpful
Amazing service and super helpful. Made us feel welcome and comfortable instantly. X
26 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear that you felt welcome and comfortable, and that our service was amazing and helpful.
Kind Regards
Hays Travel Royton
Extremely helpful and pleasant staff
24 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our team was extremely helpful and pleasant during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Royton
Good information provided never been on…
Good information provided never been on cruise before so good advise given.
30 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that you found our advice helpful, especially as a first-time cruiser. We hope you have an amazing trip!
Kind Regards
Hays Travel Royton
Great service great result
Courtney was brilliant and went the extra mile to get us the holiday we wanted.She was professional and very friendly making it easy for the booking to be completed with all our questions answered and all the boxes ticked. Nothing was too much trouble for her. We left the office knowing we had been given first class service and would not hesitate to recommend Hays travel to family and friends.
29 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to ensure you had the perfect holiday. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Royton
All the staff at Hays Royton are…
All the staff at Hays Royton are extremely friendly and helpful. They guide us to the best decisions to suit our needs.
28 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our team is friendly and helpful in guiding you to the best decisions.
Kind Regards
Hays Travel Royton
Good quick helpful service.
23 July 2026
Reply from Hays Travel - Royton
Thank you for your feedback! We are delighted to hear that you experienced good, quick, and helpful service. We appreciate your kind words.
Kind Regards
Hays Travel Royton
Amanda & Katie
Amanda & Katie , were absolutely wonderful, very knowledgeable and helpful. We have booked with Hays travel previously and will continue to do so.
24 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our team members were knowledgeable and helpful. We appreciate your continued loyalty!
Kind Regards
Hays Travel Royton
Helpful and friendly
Very helpful and friendly staff could not do enough to help and advise
23 July 2026
Reply from Hays Travel - Royton
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were very helpful and friendly.
Kind Regards
Hays Travel Royton
We can’t thank Freya enough for making…
We can’t thank Freya enough for making the whole experience of booking our holiday so enjoyable. From the moment we walked into the shop, Freya made us feel genuinely welcome and took the time to understand exactly what we were looking for.
Freya was friendly, knowledgeable, patient, and nothing was too much trouble. She went above and beyond to find the perfect holiday for us, answering every question with confidence and making sure every detail was taken care of. Her enthusiasm and genuine care made the whole experience exciting and completely stress-free.
It’s rare to receive such outstanding customer service these days, and Freya is a real credit to the company. Thanks to her help, we’re even more excited for our holiday and know everything has been arranged perfectly.
Thank you, Freya, for your exceptional service. We wouldn’t hesitate to recommend you to anyone looking to book their next holiday.
23 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear you had such an amazing experience. It's fantastic to know that our team member was friendly, knowledgeable, and incredibly patient, making your booking stress-free. We truly appreciate your kind words and look forward to helping you plan your next adventure!
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were very helpful
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our agent provided such friendly and knowledgeable service, and that you felt unhurried. We always strive to offer great service to our customers.
Kind Regards
Hays Travel Royton
Katie at Royton branch is amazing.
Katie at Royton branch is amazing.
I always go to her for my holidays.
Has a woman solo traveler I can rely on her
She always helpful
21 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently receive such helpful service. We truly appreciate your loyalty.
Kind Regards
Hays Travel Royton
Great customer service snd very helpful…
Great customer service snd very helpful staff with good advice on products
Christina is great xx
11 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our staff helpful and received good advice on products.
Kind Regards
Hays Travel Royton
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