We had a fantastic experience booking our holiday with Sophie. She was absolutely lovely, very pleasant and incredibly helpful throughout the whole booking process. Nothing was too much trouble, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love this team. That's why we keep returning. They are so helpful with our australian trip which kept changing. A big thank you to Sarah, Sophie and Debbie for keeping us upto date and helped wit... See more
Company replied
Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
Company replied
I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellie was great
Ellie was great, knowledgeable and efficient. Cruise sorted there and then.
3 April 2026
Reply from Hays Travel - Redcar
Thank you for taking the time to leave us a review, Alan! It was a pleasure to help you find the perfect cruise :) Ellie
Reply from Hays Travel - Redcar
Thank you so much for leaving us a positive review, Mary :) It was a pleasure to book your holiday!
Reply from Hays Travel - Redcar
Thankyou for your lovely feedback! We are glad to hear Sophie met your needs so effectively😊
Many thanks, Hays Travel Redcar
Reply from Hays Travel - Redcar
Michael,
I appreciate your kind words! It's great to know our team provided friendly and helpful service with a smile for you. Sophie :)
The best around
Friendly, very helpful, considerate of needs/wants, and easy communication
25 March 2026
Reply from Hays Travel - Redcar
We appreciate you sharing your experience! We are so happy that our team was helpful, friendly, and attentive to your needs, with easy communication 😊
Many thanks, Hays travel Redcar
Spoke with a advisor named Sophie in…
Spoke with a advisor named Sophie in Redcar branch. Very knowledgeable and helpful made me feel welcome.
She was willing to take time to help me with my travel plans
25 March 2026
Reply from Hays Travel - Redcar
Aww thankyou for your kind words!! So pleased I got your trip booked! And hope you enjoy your 60th birthday in Edinburgh. Thanks, Sophie :)
The staff are brilliant they take time…
The staff are brilliant they take time to find you exactly what you’re looking for.Excellent and very patient.
15 March 2026
Reply from Hays Travel - Redcar
We appreciate your kind words! We are so happy to hear that our team could assist you in finding exactly what you wanted with patience and care.
redcar, Hays Travel
The Perfect Holiday.
With the knowledge and experience of the wonderfully polite and helpful team the wife and I always walk away happy with the choice of holiday we have just purchased.
15 March 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely comments and I am so happy I was able help get the cruise booked what wonderful way to spend a such a special birthday! Ellie :)
Reply from Hays Travel - Redcar
Thank you so much for you lovely feedback. It was a pleasure to get your holiday booked, Ellie :)
Luke was very helpful getting our…
Luke was very helpful getting our cruise to the fjords out. Showing us different cabins and explaining the different prices.
12 March 2026
Reply from Hays Travel - Redcar
Yvonne Mckenzie-Cianciaruso,
I am so happy to hear that the cabin options and pricing were clearly explained by me while booking your cruise to the fjords. Thank you for your feedback and booking yesterday.
It was a pleasure meeting you both :)
Luke
Redcar, Hays Travel
Reply from Hays Travel - Redcar
Thank you so much for taking the time to leave us a review! It was a pleasure to help get your holiday booked :) Debbie
The young lady who served me was…
The young lady who served me was absolutely wonderful! Even when I said a certain hotel would do she said she was sure she could get something better for me and she certainly did! Brilliant over the moon i can't thank her enough!
12 March 2026
Reply from Hays Travel - Redcar
John Manning,
We're happy to hear that the service you received exceeded your expectations, and we appreciate you taking the time to share your wonderful experience. We are delighted we could find something better for you!
redcar, Hays Travel
Sophie did us proud
Sophie did us proud. Finding us a lovely holiday. Thank you Sophie.
11 March 2026
Reply from Hays Travel - Redcar
Trevor,
We're so glad we could find you a lovely holiday! Thank you for letting us know we did a great job; we appreciate your positive feedback.
redcar, Hays Travel
Reply from Hays Travel - Redcar
Linda Brown,
We're happy to hear that we provided you with a great experience and helped you find your holiday. Thank you for your feedback.
redcar, Hays Travel
Reply from Hays Travel - Redcar
Thanks for taking the time to leave us a review and booking with us. It was a pleasure to get your holiday to Austria booked :) Debbie
Excellent service from the most…
Excellent service from the most delightful young lady attending me
26 February 2026
Reply from Hays Travel - Redcar
We appreciate you taking the time to leave us this wonderful review! We're so glad you received excellent service from Ellie. Thanks for booking! :)
Reply from Hays Travel - Redcar
Hi Mandy
Thank you so much for taking the time to share your kind words! Its always a pleasure helping you with your holidays :) and hope to see you again soon x
Great Agent
The agent who helped us find a holiday was brilliant. She was really helpful and knowledgeable and provided a lot of great advice and nothing was too much trouble. Thank you
22 February 2026
Reply from Hays Travel - Redcar
Thank you for leaving such a lovely review! It was my pleasure to help get your holiday sorted. Thank you for choosing Hays :) Debbie
holiday on line through Hayes
Seen a holiday on line through socials, contacted the stores chat messenger and asked for information, the holiday in question had sold out, but Sarah managed to secure me the same holiday for another date at a similar price. The communication was great and the holiday was booked promptly. Very happy with the service and will use Hays again 🙂
17 February 2026
Reply from Hays Travel - Redcar
We're so glad we could secure your holiday on another date! It's great to hear that you were happy with our communication and prompt booking service. We appreciate your feedback and look forward to helping you again :) Sarah
Insurance headache
Great service as always from hays I’ve compared insurance on the internet and it’s fried my brain. Hays sorted it for me easily x
24 February 2026
Reply from Hays Travel - Redcar
We're so happy to hear that our service made insurance less complicated for you. Thank you for your kind words; we appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.