Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions.... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
I went to Hayes to book a short holiday in Rome with my daughter. The transaction was carried out with precision, competence, understanding and professionalism. The deal offered to me was discussed wi... See more
Company replied
Excellent service quick to respond for pricing of our holiday we have used Hays Travel for many years and hope to keep using them. Fleur from Hempstead Valley branch was very helpful. As a result we... See more
Company replied
It was so easy working with Cas when talking about our holiday with friends she went through loads of different hotels and holidays till we found 3 to choose from & show our friends we had no trouble... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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Staff / booking process / price
15 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your 5-star review! We appreciate your feedback regarding our staff, booking process, and pricing. We hope you have a lovely holiday - Caz
Short trip to Rome …
I went to Hayes to book a short holiday in Rome with my daughter. The transaction was carried out with precision, competence, understanding and professionalism. The deal offered to me was discussed with my daughter and we are going ahead with the offer holiday. Thank you very much for your help. Ian.
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that you and your daughter are looking forward to your holiday. We hope you have a great trip - Charlotte
Rosie was really helpful,polite and…
Rosie was really helpful,polite and patient when going through the holiday with us
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful, polite, and patient while assisting you with your holiday. We hope you have a lovely holiday :)-Charlotte
Excellent service
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions. She was both professional and friendly. This is the third time I've used this office of Hays and I've been impressed every time.
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided excellent service, listened to your needs, and offered various options. It's fantastic to know you found them professional and friendly, and we appreciate your continued loyalty. We hope you have a lovely holiday :)- Charlotte
Very good service and helpful
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be very good and helpful. We hope you have a lovely holiday :)- Charlotte
Emma was amazing
Emma was amazing, she looked for great deals, emailed them over for me to check and even price matched a holiday.
Would always go back to her
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a great experience and that we were able to find you such a fantastic deal. We look forward to assisting you again in the future! We hope you have a lovely holiday :)-Charlotte
Excellent service
Excellent service quick to respond for pricing of our holiday we have used Hays Travel for many years and hope to keep using them. Fleur from Hempstead Valley branch was very helpful.
As a result we have booked another holiday with them.
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent service and that you've chosen to book another holiday with us. We appreciate your continued loyalty! We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had a good experience and that we were able to meet all your requirements. We hope you have a lovely holiday :)- Charlotte
Sophie was extremely helpful
12 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that our team was extremely helpful.
We hope you have a lovely holiday! :) - Sophia
Dealt very efficiently with booking our…
Dealt very efficiently with booking our chosen holiday and succeeded in satisfying our particular requirements .
Staff were very good and helpful
11 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that we efficiently handled your booking and satisfied your specific requirements. We hope you have a fantastic trip! - Sophia
Teresa was polite and efficient
Teresa was polite and efficient, covered all i wanted to do and places I wanted to go to .
One phone call and a deposit was placed. Can't wait for my trip to Japan and Vietnam.
Many thanks
Brad
4 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that Teresa provided such fantastic service and made your booking experience so easy. We truly appreciate your kind words and hope you have an amazing trip to Japan and Vietnam! :)- Charlotte
They really listened
They really listened to all of my wishlist and found the perfect family holiday within budget.
3 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that we were able to find the perfect family holiday for you within your budget. We hope you have a fantastic trip!
Jo :-)
Great service
Great service, patient and arranged seating with the airline when room on the plane did not appear possible, noting we had 2 children who couldn't sit by the exit doors. Was able to save money in comparison to the on-line direct option.
10 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We're so pleased we could assist with your seating arrangements and help you save money on your booking. We're delighted you had such a positive experience.
Jo :-)
Very helpful
Very helpful, listened to what we wanted & came in under our budget. Great service.
8 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you effectively and meet your budget. Have a wonderful holiday - Caz
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that Emma was patient and efficient. We appreciate your feedback. We hope you have a lovely holiday :) -Charlotte
Excellent friendly extremely helpful…
Excellent friendly extremely helpful and attentive.
Made the whole booking experience a pleasure.
Thank you
7 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly, helpful, and attentive. Making your booking experience a pleasure is always our goal. We hope you have a great holiday - Caz
Have used Hays travel at Hempstead…
Have used Hays travel at Hempstead valley before always great service from all the team .
7 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive great service from our team at Hays Travel Hempstead Valley. We truly appreciate your loyalty and look forward to assisting you with your future travel plans. We hope you have a lovely holiday - Caz
Great service
Great service, provided lots of info. Asked what we required. All information was taken into account when finding us the perfect holiday we wanted, even though we did not intend to book that day!
30 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased we were able to find you the perfect holiday, even if you weren't planning to book that day. We appreciate you taking the time to leave a review. We hope you have a lovely holiday :) -Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and felt well-informed. We hope you have a lovely holiday :) - Charlotte
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