We’ve been booking our holidays with Hayes travel North Shields for many years and wouldn’t go anywhere else. The staff are so helpful and supportive, they give good advice and will go out of thei... See more
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Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
Company replied
Rachel from our local branch always goes above and beyond when we are looking to book a holiday. She's always friendly and reliable and makes booking a holiday easy and a pleasure.
Company replied
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
957 reviews
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Exceptional service
We normally deal with Susan and she's very knowledgeable and friendly. Always gives us exceptional customer service
21 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Susan
My wife and I entered Hayes travel in…
My wife and I entered Hayes travel in North Shields and was greeted with a smile from the staff in the premises,a good start.We informed Rachel who was dealing with our request what we required,she dealt with the matter quickly and efficiently reading through the terms of our booking in case we had missed something that may have been important us.She could not have been more helpful and understanding to us.That being said all the staff in the agency have our high regard to the manner they treat there customers
20 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Faye was really nice and friendly she…
Faye was really nice and friendly she checked through a lot of different options and prices until we found the best deal for us. She then split our group into three do we all got served at the same time and didn’t have to wait around x
19 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
Reply from Hays Travel - North Shields
Many thanks for your feedback, it was a pleasure to meet you and help with your holiday plans. Best regards, Dawn
Excellent service as always
16 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
staff as always very helpful and polite…
staff as always very helpful and polite would recommend hays to everyone
8 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help :)
Thanks
Laura
GrFaye was fantasticeat experience.Faye was absolutly…
Great experience.Faye was absolutly wonderful ,nothingwas too much trouble.will be back to book next holiday. 10/10
15 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks
Faye
Dawn
Dawn, the rep who took care of me was brilliant. She listed to what I wanted and took the time to also show me some alternatives before getting me a really good flight in the price range I was looking for. She made the experiance really good for me
15 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, I was happy to assist you, Have a great time.
Thanks
Dawn
Knowledgeable friendly staff
Knowledgeable friendly staff, eager and keen to help, would happily recommened the shop in north shields to anyone
13 January 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help
Thanks
Dawn
They are very helpful and nothing was a…
They are very helpful and nothing was a problem to them
24 June 2025
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, we hope you have the best time :)
Thanks - Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, it was a pleasure meeting you and we hope you have the best time :)
Thanks - Faye
Lovely staff
The staff are always welcoming, friendly, helpful and efficient. Good at keeping us informed about any holiday updates and arrangements.
10 January 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Friendly and approachable staff, who support their team members when needed.
Rachel did a lot of research to enable us to make the right decision booking our holiday. Also its the first time we've been offered a cuppa in a travel agents.
9 January 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Greek holiday
Made contact by telephone- call was answered promptly and my query was dealt with within half an hour I then booked the holiday at a very reasonable price. All went well.
4 January 2026
Reply from Hays Travel - North Shields
Thank you for your kind review. I hope you have a lovely time.
Thanks - Jess :)
The young lady that attended to us was…
The young lady that attended to us was attentive and very knowledgeable patient and thorough we always book with Hays travel. Willie
10 January 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Dawn :)
Great customer service
Great customer service, all the members of staff are very helpful and all doing an outstanding job, thank you all
9 January 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, Always a pleasure to serve you.
Faye
Very friendly speedy service very…
Very friendly speedy service very knowledgeable staff
8 January 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, Always a pleasure to serve you.
Faye
Susan is an absolute expert who pays…
Susan is an absolute expert who pays attention to every small detail. She provided us with a list of travel tips, sorted our check-ins, and even secured us a lovely room upgrade. Her knowledge and patience with our many questions made all the difference. We will definitely be booking our future holidays with her!" Hayes traval north sheilds
7 January 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Susan
Dawn and all the staff are lovely xx
Excellent staff so friendly always happy to help . Wouldn't book my holidays anywhere else.
6 January 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comment Shirley, always a pleasure to serve you.
Dawn
Susan the manager was fantastic with me…
Susan the manager was fantastic with me as Deaf woman
She is very Deafaware. I was so happy and feel so relaxed with Susan. I feel she will look after me all way through
I would like to say thank you
I would recommend to anyone to go there
6 January 2026
Reply from Hays Travel - North Shields
Thank you for the kind comments and lovely feedback, it was so nice to meet with you and your friend. You have an amazing holiday to look forward to. Susan
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