It is always so nice to go in to Hays at Maidstone.We always get a lovely welcome from the team. We have always had great holidays,never ever have we been disappointed.We are so grateful for their exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It is always so nice to go in to Hays at Maidstone.We always get a lovely welcome from the team. We have always had great holidays,never ever have we been disappointed.We are so grateful for their exp... See more
Company replied
At times not enough accolades for Hays. , one stop shop dealt with quickly and efficiently, excellent value for money and always that peace of mind ‘goto’ person. Great team ethic and effort
Company replied
Vicki was very professional and gave us a few options for our holiday to Lake Garda next year. Vicki has booked numerous holidays for us over many years and knows exactly what we like.
Company replied
Always so friendly and helpful in every way , you always feel that any problems would be sorted promptly although we never have had any
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikki was excellent very patient with us and friendly.Nikki managed to book exactly where we wanted plus with a little extras and at a good price.We will always come to Hays Travel where the staff are always so helpful and friendly.

Reply from Hays Travel - Maidstone Chequers
Excellent customer service, sorted out the holiday that I required.

Reply from Hays Travel - Maidstone Chequers
Daisy, the travel agent, was extremely helpful. I am a complete novice at booking a cruise and she gave me lots of helpful advice. My husband and myself have wanted to see the Norwegian Fjords for a long time and are really pleased with the booking we have made.

Reply from Hays Travel - Maidstone Chequers

Reply from Hays Travel - Maidstone Chequers
Friendly and very helpful staff keep up the good work

Reply from Hays Travel - Maidstone Chequers
Great experience very helpful and lots of advice given wen we picked our holiday

Reply from Hays Travel - Maidstone Chequers
Sophia is the perfect person to book a holiday with, so helpful , nothing was to much trouble. The holiday l chose was well documented, clear, the booking procedure was fun.

Reply from Hays Travel - Maidstone Chequers

Reply from Hays Travel - Maidstone Chequers
My experience was brilliant because I got the very best service.She was very very informative outline all the hidden costs and find the best solution for me.😊

Reply from Hays Travel - Maidstone Chequers
Lauren goes above and beyond to help us pick our next holiday never had any problems staff are always welcoming and polite great place to book a holiday will always be going there

Reply from Hays Travel - Maidstone Chequers
Nikki our travel consultant was excellent- attention to detail, genuine customer service very friendly. Hays process excellent

Reply from Hays Travel - Maidstone Chequers
Always book my holidays with Hayes.
Staff are so very friendly & helpful. They find me exactly what I want every time.
No complaints at all

Reply from Hays Travel - Maidstone Chequers
Lynn was so helpful and definitely be bk for my next holiday

Reply from Hays Travel - Maidstone Chequers
Helpful member of staff who guided us through the booking process

Reply from Hays Travel - Maidstone Chequers
My partner and I came into to book a holiday and found Lynn so incredibly helpful, patient and friendly. I will be recommending to friends and family.

Reply from Hays Travel - Maidstone Chequers
Sophia at the Maidstone branch is always so patient and helpful, nothing is too much trouble for her. Responses from emails are always prompt and informative and l especially like the fact there is never any pressure. Great service from Hays. l have recommended to friends and family as l am so impressed with the service provided.

Reply from Hays Travel - Maidstone Chequers
After booking with Lynn at Hays twice before and both being good experiences, we trusted in her choices once again and were more than satisfied. Professional but friendly and actually listening to what we were looking for, we left happy and excited for our next holiday.

Reply from Hays Travel - Maidstone Chequers
The staff are so helpful polite and knowledgeable made booking easy would recommend hays travel

Reply from Hays Travel - Maidstone Chequers

Reply from Hays Travel - Maidstone Chequers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.