Vicki was very professional and gave us a few options for our holiday to Lake Garda next year. Vicki has booked numerous holidays for us over many years and knows exactly what we like.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nikki was an amazing, nothing was too much trouble. We were after quite a specialist holiday, and Nikki made contact with different companies to get the perfect holiday for our special occasion. I wil... See more
Company replied
I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more
Company replied
Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom
- 01622805945
4.9
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought home how so important it is to…
Brought home how so important it is to deal direct with Hays, they tailor made exactly what we were looking for quickly and efficiently at the same price we would have spent days looking for on websites, and for peace of mind, the so important ‘go-to person. Lauren was the star !
14 February 2026
Reply from Hays Travel - Maidstone Chequers
Hi Michael,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you found value in booking directly with us and that we were able to tailor everything exactly to what you were looking for. Providing that personal service and peace of mind.
Lauren will be thrilled to read your kind words — we agree, she’s a star ⭐
We truly appreciate you taking the time to share your experience and look forward to helping with your next adventure!
Best wishes,
The Team at Hays Travel Maidstone Chequers
Fantastic as always xx
13 February 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your kind review :)
Nikki goes above, more like a personal travel agent! First class service …
Nikki deals with all our holidays and we’ve always had the best experience and has done for years. We like multi centre holidays in more tropical locations and she just understands our needs more than others. Always finds the best options for the best value. We cannot wait for our Japanese adventure in July travelling across the country to get the most from our visit! We wouldn’t use anyone else!
12 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone.
The process was very good.
The process was very good.
Demi, your rep was excellent.
Everything explained. Looking forward to a good holiday.
12 February 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your kind review.
Hays Travel Maidstone.
Good service 👍
As always a very good service from hays staff Demi was very efficient and dealt with all our requests thankyou Demi 😊
5 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review :)
Hays Travel Maidstone :)
Reply from Hays Travel - Maidstone Chequers
Thank you for the kind review - Hays Travel
Lauren is always professional and does…
Lauren is always professional and does the best she can for the customer We go to Maidstone as she moved from Hempstead Valley although we live in Rainham we know we get the best customer service with Lauren
10 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone :)
Tilly was great
Tilly was great - found us a fantastic holiday and price - took her time and made sure communication was great with us - thank you
9 February 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. We strive to provide excellent customer service so really appreciate your feedback. Have a great trip!
Amazing experience would recommend
Daisy was super helpful and made me and my friend feel super comfortable and found a perfect place for us within budget. Amazing experience would definitely book a holiday with hays again
8 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone
Excellent as all ways
Excellent as all ways, staff very friendly, very professional, they always listen to your requirements and always offer alternatives too to consider great customer service
31 January 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review.
Hays Travel Maidstone
My first solo holiday
Demi the consultant was very reassuring and helpful. And certainly gave me the confidence to book my first solo holiday.
31 January 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review.
Hays Travel Maidstone
Very helpful staff
Very helpful staff. Answered all our questions and take the worry away from booking a holiday.
7 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone.
Relaxed experience
Relaxed experience. No hassle no attempted hard sell. Willing to look at many options, before coming up with exactly what we wanted
6 February 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review :)
All very helpful and nothing too much…
All very helpful and nothing too much trouble.
29 January 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review
Hays Travel Maidstone :)
Reply from Hays Travel - Maidstone Chequers
Thankyou !
5🌟 service
The sales advisor,Demi, in the Maidstone branch was so helpful and really friendly.
4 February 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone
Lauren and the girls were excellent…
Lauren and the girls were excellent couldn’t ask for more many thanks
1 February 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review Mr Spickett, it is always a pleasure to help with your holiday arrangements. We hope you have an amazing trip! - Lauren & Team :)
Very helpful staff
23 January 2026
Reply from Hays Travel - Maidstone Chequers
Thank you, for this kind review.
Friendly and helpful
Amazing staff always so friendly and helpful!
Lauren has helped us book another holiday once again nothing was too much bother she is fantastic at her job and has soo much patience always so helpful!
29 January 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone
Both Viki and Lauren have been amazing…
Both Viki and Lauren have been amazing .Very friendly and helpful .When we have had a few enquiries via email the responses were very quick.We now have a lovely hoilday to look forward too. Thankyou
S and Jx
24 January 2026
Unprompted review
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review we really appreciate it :)
Hays Travel Maidstone :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.