jo was friendly and answered every question honestly. went the extra mile when it came to booking, looking to see if could get better accommodation and the small extras, giving hints and tips that w... See more
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We have been dealing with Sophie in the Ringwood branch. Sophie has been very helpful in helping us choose our next holiday. She is a very customer focused member of the team, She has answered all ou... See more
Company replied
Good welcome on entering the shop. Sophie was extremely helpful in explaining so much about cruises and given two elderly persons time and space. I didn’t feel under any pressure to book and appreciat... See more
Company replied
Always use Hays Ringwood for our hols even my dog Ted likes it, gets a fuss each time. Staff great, this time Sophie, very patient as I turned up with 15 gift cards from my recent wedding, she had to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31a Southampton Road, BH24 1HB, Ringwood, United Kingdom
- 01425 479022
4.9
Excellent
572 reviews
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Very polite and cheerful staff,however…
Very polite and cheerful staff,however shop was very busy and had only 2 staff of which one was from currency department and was limited on what she could do.This meant long wait and they definitely near mote staff.
19 July 2025
Reply from Hays Travel - Ringwood
Good Afternoon, thank you so much for your lovely comments about our team, we are really pleased to hear you found us polite and cheerful. We're sorry there was a bit of a wait during your visit. We do usually have a bigger team, but on that particular day, a few members were unavailable due to training, annual leave and scheduled days off. We appreciate your understanding and will always do our best to keep service levels high, even during quieter staffing periods. Your feedback is valued, and we hope to welcome you back again soon! Thanks, Sophie - Assistant Manager
The staff were just great and very…
The staff were just great and very helpful I will use therm again in the future
11 July 2025
Reply from Hays Travel - Ringwood
Good morning, thank you so much for taking the time to leave us a review! Your feedback is greatly appreciated :) Thanks, Sophie - Assistant Manager
I found the 2 staff I dealt with were…
I found the 2 staff I dealt with were very efficient and answered all my question.
I would give 5 stars if there had been more eye contact and a smile!
11 July 2025
Reply from Hays Travel - Ringwood
Good morning, thank you so much for your kind words and for taking the time to leave us a review. We're really pleased to hear that we were efficient and answered all of your questions. We also appreciate your honest feedback regarding the eye contact and smiling. Creating a warm and welcoming environment is very important to us, and we'll take this onboard to ensure every customer interaction feels as friendly as it is professional. We hope to see you in store again soon! Thanks, Sophie - Assistant Manager
Reply from Hays Travel - Ringwood
Thank you so much for your positive feedback! We really appreciate when customers take time to review our service! We look forward to seeing you in store again soon :)
Sophie at the Ringwood branch was very…
Sophie at the Ringwood branch was very efficient and sorted everything for me.
1 July 2025
Reply from Hays Travel - Ringwood
Thank you for your lovely feedback. It was a pleasure helping you book your holiday. We look forward to seeing you again soon :)
Nothing was too much trouble👍
8 July 2025
Reply from Hays Travel - Ringwood
Thank you for your review & feedback! I am so pleased I was able to get you booked on a fabulous holiday!
Jo - Manager, Ringwood Branch
Satisfied customer
Kate, your holiday rep was very welcoming helpful and catered for all our needs, very informative and all done politely most importantly with a smile. Great job 👏
6 July 2025
Reply from Hays Travel - Ringwood
Thank you very much for your feedback & review of your service from Katie - I am so pleased she was able to help you out! We look forward to seeing you again soon!
Jo - Manager, Ringwood Branch
Jo was amazing
Jo was amazing ! I felt so bad for her as as we were constantly changing our minds group of 8 ladies traveling all wanting diff places and type of hotel she found lots of diff options and we all managed to agree on one and booked it there and then 🩷
5 July 2025
Reply from Hays Travel - Ringwood
Ah, I am so pleased we were able to find something to suit you all - it was a pleasure to see you in branch & we look forward to seeing you again soon!
Jo - Manager, Ringwood Branch
First booking
Caitlin was really helpful, we were booking our first cruise, she was knowledgeable and friendly.
2 July 2025
Reply from Hays Travel - Ringwood
Thank you so much for your comment, it was an absolute pleasure booking this holiday up for you. I look forward to speaking to you again soon :)
I applaud the pleasant, helpful, and understanding Staff
I applaud the staff at my local Hays Travel, I wasn’t purposely being awkward but for sentimental reasons I knew what I wanted. Even after 2 visits and my giving them a ring all within an hour they were pleasant, helpful, understanding and regarding my needs.
Last year after my husband died and I had to cancel our trip I received the same, their pleasant, helpfulness and understanding. I wouldn’t go anywhere else when booking a trip.
21 June 2025
Reply from Hays Travel - Ringwood
Thank you for your lovely words & feedback! I am so pleased we were able to sort your request & get you booked up for your next trip. It is always a pleasure to see you in branch & help with your enquiries!
Jo - Manager, Ringwood Branch
Expert handling of a winter holiday booking
Hays Travel in Ringwood's well-organised office, and very welcoming member of staff, dealt with our enquiry most efficiently. The nature of our apirations were very quickly identified and a comprehensive solution found in the most re-assuring manner.
We feel sure our next winter break will now prove to be as well-planned and relaxing as we could hope for.
25 June 2025
Reply from Hays Travel - Ringwood
Good Afternoon, thank you for taking the time to leave us such a lovely review. I am so glad I was able to help get your winter holiday booked, and I am sure you will have a lovely time. We look forward to seeing you in store again soon! Thanks, Sophie :)
Reply from Hays Travel - Ringwood
I am so pleased that we were able to sort this trip out for you. Thank you for taking the time to leave this feedback - we really appreciate it! :) - Caitlin
The lovely lady that dealt with me took…
The lovely lady that dealt with me took all the stresses away from me, I gave her the ref number and room prices we were happy with and she did all the booking for me.
18 June 2025
Reply from Hays Travel - Ringwood
I am so pleased that Caitlin was able to get you sorted with your trip! Thank you for taking time to leave this feedback - we really appreciate it!
Jo - Manager, Ringwood Branch
Caitlin was just great
Caitlin was just great. Very pleasant to talk to, very knowledgeable and thoroughly professional. She is not ‘pushy’ - I like that a lot.
15 June 2025
Reply from Hays Travel - Ringwood
Thank you so much for your kind comment. It is always appreciated when customers leave us lovely reviews. It was a pleasure booking this holiday up for you and I look forward to welcoming you back into store again soon- Caitlin :)
Reply from Hays Travel - Ringwood
Thank you for your lovely comment, it was an absolute pleasure booking this holiday up for you, and we look forward to seeing you in store again soon!!
Reply from Hays Travel - Ringwood
Thank you so much for your kind comment! It was a pleasure booking this holiday up for you. And I can't wait to welcome you into store again soon :) - Caitlin
Reply from Hays Travel - Ringwood
Thank you for your lovely feedback - I will be sure to pass this on to Katie!
Jo - Manager, Ringwood Branch
Quick efficient booking.
Quick efficient booking, very professionally handled. Very pleased.
4 June 2025
Reply from Hays Travel - Ringwood
Thank you so much for your very positive feedback! We really do appreciate when customers take time out to leave their reviews. We look forward to seeing you in branch again very soon!
Jo - Manager, Ringwood Branch
Very friendly and competant advisor
Very friendly and competant advisor. Listened to what we wanted. Very patient. Made all the bookings and looked for most convenient options and was very efficient w.r.t making our reservations and communicating with us.
20 May 2025
Reply from Hays Travel - Ringwood
Thank you for your kind comment- it was a pleasure booking this holiday up for you, and we look forward to welcoming you back into store soon! :) - Caitlin
Excellent service booking a cruise
We booked our first ever cruise to the Norwegian Fjords. Initially we spoke to Linda via the phone who gave us the best advice we needed to make a decision, on the day we were greeted by Katie, she helped us along with her colleagues (sorry don’t know there names) to book our cruise. Everyone from start to finish was exceptionally helpful & friendly , normally we book our holidays online, actually booking it in the travel agents was quite refreshing getting the advice and help we needed and no cost difference. Will definitely speak to hays travel Ringwood when we look to book our next holiday, highly recommend.
25 May 2025
Reply from Hays Travel - Ringwood
Hi Jamie, thank you for your lovely review. It was a pleasure dealing with your booking and we hope you have a lovely cruise- Linda :)
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