As always the team at Mapperley are friendly, helpful and really enthusiastic. Nothing is too much trouble? They are all extremely personable and are fully invested in ensuring all your needs are met.... See more
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Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Company replied
I thought that the lady that booked my holiday was amazing as were all the other staff. Infinitely better than booking on Internet. Would definitely use again.
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
988 reviews
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All the staff were very welcoming &…
All the staff were very welcoming & helpful, we even had a hot drink while booking. They googled previous (cruise) cabin users to make out choice easier. They thought of everything, very impressed.
28 March 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a five star review, it was my pleasure to help you. Have an amazing time :) Erin
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete the review and for awarding us 5 stars, we really appreciate your loyalty and have the greatest pleasure in helping you plan your holidays away. The hotel and location you chose looks fabulous. Have a great Easter weekend. Kindest regards Barbara :-)
Experienced staff member she was very…
Experienced staff member she was very helpful and knew her stuff
27 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review on Julie's service. Julie has a wealth of knowledge, provides great customer service, bubbly personality and she will be thrilled with your lovely comments. Thank you again and have a great weekend :-) Kindest regards Barbara & Julie :-)
I've got 3 holidays booked this year…
I've got 3 holidays booked this year all through Hays travel Mapperley Nottingham.
The staff are all so helpful and knowledgeable they organize everything for me which takes away any stress.
I would recommend using Hays for any holiday requirements.
21 March 2026
Reply from Hays Travel - Mapperley
Thank you for choosing us to book your holidays - we really do appreciate your loyalty and thank you for your kind comments and 5 stars. It really does mean a lot to us. Have a great weekend and thank you again. Kindest regards Barbara & team :-)
The young lady we saw had a difficult task in meeting diverse needs…
The young lady we saw had a difficult job, trying to satisfy the needs of my partner, but she stuck with it and we came away having booked a holiday.
I hope we don't run out of jet Fuel before JUne.
21 March 2026
Reply from Hays Travel - Mapperley
Thank you for leaving a review, it was not a problem at all finding a holiday for you both. I hope you have a lovely time away :) Amelia
Really friendly staff who knew their…
Really friendly staff who knew their stuff. They were able to offer sound advice and answer all my questions regarding a cruise booking.
28 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us this 5* review. It was a pleasure helping you book your cruise and are happy to hear you found our service to helpful. Hope you have an amazing trip. Thanks, George
Excellent staff warm and welcoming sat…
Excellent staff warm and welcoming sat us down asked what we wanted sorted our enquiries out exactly as we wanted very patient sorting out all flights, documents etc, would highly recommend Hays Travel -Mapperley.
10 March 2026
Reply from Hays Travel - Mapperley
Thank you for your great comments and for leaving a 5 star review. We really do appreciate it as we take pride in our service and it means a lot. It also means a lot that you chose to book with us and we loved looking into the different options for you. Thank you again. Kindest regards Barbara and team :-) Have a great time
We always go to Hayes as the staff are…
We always go to Hayes as the staff are so helpful. Re our recent visit. We knew where we wanted to go and they helped us find a suitable hotel. Different staff have helped us over the years and the service is always brilliant: they listen to what we want and then deliver in sourcing different options to choose from. We go to Hayes as we are confident in their expertise, knowledge and supportive approach that makes the process of booking easy and stress free.
15 March 2026
Reply from Hays Travel - Mapperley
Thank you for your lovely review and comments. Lovely to see you both again and we really do appreciate your loyalty and it's always our pleasure in looking for holidays for you. Wishing you both a great Easter and thank you again. Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for choosing to book with us again and for taking the time to leave a review. It really does mean a lot to us and we really do appreciate it. Thank you for the 5 star review. Have a great weekend.
Kindest regards Barbara :-)
My first time booking a holiday with…
My first time booking a holiday with Hays. But since booking. I have had to change it 3 times. The time and patience the staff showed was amazing.
20 March 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this 5 * review and thank you for giving us a try to book you holidays, we really do appreciate your custom. Im glad that you found our service patient and understanding. Hope to see you again soon. Thanks Team Mapperley
Reply from Hays Travel - Mapperley
Thank you for your kind words and for leaving a 5 star review :) Amelia
The attention given by the staff member…
The attention given by the staff member in finding what was available to suit my wishes and during the booking process.
19 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to write a review, it really does mean a lot to us as we pride ourselves on the service we give. We really enjoyed looking into the different options for you. Have a great Easter weekend Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and hope you have an amazing time away. Thanks, George
Booking a cruise for the first time
Julie was absolutely exceptional at the mapperley branch, answered all my questions, and help book the cruise i wanted. She'd done the cruise before and knew the ship so was able to answer a vast amount of questions. I came away excited and much more knowledgeable about the cruise. Thank you so much it but me so much at ease as its my first cruise. Totally recommend Hays for that personal touch. Xx
17 March 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review, I am so happy I could help you with your cruise booking. I hope you have a great time see you soon kind regards Julie :)
Friendly and helpful
15 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to write a review and for awarding us 5 stars, it really does mean a lot. Kind regards Barbara :-)
Helpful Staff
Easy to book. Friendly Staff and even put a reminder in their book to email my Hotel a week before arrival to mention request I has asked for.
10 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a review, it was my pleasure to assist you with your holiday booking. I hope you both have a great time see you soon kind regards Julie :)
Great friendly service to find our…
Great friendly service to find our holiday,trying different travel dates and holiday companies to find the best deal.Thanks a lot George
1 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments. It was a pleasure assisting you and I hope you have an amazing trip. Thanks, George
Excellent and very comfortable…
Excellent and very comfortable experience for us. Staff were very helpful. We were very pleased with the customer service.
24 February 2026
Reply from Hays Travel - Mapperley
Thank you taking the time to leave this lovely review, it was my pleasure to help you both :) Erin
New employee served me who was…
New employee served me who was attentive, but also honest about being a new starter & sought advice as needed
24 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a 5 star review. It was lovely to meet you :) Erin
So helpful
So helpful. Barbara at the Mapperley branch found us a really great holiday. Will use Hays next time.
23 February 2026
Reply from Hays Travel - Mapperley
Hi, Thank you so much for your lovely 5 star review and we had so much fun looking. Hope you're both okay and thank you again.
Kind regards Barbara :-)
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