Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
Company replied
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I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more
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I would like to congratulate the wonderful Carolyn for expert knowledge and assistance yesterday in enabling me to book my holiday to Portugal in October. She was assisted by Kim the manager and o... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
Asks customers to review
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The girl who sold me my insurance was…
The girl who sold me my insurance was pleasant efficient and courteous
15 August 2026
Staff very helpful
Staff very helpful. Even though we arrived near closing time, we didnt feel rushed.
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - NewtownAbbey
Hi Peter,
Thank you for your lovely feedback.
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Katharine,
Thank you for your lovely feedback.
I will ensure this is passed onto Laura!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The staff member Kim
The staff member Kim, really listened and helped shape my holiday to what i wanted, told me about staff picks and recommendations. I cant wait to go
13 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Cynthia,
Thank you for your lovely feedback.
I'm so glad I found you a great holiday!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I FINALLY FOUND WHAT I WAS LOOKONG FOR. The sales person was most helpful as…
The sales person was most helpful as she seemed to know what I was looking for in a holiday
7 August 2026
Reply from Hays Travel - NewtownAbbey
Hi William,
Thank you for your lovely feedback.
I will ensure this is passed onto Andrea!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Natalie,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great experience at Hays Travel…
Great experience at Hays Travel Newtownabbey. The Hays representative Andrea was very helpful and knowledgeable and was able to suggest somewhere that myself and my wife were both happy with. The booking process was straightforward and quick.
13 August 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback.
I will ensure this is passed onto Andrea!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Kim was very helpful in finding the…
Kim was very helpful in finding the holiday that suited us
14 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Margaret,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Sharon I Hayes travel in Abbeycentre…
Sharon I Hayes travel in Abbeycentre newtownabbeywas very helpful and patient and went out of her way to find accommodation that work in with our needs.
13 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Colin,
Thank you for your lovely feedback.
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amy was so helpful pleasant and…
Amy was so helpful pleasant and professional lovely girl
11 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Nora,
Thank you for your lovely feedback.
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Always excellent service
Andrea was very helpful and informative, she made our booking experience straightforward and a real joy. We always book through Hays Travel, their service is consistently excellent.
9 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Joanna,
Thank you for your lovely feedback.
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Carolynn was very helpful and…
Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her for future holidays
2 August 2026
Reply from Hays Travel - NewtownAbbey
Hi George,
Thank you for your lovely feedback.
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amy was brilliant and explained…
Amy was brilliant and explained everything very well and helped with all my needs and will also be back to her to sort out a holiday for 23 people very soon!
1 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Dylan,
Thank you for your lovely feedback.
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Vienna Christmas Market
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're really helpful, respectful and couldn't do enough to help us go the break away was booked and we can't wait to go
1 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Susan,
Thank you for your lovely feedback.
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
1st class customer service with nothing…
1st class customer service with nothing too much trouble for Carollyn.
8 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Tom,
Thank you for your lovely feedback.
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I would like to congratulate the staff in hays travel
I would like to congratulate the wonderful Carolyn for expert knowledge and assistance yesterday in enabling me to book my holiday to Portugal in October.
She was assisted by Kim the manager and other members of staff who had knowledge of the area.
Again thanks to you all
Richard
7 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Richard,
Thank you for your lovely feedback :)
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Hays all the way …
This is our fourth time booking a holiday with Hays. The service is consistently excellent and the staff go above and beyond.
6 August 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback.
I will ensure this is passed onto the team :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Couldn’t do enough for me as first time…
Couldn’t do enough for me as first time cruisers
4 August 2026
Reply from Hays Travel - NewtownAbbey
Hi Glen,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Hays Abbeycentre ..always a friendly…
Hays Abbeycentre ..always a friendly atmosphere when you visit the shop..this is my 5th holiday booked with Hays..they always give best advise ..find the right hotel to suit..definitely recommend..and Laura was amazing thank you 😊
27 July 2026
Reply from Hays Travel - NewtownAbbey
Hi Kathleen
Thank you for your lovely feedback.
I will ensure this is passed onto Laura!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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