Helpful and super efficient member of staff booked our holiday. She listened to our preferences and budget and gave realistic options to choose from. Thank you so much. I would definitely use the R... See more
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Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity... See more
The sales assistant Lexie was really excellentlent and polite and so very helpful. She just could NOT do enough for my wife and I, and also sales assistant Jo was just as good and helpful. VERY WEL... See more
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
924 reviews
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Book with Hays Travel
Well another visit to our Redditch Shop. Always greeted by friendly staff and Caitlin is always so very good and professional when booking our holidays.
So thank you Caitlin and all the staff at our Hays Travel.
6 February 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your kind words. We're so happy to hear that you consistently receive friendly and professional service when booking your holidays with us.
Hays Travel
Hays Redditch is excellent
Hays Redditch is excellent. Nothing was too much trouble on our visit (Tuesday 3rd February “26”) to book a cruise . The young lady was superb,(sorry forgot her name ) regardless all the staff there are excellent .
4 February 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding our team in Redditch. We're happy to hear that you had a superb experience booking your cruise and that nothing was too much trouble.
Caitlin :)
Made the booking experience very easy
Made the booking experience very easy. Very professional and friendly service!!
27 January 2026
Reply from Hays Travel - Redditch
Jennifer Williams,
We appreciate your positive feedback and are happy we made your booking experience easy with our professional, friendly service.
Hays Travel
Excellent Help for a Pensioner travelling alone
I have used Hays for all my holiday bookings. The Redditch branch,especially Georgia, knows what a single pensioner aged 86 needs & her advise is very important in making the right choice of holiday. Because of the extra mile they go I have had the best holidays.
3 February 2026
Reply from Hays Travel - Redditch
Brian R,
We appreciate your continued loyalty and are so glad we can provide such helpful advice. It means a lot to us that we've helped you have the best holidays.
Hays Travel
Fantastic Customer Service and Booking Experience …
We would like to send a huge thank you to Hays Redditch branch manager Hayley Hughes for making our recent P and O transatlantic cruise booking so easy. Hayley arranged absolutely everything for us and we couldn’t be happier with our package and cabin/deck. The customer service received from Hayley was as always top notch. Always a pleasure dealing with the Hays Redditch team.
31 January 2026
Reply from Hays Travel - Redditch
Thank you for your feedback! we wish you a lovely cruise
Ben at the Redditch Branch
Ben at the Redditch branch was very helpful and knowledgeable about which cruise would best suit us. He made us feel very comfortable
1 February 2026
Reply from Hays Travel - Redditch
Fay,
We're happy to hear that the Redditch branch provided helpful and informative service, making you feel at ease while choosing the best cruise for you.
Hays Travel
Staff were really helpful and answered…
Staff were really helpful and answered all of our concerns and guiding us through what we need to do for our holiday requirements.
31 January 2026
Reply from Hays Travel - Redditch
Kevin Briney,
We appreciate your positive feedback! We're happy to hear that our team was helpful and addressed all your questions, guiding you through the holiday requirements.
Hays Travel
Hayley was very positive in her…
Hayley was very positive in her approach to our requirements and she delivered on every aspect of our requests. Which made us all think Yes! Let’s book it now it’s a low deposit and monthly direct debit payments great for our budget and we are now cruising on Arvia in October making memories! Happy days at sea thank you Hayley and Hays travel
31 January 2026
Reply from Hays Travel - Redditch
julia ferguson,
We're happy to hear that our team member was able to meet your needs so positively! We're delighted you found a cruise that fits your budget, and we appreciate your kind words. Thank you for your review.
Hays Travel
Reply from Hays Travel - Redditch
Thank you for your kind feedback!
Lexie
Top Job
Lexie done a great job. Her patience was admirable with 3 indecisive sisters and a brother popping in to make thing louder than already was. Our holiday was eventually booked. Thanks Lexie you were great.
31 January 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback, I hope you have a great time!
Lexie
We Booked our Holiday with Ben He was…
We Booked our Holiday with Ben He was really Efficient , A Pleasure to talk to,He explained Everything clearly we came away feeling very happy.
17 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had a wonderful experience booking your holiday with us. It's great to know that everything was clearly explained and efficient!
Hays Travel
Very good service
23 January 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! Wishing you a wonderful Holiday!
Easy to book couldn’t have asked for…
Easy to book couldn’t have asked for better service
30 January 2026
Reply from Hays Travel - Redditch
Jack,
We're happy to hear that booking was easy, and we provided great service. Thank you for your positive feedback; we appreciate it.
The rep was very helpfull and pleasant
The rep was very helpfull showed us several examples of airports, hotels and trains/bus services etc before we made our minds up
28 January 2026
Reply from Hays Travel - Redditch
Graham Etsell,
We're happy to hear that the representative was very helpful in showing various options, which assisted you in making your decision. Thank you for your feedback.
Hays Travel
Excellent service
22 January 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback! we wish you a enjoyable holiday in Lanzarote
Booking easy and we had a change of…
Booking easy and we had a change of mind and Niamh was great in sorting this out 10/10 thanks
29 January 2026
Reply from Hays Travel - Redditch
Simon fitzpatrick ,
We appreciate your kind feedback and are so glad we could assist when you changed your mind, making the booking process easy for you.
Hays Travel
Mediterranean cruise.
Hayley was very helpful when we visited to book a cruise to the Mediterranean and sorted it out for us.
26 January 2026
Reply from Hays Travel - Redditch
Mr & Mrs Peter Stephens,
We appreciate you taking the time to share your booking experience. We are so happy to hear that our team member was very helpful in booking your cruise.
Hays Travel
Always a pleasure to go to Hays Travel…
Always a pleasure to go to Hays Travel very helpful staff
28 January 2026
Reply from Hays Travel - Redditch
William,
We appreciate you taking the time to leave us such a wonderful review. It is always a pleasure to assist you.
Hays Travel
Niamh
Niamh, the girl who helped us was very patient, kind and understanding of our needs. She booked us a wonderful holiday which we are looking forward to. At times unfortunately the background noise in the shop made it difficult for us to hear but Niamh was very patient and repeated things when necessary.
28 January 2026
Reply from Hays Travel - Redditch
MrsGLADYSDAVIES,
We appreciate you sharing your experience. We're happy to hear that you found assistance in planning your holiday and that our team member was helpful, patient, and kind. We will address the background noise issue.
Hays Travel
Booking a cruise
We called into the Redditch branch to book a cruise in April. Becky gave us plenty of information and guided us through the booking process.
We are now looking forward to enjoying the cruise.
27 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that we provided you with plenty of information for your cruise booking. Thank you for booking with us, and we hope you enjoy your cruise!
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