Charlotte was extremely helpful, informative and patient. We never felt rushed or pressured in any way. We booked our holiday and are confident that we will use Hays Travel in the near future. Than... See more
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This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice o... See more
Company replied
EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more
Company replied
We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4A Westgate, HG4 2AT, Ripon, United Kingdom
- 01765 605266
4.9
Excellent
786 reviews
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Very kind agent call Nicola helped me…
Very kind agent call Nicola helped me book a quick break away.
4 January 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Nicola
Nicola in the Ripon branch is very good…
Nicola in the Ripon branch is very good and makes sure that all is correct every step of the way. She always makes you aware of the best deals and gives very good advice when booking accommodation. We have booked with Nicola several times and we will go back to her in the future.
3 January 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Always a good service from Hays Travel.
31 December 2025
Reply from Hays Travel - Ripon
Always our pleasure to be able to help. Many thanks Nicola
Always friendly funny and informative…
Always friendly funny and informative always willing to do the very best ! Excellent
31 December 2025
Reply from Hays Travel - Ripon
Thank you for your kind word, Its always my pleasure to be able to help. Many thanks Nicola
quick service and completed in one visit
24 December 2025
Reply from Hays Travel - Ripon
Thankyou! - Nicola
Never have visited your shop before We…Holiday 2026
Never have visited your shop before We found Nicola Frances Very helpful and explain everything in detail
23 December 2025
Reply from Hays Travel - Ripon
Thank you - Nicola
Exceptional!
As always, helpful, friendly, nothing too much trouble! Your Ripon team, led by Caroline, are exceptional.
20 December 2025
Reply from Hays Travel - Ripon
Thank you - Caroline
Very pleasant
Very pleasant, given lots of information by Nicola, would highly recommend , holiday booked , very efficient ,
18 December 2025
Reply from Hays Travel - Ripon
Thank you for your kind review it was my pleasure and I am sure you will have a wonderful time.
Great service and advice
The help we received in booking our trip to Belfast and choosing a hotel was invaluable and very reassuring.
We had mentioned this trip when booking our last holiday and received some help and information then so were pleased to be contacted when Easy Jet had special holiday offers available ,which always helps !
3 December 2025
Reply from Hays Travel - Ripon
Thank you - Charlotte
Ripon Branch.
We were helped by the manager,who was as usual most helpful and friendly.we travel a good distance to be assisted by her,we always go to the Ripon branch despite having a branch locally.
11 December 2025
Reply from Hays Travel - Ripon
Thank you once again for your kind words - Caroline
Care and Understadning
Friendly service and understanding of what we were looking for in our first cruise. Nice to see an experienced member of staff guiding a new member with sensitivity and understanding. Great experience.
28 November 2025
Reply from Hays Travel - Ripon
Thank you - Nicola
Reply from Hays Travel - Ripon
Thank you - Caroline
We booked our Cruise onboard and then…
We booked our Cruise onboard and then our booking gets transferred to Hays and they always look after us extremely well.
We have been using Hays for our cruise holidays for a number of years and Charlotte is exceptional. She always caters for all our needs and always goes out of her way to find answers to our queries.
Hays In Ripon have very friendly and knowledgeable staff. Definitely recommend to others.
28 November 2025
Reply from Hays Travel - Ripon
Thank you - Charlotte
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Caroline
Excellent experience
Prompt, efficient and professional customer service. Very helpful and knowledgable staff. No hard sell. Relaxed shop environment.
3 December 2025
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Caroline
The staff especially Nicola are…
The staff especially Nicola are exceptional at the Ripon office
26 November 2025
Reply from Hays Travel - Ripon
Thank you its may pleasure and happy to be able to help. Many thanks Nicola
We were greeted very friendly n…
We were greeted very friendly n helpfuly by Caroline. Nothing any problem n soon arranged n sorted. Will always use Hays Travel in Ripon. Thank you so much
29 November 2025
Reply from Hays Travel - Ripon
Thank you - Caroline
When we went in we were made to feel…
When we went in we were made to feel welcome. They listened to our wants and our budget and found a lovely hotel for us in a great area.
Couldn't be happier.
29 November 2025
Reply from Hays Travel - Ripon
Thank you - Caroline
Very knowledgeable and friendly
Very knowledgeable and friendly. Knew exactly what we wanted. Everything was explained to us. All booked in no time at all
28 November 2025
Reply from Hays Travel - Ripon
Thank you - Caroline
Excellent service
I finalised the details for next weeks trip and booked my next trip for June 26.
Excellent service
27 November 2025
Reply from Hays Travel - Ripon
Thank you - Ruby
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