Knowledgeable staff with a friendly, relaxed attitude towards my enquiry. I did not feel rushed and I left feeling excited for my first cruise with all my questions answered! Booking was simple and... See more
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See what reviewers are saying
Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.
Company replied
I have booked holidays with Hays travel for a few years . They always go above and beyond with customer service . Jodie was great and so knowledgeable.
Company replied
I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Castle Street, LE10 1DB, Hinckley, United Kingdom
- 01455348036
4.9
Excellent
447 reviews
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Professional and friendly service…
Professional and friendly service helping us choose our first holiday through your company, a cruise.
Took the time to really explain and support us making important decisions.
Absolutely grest
29 May 2025
Reply from Hays Travel - Hinckley
Thank you so much for the lovely review. We're really pleased we got everything sorted for you. Team Hays Hinckley
Great customer service
Izzy was very knowledgeable and was able to guide my decision making through her own personal experience of cruises. She was keen to build the package we wanted.
15 May 2025
Reply from Hays Travel - Hinckley
Hi David! Thank you for your lovely feedback, i'm glad that we managed to get your incredible trip all booked and sorted for you :) - Izzy
Reply from Hays Travel - Hinckley
Thankyou for your kind response, it was a pleasure to book your holiday for you. Thanks Helen :-)
Money for travel
I have ordered money and been told that I can pay by my credit card by the lady on the phone when I confirmed my order and on the chat also. I went to collect them, drive 1 hour from my home to find out that I can't pay this way. I could save the time and ask someone to collect them who lives closer. The second thing is the address on the website is not updated as the company moved to the new place.
10 May 2025
Unprompted review
Reply from Hays Travel - Hinckley
Thankyou for your response, credit card is an accepted form of payment however there was an issue on the day with the card machine accepting certain types of cards. I am glad we were able to serve you the currency you ordered. I do apologise for any miss information given and any inconvenience caused. Kind Regards Helen :-)
Being totally human and not behaving…
Being totally human and not behaving like robots. My booking took a very long time due to various hitches through no fault of their own. They were very patient and Izzy and her boss were very outgoing and friendly.
7 May 2025
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback Barrie! I'm glad that we got your holiday all sorted out for you, have a lovely time! - Izzy :)
Reply from Hays Travel - Hinckley
Thank you for your review, very much appreciated and it's lovely to arrange another holiday for you :-)
Reply from Hays Travel - Hinckley
Thankyou for your kind response, it was a pleasure to book your holiday for you :-) Thanks Helen
Great service
Friendly service. Helpful advice. No pressure to commit . Fely very confident with the service offered. Will use again.
18 April 2025
Reply from Hays Travel - Hinckley
Thankyou for your kind feedback, it was a pleasure to book your holiday for you, Thanks Sam :-)
Brilliant customer experience
Jade at Hays Hinckley went above and beyond finding the holiday we wanted. Nothing was too much trouble. This is the second long haul tailor made holiday she has sorted for us. It was definitely customer comes first in this store.
19 April 2025
Reply from Hays Travel - Hinckley
Thank you so much for a wonderful review and taking the time to send it over to us - Thanks again, Team Hays Travel Hinckley.
Hays travel is second to none!!!
The staff are always friendly
& helpful, they take time to help you find the right cruise for you & you don't feel rushed at all. We would never book with any other travel agent now based on past past experiences. Well done Hays!
13 April 2025
Reply from Hays Travel - Hinckley
That's fantastic to hear and we really appreciate such a wonderful review! :) Jade
We always book with Hayes
We always book with Hayes, lovely staff and they always make sure we get the best holiday
5 April 2025
Reply from Hays Travel - Hinckley
Thank you so much for taking the time to send over such a lovely review, it's very much appreciated. Team Hays Travel Hinckley :-)
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback :) - Izzy
staff were friendly
staff were friendly, helpful and informative booked my holiday quickly and explained everything.
21 March 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! We hope you have a great time. :D Jade
Very pleasant staff
Very pleasant staff , helpful,with good advice and felt like personal attention. No rushing to hassle you, perfect for elderly people.
29 March 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review and feedback! We hope you have a fantastic time :D Jade
They were so so helpful and helped us…
They were so so helpful and helped us to sort out a holiday
22 March 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! We hope you have a fantastic time on your holiday. :D Jade
Excellant service from Jade,very…
Excellant service from Jade,very knowlegable about the trip we liked and no fuss and a complete package was organised which is what we wanted.
15 March 2025
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave such wonderful feedback, we really appreciate it and hope you have a fantastic time on your trip! :) Jade
A super friendly team working in the…
A super friendly team working in the Hinckley office ensuring a warm welcome. Extremely knowledgeable and very helpful with every aspect of my enquiry. Very eager to provide comparisons to ensure the best price available and I did not feel rushed. All aspects of our trip were explained and the optional travel insurance was very reasonably priced. Every effort made and fabulous customer service. I have total peace of mind. Thank you Hays in Hinckley, I would recommend to all.
3 March 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful feedback and review, we really appreciate it! It was an absolute pleasure to assist you with your trip and we hope you have an amazing time :D - Jade
Really impressed with Hays Travel
Really impressed, the staff were very helpful. Explained everything to us in detail. ¹⁰⁰ per cent recommend them
27 February 2025
Reply from Hays Travel - Hinckley
Hi Susan, thank you so much for taking the time to send over such a lovely review, it is very much appreciated. We are so happy you would recommend us. Thanks again, Team Hinckley.
Very helpful staff that sorted out my…
Very helpful staff that sorted out my booking, with a price I was happy with.
26 February 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful feedback and review! We hope you have a fantastic time :) Sam
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