We Almost always book our holidays with Hays travel .Ellie who booked this next holiday was friendly , helpful , polite and professional . She is a credit to the company Highly recommend booking with... See more
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Expert adviser made the transaction a piece of cake, no fuss, completed in no time at all. The holiday and all available extras/options clearly explained to me. Nothing was too much trouble. So easy t... See more
Brilliant service , so friendly and experienced, we always go to Hays in Halifax can not fault them , our booking Was very easy . Thank you
Nicole was really helpful explained everything got me the best deal happy person made you feel welcome thankyou
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8, 25 The Woolshops, HX1 1RU, Halifax, United Kingdom
- 01422 734052
4.9
Excellent
935 reviews
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Very good customer service.
I am completely happy with the way the staff dealt with my enquiry regarding the booking I made.
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and listened to our…
Really helpful and listened to our priorities.. found us a holiday that really fit the bill
30 April 2026
Reply from Hays Travel - Halifax
Thank you Shirley for your lovely comments, very much appreciated -Kind Regards Hays Travel Halifax
Really efficient & exceptional booking…
Really efficient & exceptional booking service by Courtney.
Listened to exactly what we wanted, communicated throughout and sent all documentation through as promised.
Excellent knowledge and experience provided, really comfortable in knowing that our holiday booking has been done for us, no stress and 100% confident that the holiday will meet or exceed expectations.
30 April 2026
Reply from Hays Travel - Halifax
Thank you Nicola for Booking again with us, and your lovely Feedback, much appreciated -kind Regards Courtney
Nicole made us feel welcome from the…
Nicole made us feel welcome from the phone call to stepping into the building. She was very informative and helpful and assisted us to find the Perfect holiday. We would speak to Nicole again for booking future holidays
29 April 2026
Reply from Hays Travel - Halifax
Thank you Rachel for your lovely comments, very much appreciated -Kind Regards Nicole
The staff and service has always been…
The staff and service has always been first rate. No matter when I call or who I see I am assured a relaxed pleasurable time talking through my desires and options which always results in me walking away very satisfied.
27 April 2026
Reply from Hays Travel - Halifax
Thank you Mr Hickman for Booking with us a again , and lovely comments- always a pleasure, Kind Regards Hays Travel Halifax
Very informative and Ellie was…
Very informative and Ellie was exceptional answering all our questions.
15 April 2026
Reply from Hays Travel - Halifax
Thank you Christopher for your lovely comments, very much appreciated -Kind Regards Ellie
Reply from Hays Travel - Halifax
Thank you Robert for your lovely comments, very much appreciated -Kind Regards Thalia
Excellent customer service from Nicole
16 April 2026
Reply from Hays Travel - Halifax
Thank you Howard for your lovely comments, very much appreciated -Kind Regards Nicole
Excellent customer service 5 stars
Excellent customer service from both Grace and Seher. Staff I have dealt with for this holiday (and staff for other holidays in the past) have always been brilliant hence why I continue to use this travel agent. Consistancy in customer service and level of service for me is key and Hays Travel Halifax have this in abundance. Staff in my experience go above and beyond, extremely helpful, professional and communication both verbal and written excellent. Grace searched and found holidays as per my request followed up (not pushy a friendly check-in), Grace carried out another search (as I made some changes) and provided a range of package holiday options and prices again within budget, from which a holiday booking was made. As Grace was on leave this was managed by Seher, even though Seher had not dealt with this holiday enquiry she picked it up seamlessly and finalised the booking, great crossover cover and team work. Staff undertake a lot of work on holidays enquiries and this cost isn't passed on as an administrative cost when you book which I think is pretty amazing given rising costs in daily living. Cost are very transparent so for me I highly recommend Hays Travel Halifax.
13 April 2026
Reply from Hays Travel - Halifax
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear about the excellent service you received from both Grace and Seher. We look forward to helping you again in the future. Nicole x
Advice to booking - spot on
Went into get some advice and ended up spending about 2.5 hours with Ellie at Hays Travel Halifax, she was patient and made loads of calls to suppliers to make sure we got the advice we wanted and was more than happy to keep checking dates and amending as we worked through it all with her.
We were so impressed we hadn’t used a travel agent for 20 years booking solely online. I am so pleased we went in for the advice which must have been great as we came out with a 13 night holiday to the Maldives.
Thanks Ellie you were superb.
12 April 2026
Reply from Hays Travel - Halifax
Thank you so much for taking the time to share such fantastic feedback. We’re absolutely delighted to hear about the time you spent with Ellie and how patient and thorough she was in making sure you received the advice you needed. It’s especially lovely to hear that, after years of booking online, you felt the value of popping into the branch—and what an amazing outcome with a 13-night holiday to the Maldives! Your kind words will certainly be passed on to Ellie, who will be thrilled to know how much of a difference she made.
Thank you again for choosing Hays Travel Halifax. We hope you have an incredible holiday and look forward to helping you with your future travel plans.
Seher the Travel Consultant was lovely…
Seher the Travel Consultant was lovely she found our holiday was very helpful and friendly. I would certainly recommend HaysTravel. Please send my compliments onto Seher she did a fabulous job.
13 April 2026
Reply from Hays Travel - Halifax
Thank you very much for your kind words and recommendation. We’re delighted to hear that Seher provided such a helpful and friendly service and helped you find the perfect holiday. Your compliments will be passed on to her—she’ll be thrilled to hear that you felt so well looked after. Thank you for choosing Hays Travel, and we hope to assist you again with your future holiday plans.
the ladywas so helpful kind eally made…
the ladywas so helpful kind eally made you feel at ease.i will always go to hays traval for future holidays.thank you hays travel.
12 April 2026
Reply from Hays Travel - Halifax
Thank you so much for your lovely review. We’re delighted to hear that Nicole was so helpful and kind, and that she helped put you at ease during your visit. Providing a friendly and reassuring experience is always our priority, so your feedback really means a lot to us. Thank you for choosing Hays Travel—we look forward to helping you with many more holidays in the future.
Reply from Hays Travel - Halifax
Thank you for you're kind words and it was our pleasure in finding you you're perfect holiday x
Rapid response great service
2 April 2026
Reply from Hays Travel - Halifax
:) thank you for taking the time to leave such a lovely review it is muchly appreciated Nicole x
Reply from Hays Travel - Halifax
Thank you for you're lovely feed back. x
We always book with hays travel
We always book with hays travel, they always get what we want from a holiday and give us that, the girls at halifax are always smiling and polite and do there job to the highest standards, thank you girls
7 April 2026
Reply from Hays Travel - Halifax
Thank you so much for your continued loyalty and for sharing such lovely feedback. It’s fantastic to hear that we consistently deliver the holidays you’re looking for and that the Halifax team always makes you feel welcome x
The apprentice was helpful explaining…
The apprentice was helpful explaining everything as we went .As usual very polite and made me feel comfortable.A great experience.
7 April 2026
Reply from Hays Travel - Halifax
Thank you for your kind feedback. We’re very pleased to hear that our apprentice was helpful, polite, and took the time to explain everything clearly throughout your visit. Making our customers feel comfortable and well looked after is extremely important to us, so it’s wonderful to know you had such a great experience. We really appreciate you taking the time to share this and hope to welcome you back again soon.
The minute I walked in the lady behind…
The minute I walked in the lady behind the desk greeted me with a smile, Nicole was very helpful and patience with me selecting everything I wanted for my holiday and going though all the excursions I’d like to go on , I would recommend anyone to go though hays to book a holiday .
5 April 2026
Reply from Hays Travel - Halifax
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you felt warmly welcomed and well supported from the moment you arrived. Nicole will be thrilled to know that her patience, guidance, and attention to detail helped make planning your holiday such an enjoyable experience—especially when exploring excursions and personalising your trip.
We truly appreciate your recommendation and look forward to helping you plan another fantastic holiday in the future.
Customer service at its finest
Customer service at its finest. Perfect balance of listening to what we want, offering opinions that we’re really useful and then looking for the best deal. There aren’t many people who can offer this experience and service on this level, yet Thalia makes it look easy.
4 April 2026
Reply from Hays Travel - Halifax
Thank you so much for your kind words. It truly means a lot to hear that the experience felt both attentive and valuable. Your feedback is sincerely appreciated, and I’m so glad I could help make the process feel easy and enjoyable. I look forward to helping again in the future. x
Nicole was very helpful
Nicole was very helpful, friendly and knowledgeable.
She listened to what we were asking for, was patient and looked at a lot of options so we could make an informed decision.
Nicole remembered us from our last booking.
Thank you for your help again Nicole.
28 March 2026
Reply from Hays Travel - Halifax
Thank you very much for taking the time to leave such a lovely review.
I’m really pleased to hear that you felt listened to and well-supported while exploring your options, and that the time spent going through everything helped you make an informed decision. It was a genuine pleasure assisting you again, and I’m so glad I could help.
Thank you for your continued trust—I look forward to helping you with your future travel plans.
Kind regards,
Nicole
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