Just returned from another marvellous holiday arranged through Rachel. This was our 4th holiday and 2nd cruise with her. Rachel takes time to understand what you and your family want from a holiday an... See more
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Switch locationPersonal Travel Consultant - Rachel Mcdonald, BN3 East Sussex, GB
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We have just come back from an amazing two week cruise around Japan organised by Rachel. Nothing was too much trouble, even us phoning her from Tokyo airport in a mad panic due to a missing suitcase.... See more
Company replied
Rachel has gone absolutely above and beyond to provide us exactly what we wanted form our holiday. Absolutely nothing is too much hassle. Communication has been fantastic and she's dealt with every mi... See more
Company replied
What a holiday! From start to finish, first class, like a well oiled machine. Rachel's help, advice and hard work through the whole process culminated in her sending us our boarding passes and lugga... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rachel Mcdonald, BN3, East Sussex, United Kingdom
- 01273 929973
4.9
Excellent
89 reviews
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Perfect travel consultant
We have booked our last 5 holidays through Rachel @ Hays, every time it has been a breeze she always makes sure we know lots of information about the holiday, asks questions about us and our children to make sure it suits, the booking process is always smooth and easy, she also makes sure we have everything ready just before the holiday checking in etc, would 100% recommended Rachel and Hays travel.
18 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rachel was truly committed to finding…
Rachel was truly committed to finding us our dream holiday. She went above and beyond.
17 August 2023
Reply from Hays Travel - Rachel Mcdonald
Thanks so much Mikki I’m so pleased we found you got your perfect holiday :-)
Rachel was very knowledgeable and very…
Rachel was very knowledgeable and very helpful making booking very easy and enjoyable
30 July 2023
Reply from Hays Travel - Rachel Mcdonald
Thanks Chris and really enjoy chatting to you :-) Its always an absolute pleasure :-)
This is the third time I have booked…
This is the third time I have booked our holiday with Rachel.
She is responsive, honest and incredibly knowledgable.
Nothing is too much trouble.
I would highly recommend her to everyone .
14 July 2023
Reply from Hays Travel - Rachel Mcdonald
Thanks so much Liz, Thank you for this review, it means a lot and love booking your lovely holidays :-)
Amazing service by Rachel!
Rachel has gone absolutely above and beyond to provide us exactly what we wanted form our holiday. Absolutely nothing is too much hassle. Communication has been fantastic and she's dealt with every minor detail for us. Such an easy experience and we absolutely cannot wait to get away now! 100% recommended. Thank you so much Rachel for booking us our dream holiday with absolutely zero stress.
27 June 2023
Reply from Hays Travel - Rachel Mcdonald
Thank you so much Sian it was my absolute pleasure to find and book this for you. I loved doing it and can’t wait for you to experience Thailand x
Wow how amazing is Rachel....
Wow how amazing is Rachel....
You wont be disapointed if you chose to pick her.
Above and beyond doesnt quite cut it, Right from the start she's there to advise and support.
I cant believe she has the patients to deal with me and my ever changing list of demands lol
Thanks Rachel shame I can only give you 5 stars!!!
6 June 2023
Reply from Hays Travel - Rachel Mcdonald
Awww Vicky, you are lovely to book for, Its my job to get it right for you and will always continue to do so :-) xxx
Best service I think I’ve ever had from…
Best service I think I’ve ever had from a travel agent. Very informative and knowledgeable. She was able to find us the perfect holiday at the right price. Definitely will be using Rachel again.
20 May 2023
Reply from Hays Travel - Rachel Mcdonald
Thank you so much for taking the time to write this lovely review. Looking forward to booking you again next time x
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