Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... See more
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I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... See more
Company replied
We always book our holidays a Gateshead, professional and efficient service. Always helpful and look to get the best deal. Thank you to the staff at Gateshead
Company replied
The advisor who helped us was friendly and chatty. She listened to what we wanted from our holiday and was able to make the booking for us. We opted to spread the cost of the holiday by direct debit... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1K reviews
Asks customers to review
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An Excellent Travel Consultant!!!
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great fantastic staff always helpful on…
Great fantastic staff always helpful on your side all the way
13 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be so helpful and supportive. Your positive feedback is greatly appreciated. - Team Blue :)
Amazing service once again from Hays…
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge and patience whilst making our choice .We would not go anywhere else to book our holidays as everyone in Hays Blue mall are so friendly ,helpful and knowledgeable and always help us to get the perfect holiday .Thankyou christine&Tom
1 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear about your continued excellent service and that our team provided caring and accommodating attention to detail. We truly appreciate your loyalty. - Team Blue :)
We always book our holidays at Hays in Gateshead
We always book our holidays a Gateshead, professional and efficient service. Always helpful and look to get the best deal. Thank you to the staff at Gateshead
10 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive professional and efficient service from our team, and that we always find you the best deals. - Team Blue :)
Rebecca who served us was brilliant…
Rebecca who served us was brilliant from start to finish.
Explained everything in detail.
17 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful 5-star review! We are so pleased to hear that everything was explained in detail. - Team Blue :)
Very knowledgeable
Very knowledgeable, helpful, honest and patient. Good value and choice
14 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team knowledgeable, helpful, honest, and patient. We truly appreciate your kind words about our value and choice. - Team Blue :)
Joanne gave us time and advice whilst…
Joanne gave us time and advice whilst we were choosing are holiday. She did this in a friendly & helpful manner.
15 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday in such a friendly and helpful manner - Team Blue :)
Excellent service from Johann
Excellent service from Johann, took the time to get us the best deal possible at a fabulous hotel, we’re really looking forward to it, many thanks Johann 😊
14 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are delighted to hear that you received excellent service and found a fabulous hotel. We hope you have a truly amazing holiday! - Team Blue :)
Amy was very customer focused
Amy was very customer focused, friendly and professional.
We are delighted with the service we received from all at Hays
14 August 2026
Reply from Hays Travel - Metrocentre Blue
We are so pleased to hear you had such a positive experience with our team. Thank you for your wonderful feedback! - Team Blue :)
The advisor who helped us was friendly…
The advisor who helped us was friendly and chatty. She listened to what we wanted from our holiday and was able to make the booking for us. We opted to spread the cost of the holiday by direct debit which was a great option.
13 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our advisor and that we could help you find your perfect holiday. We hope you have a fantastic trip! - Team Blue :)
Was a lovely girl who felt with me…
Was a lovely girl who felt with me telling me everything a wanted t no about my booking the holiday with you
11 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and provided all the information you needed for your booking. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process easy and quick, and that our staff were lovely. - Team Blue :)
My experience was great due to staff…
My experience was great due to staff they go above and beyond to help you you walk out of tgere feeling happy
3 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you and that you left feeling happy. - Team blue :)
Elliott was great
Elliott was great as per usual, he knows us now and what we like from a holiday and comes up with some great suggestions.
10 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that we consistently provide you with great holiday suggestions and understand your preferences. We hope you have another fantastic trip! - Team Blue :)
The travel consultant (Christine) was…
The travel consultant (Christine) was very friendly, helpful and efficient in helping us with our booking.
4 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our travel consultant was friendly, helpful, and efficient in assisting with your booking. - Team blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive perfect customer service. - Team Blue :)
Fast efficient service received at…
Fast efficient service received at branch on Friday excellent customer service. My favourite travel agent.
7 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your fantastic feedback! We are so pleased to hear that you received fast and efficient service and that you consider us your favourite travel agent. We truly appreciate your kind words. - Team Blue :)
I am always happy dealing with Hay’s…
I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable way that she processed my holiday.
4 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently understands your preferences and that your experience was so positive. We truly appreciate your kind words. - Team Blue :)
Very friendly welcoming staff
Very friendly welcoming staff, good knowledge of our needs
30 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and knowledgeable about your needs. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
We're so happy to hear that you found such a great deal with us! We truly appreciate your positive feedback. - Team Blue :)
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