Great service from Lauren in Killingworth, who I’ve booked with before. Gave us lots of options and advice and got us a good deal. She even went the extra mile as I mentioned something for next year... See more
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We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
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We booked our group holiday through Hays Travel and Tia was very helpful in helping us book it. She went through the booking process with us and altered the package to get us the best possible deal.... See more
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The young girl that helped us was really nice ,she took the time to find out things about our holiday so we weren't paying extra , She was very chatty and put us both at ease , Wonderful experienc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
Asks customers to review
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The assistant who helped us was very…
The assistant who helped us was very helpful, friendly and knew her business.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always great.
As always hays travel were great stephanie was over and above she even spent time after we booked the holiday to review places for next year .thank you.
10 August 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team member went above and beyond to assist you, even with future plans. We truly appreciate your kind words and are delighted you had such a positive experience.
Great service!
Great service from Lauren in Killingworth, who I’ve booked with before. Gave us lots of options and advice and got us a good deal. She even went the extra mile as I mentioned something for next year and she emailed me some information after.
9 August 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that Lauren provided such excellent service and went the extra mile for you.
great service friendly efficient staff
10 August 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) - Lynsey
Good customer service
We booked our group holiday through Hays Travel and Tia was very helpful in helping us book it. She went through the booking process with us and altered the package to get us the best possible deal.
19 July 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to provide such brilliant service and help you find the best possible deal for your group holiday. Tia :)
Heather help my to booking a hoilday
Heather help my to booking a hoilday. She help me get a great del for what I told her
8 August 2026
Reply from Hays Travel - Killingworth
Hi Julie-Anne, thank you so much for the lovely review! It was a pleasure helping you get booked up :)
Beth was very helpful and explained…
Beth was very helpful and explained everything I needed to know, she was very polite and professional.
7 August 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review :) I'm sure you will have a fantastic time in New York! Beth x
Lindsey was super helpful and very…
Lindsey was super helpful and very informed. Her knowledge was really appreciated. She was really pleasant and took time to research options for us. She made our experience of booking our holidays so special
13 August 2026
Reply from Hays Travel - Killingworth
Thank you so much for booking your holiday with us - im so excited for you both ! Lynsey
Ask for Lindsey ( sorry Lindsey ) !!!
Lindsey is always amazing, our cruise was cancelled with a week to go and she found us a fantastic hotel in Madeira . The hotel she chose is just what we wanted ,quiet,spacious and relaxing. Thank you ,as always x
6 August 2026
Reply from Hays Travel - Killingworth
Thank you for leaving your review - hope your having a great time ! Lynsey
Amazing from start to finish of …
Amazing from start to finish of booking even helping with booking extra support needed for me to go on holiday .
9 August 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you with your booking and provide the extra support needed for your holiday. We hope you have an amazing trip! Heather
Stephanie made our booking experience…
Stephanie made our booking experience easy and pleasurable. Considering we arrived 30 minutes before the shop closed, she managed to book 8 of us on a holiday to Corfu.
8 August 2026
Reply from Hays Travel - Killingworth
Thank you for this wonderful feedback! We are so pleased to hear that your booking experience was easy and pleasurable, even with a last-minute request. We hope you have an amazing holiday in Corfu! Lynsey
Helpful but fun too
The young girl that helped us was really nice ,she took the time to find out things about our holiday so we weren't paying extra ,
She was very chatty and put us both at ease ,
Wonderful experience in the shop with her serving us ,even wanted to nip off and make us a cuppa ,but we declined the offer ,
All in all great service ,great smile ,great help ,and a great member of staff 🌟🌟🌟🌟🌟
9 August 2026
Reply from Hays Travel - Killingworth
Thank you so much Ken for your lovely review, it was a pleasure booking your holiday for you. I hope you have a lovely time away and enjoy the sun Ali :)
Holiday bookings
As always staff are efficient and friendly no problem booking holiday Lauren fantastic service always used this branch for 5 years or so staff always brilliant and will continue to use in future
8 August 2026
Reply from Hays Travel - Killingworth
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently provides efficient and friendly service. We truly appreciate your continued loyalty over the past five years and look forward to assisting you with many more holidays in the future- Stephanie
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Killingworth
Thank you for your lovely review, Have a wonderful holiday :)
A happy place to go to for booking of a holiday
The staff are always willing to work as a team. A happy place to go to. Another transaction successfully completed.
6 August 2026
Reply from Hays Travel - Killingworth
Hi Tom, thank you so much for your lovely review, it is always a pleasure chatting with you and Ann and we look forward to seeing you again soon! :)
Reply from Hays Travel - Killingworth
Thank you for your wonderful review! We are so pleased to hear that you received excellent help throughout your experience with us.
We received excellent service (as…
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some money.
30 July 2026
Reply from Hays Travel - Killingworth
Hi Alan, thank you so much for your kind review! We're pleased you had a great experience and really appreciate you taking the time to share your feedback. We look forward to welcoming you again soon!
Have always booked at hays for a lot of…
Have always booked at hays for a lot of yrs and always get well looked after & you are never hurried You have amazing staff at killingworth shop who are always there to help with a smile
5 August 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that you always feel well looked after and that our team at Killingworth provides excellent service with a smile. We truly appreciate your loyalty.
Very good experience we were given alot…
Very good experience we were given alot of options and recommendations
3 August 2026
Reply from Hays Travel - Killingworth
thank you so much for taking the time to leave your review- It was lovely helping you both choose the perfect cruise - Lynsey
We would like to thank Stephanie for…
We would like to thank Stephanie for her help on Saturday . Although we had already picked our holiday destination she did seek out the best price for us. As always Hays Travel give great holiday advice with warm welcoming staff. Stephanie also said she would help us with the flight booking too. Many thanks.
1 August 2026
Reply from Hays Travel - Killingworth
Thank you so much for your lovely review - Stephanie
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